Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Which one should I buy?

Notices

Reply
 
Thread Tools Search this Thread
Old 09-10-2010, 12:50 AM   #1
merlin
Junior Member
merlin began at the beginning.
 
Posts: 7
Karma: 10
Join Date: Sep 2010
Device: Cybook Gen3
Exclamation Booken (Cybook Gen3) do not complying with warranty

If you plan to buy one of the BOOKEN ebook readers be careful!
They do not complying with warranty.

After few months of use of Booken Cybook Gen 3 (Gold) the screen remained blocked and it was not possible more to use.

Asking to Booken for the reparation in warranty, they say that screen damage is not covered. Even demonstrating that it was due to an intrinsic defect and not to damage caused for example by a fall or an impacted by sharp object as keys, screwdriver, etc (the ebook reader was on the table in a safe place and I simply open again after some days) they will no comply with warranty and asked for the reparation a cost which makes more convenient to buy a new (different) ebook reader.

Note that the warranty do not indicates that screen is not covered by warranty.

Therefore, if you plan to buy one of the BOOKEN ebook readers be extremely carefull. They do not comply with warranty and will charge yo you the cost of reparation.
merlin is offline   Reply With Quote
Old 09-10-2010, 12:52 AM   #2
merlin
Junior Member
merlin began at the beginning.
 
Posts: 7
Karma: 10
Join Date: Sep 2010
Device: Cybook Gen3
Exclamation Booken (Cybook Gen3) do not complying with warranty

If you plan to buy one of the BOOKEN ebook readers be careful!
They do not complying with warranty.

After few months of use of Booken Cybook Gen 3 (Gold) the screen remained blocked and it was not possible more to use.

Asking to Booken for the reparation in warranty, they say that screen damage is not covered. Even demonstrating that it was due to an intrinsic defect and not to damage caused for example by a fall or an impacted by sharp object as keys, screwdriver, etc (the ebook reader was on the table in a safe place and I simply open again after some days) they will no comply with warranty and asked for the reparation a cost which makes more convenient to buy a new (different) ebook reader.

Note that the warranty do not indicates that screen is not covered by warranty.

Therefore, if you plan to buy one of the BOOKEN ebook readers be extremely carefull. They do not comply with warranty and will charge yo you the cost of reparation.
merlin is offline   Reply With Quote
Old 09-10-2010, 03:02 AM   #3
EowynCarter
Wizard
EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.
 
Posts: 4,062
Karma: 1587624
Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
Screen breakage is not under warrenty. That's true for bookeen, amazon, sony, pocketbook, any manufacturer.
And avoid breaking your cellphone's screen, it's not under warranty either.

An other point, maybe you did hit you cybook. I don't remember how the hell mine got it,though marks on the case are proof it was seriously hit. E-ink screen uses a glass substrate, that make them prone to breakage. Glass is also know to sometime react to being hit afterwards.

Last edited by EowynCarter; 09-10-2010 at 03:15 AM.
EowynCarter is offline   Reply With Quote
Old 09-10-2010, 03:38 AM   #4
HarryT
eBook Enthusiast
HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.
 
HarryT's Avatar
 
Posts: 63,457
Karma: 41542799
Join Date: Nov 2006
Location: UK
Device: PW2, iPad Retina Mini, iPhone 4, MS Surface Pro, Onyx T68, N7,
No manufacturer will replace a broken screen substrate under warranty. Screen substrates break because of a physical impact - ie damage caused by you. Warranty repairs are for faults that occur in manufacturing.
HarryT is online now   Reply With Quote
Old 09-10-2010, 03:56 AM   #5
andavane
Zealot
andavane began at the beginning.
 
andavane's Avatar
 
Posts: 120
Karma: 20
Join Date: Sep 2008
Location: UK
Device: Kindle Keyboard, + Wifi, Kindle Paperwhite, Kobo Mini, Sony PRS-T2
Hello Merlin,
Not sure where you live, but I suggest you examine what your rights are under the Common Law of that land, which will over-ride any company warranty or guarantee. Here in the UK the retailer is responsible for things going wrong, if, of course the fault is due to a defect in manufacturing.
How long have you had it?
Are you aware of a jolt which would have caused the screen substrate to break?
Regards
John
andavane is offline   Reply With Quote
Old 09-11-2010, 12:49 AM   #6
merlin
Junior Member
merlin began at the beginning.
 
