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Old 09-08-2010, 12:07 AM   #1
oleg
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Exclamation battery problem

Battery not charging at all.Before it happen I charge it about 7-8 hours,when I connect It with usb into computer ,I just unpug usb and then red light coming up and it turn off and now nothing charging at all.sorry for my english
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Old 09-08-2010, 01:29 AM   #2
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Originally Posted by oleg View Post
Battery not charging at all.Before it happen I charge it about 7-8 hours,when I connect It with usb into computer ,I just unpug usb and then red light coming up and it turn off and now nothing charging at all.sorry for my english
Since you tried to charge via computer, it may be a bad USB cable. Replace and recharge. See what happens.
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Old 09-08-2010, 09:47 AM   #3
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Originally Posted by oleg View Post
Battery not charging at all.Before it happen I charge it about 7-8 hours,when I connect It with usb into computer ,I just unpug usb and then red light coming up and it turn off and now nothing charging at all.sorry for my english
I am making an assumption because you made a statement about your English skils.
Pardon.

I will assume that you do not have a USA style power source?

Computer charging is a poor power source.
Because:
Many ports are under powered. (USB hub power is a joke on most that I have seen. The transformer supplied for the hub, MUST have .5Amp times the number ports output rating, to meet USB spec on all ports. 4 ports... 2.0Amps)

Computers may power the port down if they sleep or detect no DATA use on the port.

Get a prongs adapter. The charger supplied WILL work with world wide voltages: 100 too 240 volts. It has power to spare.

2 other checks to make:
1) reseat the battery connector after inspecting the pins for lint.
2) make sure the small USB plub clicks into place. (Your computer should be able to see the device as a "Linuxstor_Gadget"
3) Initial charge may take way longer than 12 hours to reach the "remove plug symbol" (recommended you wait for best results) , but what you are experiencing is indicating NO charge.
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Old 09-08-2010, 01:18 PM   #4
jenifer.ezread
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I agree with everything theducks said. And if that doesn't work, please email support@astak.com and I'll let them know your email is coming.

And for anyone else that might be having trouble with their device, or with reaching our support team, feel free to CC me the message you send to tech. My email address is jenifera@ezread.com
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Old 09-08-2010, 04:32 PM   #5
oleg
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thank you for help.I talk with astak support by phone.They said it"s better send them device and battery.Maybe they can solve the problem.
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