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Old 03-14-2011, 07:58 PM   #1
grissley
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Another broken screen...?

Hello,

I was running low on my battery when finished reading one day. Next day I tried to turn my reader on, when the screen got totally crazy (I am not sure if it got crazy right after switching on, or it become already before).
Several strange lines appeared, and after this the reader had gone.
The upper part (60%) got black, the bottom part were liny.
I charged the battery - after this the reader started reacting, but the reactions were very slow (like if the reader were thinking several seconds before taking any action) and the screen in the upper part was very strange (once blurry, once crossed with several lines). Interesting thin is that when switched off, the screen in its upper part become normal (white), not black anymore.
Anyway, there were still those lines in the bottom.
I made a hard reset and left the reader for two days (as I felt like if giving the reader some rest was making it working better).
After 2 days the reader started working "normally" - with some exceptions.
Exception is that the bottom part is still covered with lines, while the proper picture is moved upwards (see the pictures).

What's going on...?
Unfortunately, I don't have the extended warranty and being in Poland it means I probably lost my toy...









Last edited by grissley; 03-14-2011 at 08:00 PM.
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Old 03-14-2011, 08:06 PM   #2
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G, Why don't you call the Sony support line and see what they say? And report back here what you learn!
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Old 03-14-2011, 08:29 PM   #3
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G, Why don't you call the Sony support line and see what they say?
I want to be prepared for this conversation - that's why I'm asking here first
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Old 03-14-2011, 09:26 PM   #4
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Hi, I had the same thing with my prs-650, basically it locked up with "OPENING BOOK" and only 1/2 the lines were displayed..
I tried soft reset, hard reset.. when i connected it to my laptop the "CHARGING BATTERY" didnt appear like usual, but i could still access the flash storage on the reader via USB cable..

I sent of an email to sony support, and they said to send in for warranty replacement..
After a week of sitting in a box waiting for me to get around to sending to sony, i decided i would post it off, but first delete all the books and notes i had on it.. After being plugged into my laptop via USB for a couple of minutes the "CHARGING BATTERY" message came on, screen was still messed up. I unplugged from laptop, switched on, and it started working, screen still not perfect, but after a reset a couple of times, everything is working perfectly again..

I wonder if its a fault with the reader, software problem..

see pics for what the screen looked like..
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Old 03-14-2011, 09:30 PM   #5
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Looks like a broken screen controller card to me.
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Old 03-14-2011, 10:32 PM   #6
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Not quite the same tahunasky, yours still had recognisable display across the screen area whereas the 950 has lost part of display... either controller or screen fault...
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Old 03-14-2011, 10:36 PM   #7
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It does indeed look line a screen controller issue. If it was a broken screen, what's visible on screen would not be pushed up. The bit at the bottom would be unreadable with the visible part in the right place.
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Old 03-15-2011, 12:50 PM   #8
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Sony response is that if the hard reset didn't work, the item has to be sent for service to US.
The shipping to US would be damn expensive, there is a threat they will charge me taxes once it is sent back, but the biggest threat is that I pay for shipping, send the item, then will have it sent back, pay the toll and taxes, and then see the information that the damage is not covered by the guarantee, so they send the item back not repaired...

ughh.

EDIT

The only US Sony repair facility is in Laredo, Texas.
Shipping to Laredo is 100$.
What a bad luck :-/

Last edited by grissley; 03-15-2011 at 01:53 PM.
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Old 03-23-2011, 08:01 AM   #9
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The damage is covered. It's not a broken screen. Broken screens do not push the content up the screen. Only a defect screen controller can do that.
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Old 03-23-2011, 08:24 AM   #10
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Quote:
Originally Posted by grissley View Post
Sony response is that if the hard reset didn't work, the item has to be sent for service to US.
The shipping to US would be damn expensive, there is a threat they will charge me taxes once it is sent back, but the biggest threat is that I pay for shipping, send the item, then will have it sent back, pay the toll and taxes, and then see the information that the damage is not covered by the guarantee, so they send the item back not repaired...

ughh.

EDIT

The only US Sony repair facility is in Laredo, Texas.
Shipping to Laredo is 100$.
What a bad luck :-/
Very sorry to hear that. However, I am sure you were aware of the risk of buying a PRS 950 from the US, being you in Europe. I was in doubt when attempting to buy the 950 because of these type of situations (shipping costs + customs tax charged to the buyer). I am happy I got a 650 here in Europe.
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Old 03-23-2011, 08:29 PM   #11
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Grissly, just to give you some hope I sent a PRS700 in because I sat on my reader and they replaced the screen under warranty for a small fee and shipping... I think it was less than $40 dollars US. I know shipping is the big problem for you but once Sony gets it it should be free repair/replace. Good Luck
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Old 03-23-2011, 10:25 PM   #12
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Dupe.
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Old 05-10-2011, 06:53 AM   #13
grissley
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So, I'll send it to US for ~30$ (yeah, found sth cheaper ).
Unfortnately, I'll also have to pay at least another 30$ for the repair (full warranty is only 90days...???). Anyhow, let's see.

Last edited by grissley; 05-10-2011 at 07:08 AM.
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Old 05-11-2011, 12:43 PM   #14
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Full warranty is definitely more than 90 days. I had the same thing happen to me and it was replaced at no cost to me. They sent me a new one with a shipping label to send my broken one back to them. My reader was about 5 months old.
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Old 05-11-2011, 02:14 PM   #15
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full warranty for sony prs 950

Hello, netboy, can you tell us how and where to buy the full warranty for sony prs 950?
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