Posts: 7
Karma: 10
Join Date: Sep 2010
Device: Cybook Gen3
Exclamation

Hello HarryT

clearly no manufacturer will replace a broken screen substrate under warranty, if screen substrates break because of a physical impact.

BUT the screen was NOT broken by a physical impact, because was just on the table and with its hard cover protection. I demonstrated to them that there is no sign at all which indicate a physical impact, but still they refuse the reparation.

For the reparation, it is necessary to send in France, with also the additional cost of international mail, and thus it is more convenient to buy a new apparatus that repair, if the cost of screen should be charged. On the other hand, they know that make an international legal opposition (because technical assistance is made only at the company headquarter in France) is to complex and at the end more costly that buy a new one.

So the conclusion is simply. Advice all peoples that have in mind to buy an ebook reader from Booken Cybook (Gen, Opus, Orizon) that they have very fragile products which easy broken and that they refuse to guarantee warranty.
merlin is offline   Reply With Quote
Old 09-11-2010, 12:50 AM   #7
merlin
Junior Member
merlin began at the beginning.
 
Posts: 7
Karma: 10
Join Date: Sep 2010
Device: Cybook Gen3
Hello EowynCarter

clearly no manufacturer will replace a broken screen substrate under warranty, if screen substrates break because of a physical impact.

BUT the screen was NOT broken by a physical impact, because was just on the table and with its hard cover protection. I demonstrated to them that there is no sign at all which indicate a physical impact, but still they refuse the reparation.

For the reparation, it is necessary to send in France, with also the additional cost of international mail, and thus it is more convenient to buy a new apparatus that repair, if the cost of screen should be charged. On the other hand, they know that make an international legal opposition (because technical assistance is made only at the company headquarter in France) is to complex and at the end more costly that buy a new one.

So the conclusion is simply. Advice all peoples that have in mind to buy an ebook reader from Booken Cybook (Gen, Opus, Orizon) that they have very fragile products which easy broken and that they refuse to guarantee warranty.
merlin is offline   Reply With Quote
Old 09-11-2010, 04:30 AM   #8
Manichean
Wizard
Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!
 
Manichean's Avatar
 
Posts: 3,130
Karma: 80446
Join Date: Feb 2008
Location: Germany
Device: Cybook Gen3
Quote:
Originally Posted by merlin View Post
So the conclusion is simply. Advice all peoples that have in mind to buy an ebook reader that they have very fragile products which easy broken and that they refuse to guarantee warranty.
Fixed that for you.
Manichean is offline   Reply With Quote
Old 09-11-2010, 04:43 AM   #9
Graham
Wizard
Graham ought to be getting tired of karma fortunes by now.Graham ought to be getting tired of karma fortunes by now.Graham ought to be getting tired of karma fortunes by now.Graham ought to be getting tired of karma fortunes by now.Graham ought to be getting tired of karma fortunes by now.Graham ought to be getting tired of karma fortunes by now.Graham ought to be getting tired of karma fortunes by now.Graham ought to be getting tired of karma fortunes by now.Graham ought to be getting tired of karma fortunes by now.Graham ought to be getting tired of karma fortunes by now.Graham ought to be getting tired of karma fortunes by now.
 
Posts: 2,582
Karma: 30624239
Join Date: Feb 2008
Location: North Yorkshire, UK
Device: Sony PRS-650, Nexus 4, HP Touchpad, Nexus 7.
We've been round this loop before with eReaders from various companies on this forum, Merlin, which is why you're encountering a certain amount of sceptism. When photos have been posted of the issue they tend to show evidence of an impact site or flexing.

