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Old 09-13-2010, 10:29 AM   #1
uclaser
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My K3 Died on me

sigh... The screen suddenly crashed on me. Applied for a replacement and I hope I will get it soon. Gotta ship this broken one back to Amazon
Arghhh...

How long does it take for a regular express mail from Australia to the USA? Anyone knows? I have to return the Kindle 3 by the 2nd of October or else I would get charged the full amount This sucks......
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Old 09-13-2010, 10:37 AM   #2
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crap! That's a disturbing picture.
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Old 09-13-2010, 10:40 AM   #3
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crap! That's a disturbing picture.
indeed it is I am so pissed right now...
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Old 09-13-2010, 10:43 AM   #4
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I don't know how long that it will take but I would call back and talk a different CS person. Make sure they know that you are sending it from Australia and ask where to send shipping confirmation. Then email them a copy of the shipping info so they can see that you sent it back to them.
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Old 09-13-2010, 10:44 AM   #5
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What happened to your Kindle? That diagonal pattern is usually because the Kindle has been hit by something or dropped.
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Old 09-13-2010, 10:50 AM   #6
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Usually, when Amazon sends a replacement Kindle it is shipped overnight (I've even had non-Kindle item replacements sent overnight). I don't know what that means for Australia.
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Old 09-13-2010, 10:53 AM   #7
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On some forum (might be here. I can't remember) somebody had an issue with their Kindle and they were in Australia as well. They managed to get Amazon to credit them with the cost of shipping the faulty Kindle back to them so it was "free" to do so.
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Old 09-13-2010, 10:53 AM   #8
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What happened to your Kindle? That diagonal pattern is usually because the Kindle has been hit by something or dropped.
I honestly don't know what happened. I came back home from uni and opened my bag and it was already like that. I don't remember banging or dropping it or squashing it at all. I keep my kindle in a netbook case for extra protection. No idea how the screen turned out that way.

Anyway, I already emailed CS, just gotta wait for their reply
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Old 09-13-2010, 10:58 AM   #9
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I honestly don't know what happened. I came back home from uni and opened my bag and it was already like that. I don't remember banging or dropping it or squashing it at all. I keep my kindle in a netbook case for extra protection. No idea how the screen turned out that way.

Anyway, I already emailed CS, just gotta wait for their reply
If your netbook case is not hard, I would suggest purchasing a cover. E-ink screens have a glass substrate and a knock that wouldn't phase your netbook might kill your reader.
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Old 09-13-2010, 11:00 AM   #10
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If your netbook case is not hard, I would suggest purchasing a cover. E-ink screens have a glass substrate and a knock that wouldn't phase your netbook might kill your reader.
Currently waiting on my Oberon case Don't know what happened though, I've been carrying it around for a week or so since I got it.
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Old 09-13-2010, 11:02 AM   #11
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That is a classic picture of a broken screen substrate. It will generally not be covered by warranty, since it is "user abuse", not a manufacturing defect.
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Old 09-13-2010, 11:04 AM   #12
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That is a classic picture of a broken screen substrate. It will generally not be covered by warranty, since it is "user abuse", not a manufacturing defect.
seriously? I'm screwed then.... "user abuse"
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Old 09-13-2010, 11:13 AM   #13
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seriously? I'm screwed then.... "user abuse"
If Amazon is already sending you a replacement... you're good. Don't worry.
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Old 09-13-2010, 11:14 AM   #14
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Unfortunately yes. There is a thin layer of glass underneath the outer plastic screen. Subject this to any kind of twisting force and it will fracture, as yours has done. The diagonal line on the screen in your picture is the crack in the glass.

It's essential to keep the Kindle (or any other eBook reader) in a rigid case when carrying it, especially in close proximity to heavy books.

No manufacturer will replace this kind of damage under warranty. That's why Amazon sell accidental damage policies as an optional extra for the Kindle.
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Old 09-13-2010, 11:16 AM   #15
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[edit]What HarryT said. I'm just too slow. How do you delete posts on here anyway?[/edit]

Twisting is also bad for the Kindle which means it can still get broken in a case if its not flat.
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