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Old 09-03-2010, 05:21 PM   #1
Shadowjack
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prs-505 screen problem

While reading today, the top half of my screen went all white. I can see the bottom half of the screen (about where the 6 button is) but everything above that is washed out. I can faintly see the menu numbers on the side but nothing when reading a book. Went to the Sony support site and their suggestions consist of be sure battery is fully charged; do a soft reset; do a hard reset. None of those fixed the problem. When I checked into doing a repair, the site said the prs-505 would have to use the "Request Exchange" program. Does anyone have any experience with this problem? And/or with the "Exchange" program from Sony? I assume since the 505 is no longer made, Sony would replace it with a newer model (the 600?). Sigh, I really love my 505.
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Old 09-03-2010, 08:35 PM   #2
Rydertheblack
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And the worst case if you call you will have these options:

1 - Exchange for a PRS600
2 - Exchange for a PRS300
3 - Repair

price? $99 + taxes and shipping
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Old 09-03-2010, 08:39 PM   #3
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Register the complaint and then try to exchange for the 350 if you can.

(Thats what I would do, even though I couldn't because Ozzies aren't supposed to have Sony readers )
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Old 09-03-2010, 10:52 PM   #4
Rydertheblack
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Quote:
Originally Posted by SneakySnake View Post


Register the complaint and then try to exchange for the 350 if you can.

(Thats what I would do, even though I couldn't because Ozzies aren't supposed to have Sony readers )
they don't have it available on the exchange center.. so options? 300 or 600.. i would pick the 600
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