That's not to say that your device hasn't suffered a different problem, but if it was left on a table is it possible that someone else knocked it off, or put something on it accidentally?

Graham
Graham is offline   Reply With Quote
Old 09-11-2010, 04:46 AM   #10
Manichean
Wizard
Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!Manichean My eyes! My eyes! The light is just too bright!
 
Manichean's Avatar
 
Posts: 3,130
Karma: 80446
Join Date: Feb 2008
Location: Germany
Device: Cybook Gen3
What Graham said. And, since all companies do this, I really don't see a reason to bash Bookeen.
Manichean is offline   Reply With Quote
Old 09-11-2010, 04:56 AM   #11
HarryT
eBook Enthusiast
HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.
 
HarryT's Avatar
 
Posts: 63,457
Karma: 41542799
Join Date: Nov 2006
Location: UK
Device: PW2, iPad Retina Mini, iPhone 4, MS Surface Pro, Onyx T68, N7,
I'm afraid you'll find that exactly the same is true no matter what type of reader you buy. Physical screen breakage is not covered by warranty. Bookeen are no different from any other manufacturer in this regard.
HarryT is online now   Reply With Quote
Old 09-11-2010, 06:08 AM   #12
EowynCarter
Wizard
EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.
 
Posts: 4,062
Karma: 1587624
Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
Quote:
BUT the screen was NOT broken by a physical impact, because was just on the table and with its hard cover protection. I demonstrated to them that there is no sign at all which indicate a physical impact, but still they refuse the reparation.
Then maybe it was some torsion, or an earlier impact. As a said, glass sometimes react afterwards.

However, e-book manufacturer should make a clear warning about the screen fragility. Broke mine once, then I've learned to treat my e-reader with more respect, and no problem.
EowynCarter is offline   Reply With Quote
Old 09-11-2010, 06:18 AM   #13
EowynCarter
Wizard
EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.
 
Posts: 4,062
Karma: 1587624
Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
Already posted in the cybook section....
EowynCarter is offline   Reply With Quote
Old 09-11-2010, 06:27 AM   #14
tompe
Grand Sorcerer
tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.
 
Posts: 7,052
Karma: 3993884
Join Date: Oct 2007
Location: Linköpng, Sweden
Device: Nexus 7, Nexus 5, iPad 2, Kindle PW
Quote:
Originally Posted by HarryT View Post
I'm afraid you'll find that exactly the same is true no matter what type of reader you buy. Physical screen breakage is not covered by warranty. Bookeen are no different from any other manufacturer in this regard.
Of course it is covered by law or by warranty of it is a manufacturing defect. You just have a problem of showing it if the seller does not admit to the defect.
tompe is offline   Reply With Quote
Old 09-12-2010, 04:17 AM   #15
GeoffC
Chocolate Grasshopper ...
GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.
 
GeoffC's Avatar
 
Posts: 26,937
Karma: 16968764
Join Date: Mar 2008
Location: Scotland
Device: Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW
Merlin, you say the screen is 'blocked' does this mean broken, or not functioning.

Any item that has a glass or thin plastic screen will be fragile and users should take it as granted that they may shatter it, I don't really think manufacturers have to go out of their way to state what is plainly obvious.
GeoffC is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Gen3 Warranty/Support on Used Gen3 luqmaninbmore Bookeen 15 10-26-2009 06:52 PM
Test du Cybook Opus et comparaison avec Cybook Gen3 IreneDelse Cybook 24 10-23-2009 11:05 AM
Trade Cybook Gen3 slayda Flea Market 0 05-29-2009 06:44 PM
sony reader vs cybook warranty. Please vote! crazyTash Which one should I buy? 11 02-07-2008 09:41 AM
Warranty Repair - A question for origianal Cybook owners MikeF74 Bookeen 2 09-25-2007 05:22 PM


All times are GMT -4. The time now is 01:57 PM.


MobileRead.com is a privately owned, operated and funded community.