Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Amazon Kindle

Notices

Reply
 
Thread Tools Search this Thread
Old 08-18-2010, 05:22 PM   #1
Diodato
Junior Member
Diodato began at the beginning.
 
Posts: 7
Karma: 10
Join Date: Jul 2010
Device: Kindle DXG
Kindly need help in veryfing a possible Amazon ebook formatting error

Hi all,

I really had a tough time deciding in which subforum to post; at the end decided here since it effectively concerns an Amazon ebook.
So here it goes:

I kindly ask if some of you could verify if it's really my Kindle DX Graphite International (v2.5.5) or my eyes... or in fact there is a problem with the formatting of this ebook (at least it's sample, but I presume it will be the whole ebook). Please try both on your Kindle and K4PC.

I have downloaded the sample of "Chinese Cinderella: The True Story of an Unwanted Daughter [Kindle Edition]" ASIN: B0028MBKRK. To me the ebook has formatting problems. I have twice contacted Amazon support and both times was replied that there is no problem with the ebook. In the first response: "I have downloaded the sample to my Kindle for PC and see that there are no issues with formatting. However, as a first step towards troubleshooting, I request you to decrease the font size so that the text and the symbols are correctly aligned.".
And the second reply: "Please try deleting the sample, restarting your Kindle, and then redownloading the book again. This should fix the problem.".

This is the problem as I see it (I quote my exact words sent to customer support):
- If from the Table of Contents you select chapter 1 ("Top of the Class) you reach the Chapter 1 that starts with the words "AUTUMN 1941 | As soon as I got home from school...". The image before this text should contain the text "1 | Top of the Class". Instead the image has the text "2 | A Tianjin Family". All the images are "shifted" and don't correspond to the section (chapters, Preface etc) they should describe.

These days I'm on vacation, so I can't test it myself on the K4PC and my DX exhibits this "formatting error".

PS: I really miss a button on the Kindle Support pages for signaling (possible) ebook errors.

Last edited by Diodato; 08-18-2010 at 05:59 PM.
Diodato is offline   Reply With Quote
Old 08-18-2010, 06:49 PM   #2
jswinden
Astrophotographer
jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.
 
jswinden's Avatar
 
Posts: 5,152
Karma: 5536332
Join Date: Sep 2006
Location: USA
Device: iPad Mini 2, iPhone 5, Nexus 7.2
It probably is a formatting issue, but I doubt Amazon is to blame. 99.99999% of the time it is going to be the book's author and/or publisher at fault. It seems that most publishers still have limited ebook formatting skills.
jswinden is offline   Reply With Quote
Old 08-18-2010, 07:10 PM   #3
AnemicOak
Bookaholic
AnemicOak ought to be getting tired of karma fortunes by now.AnemicOak ought to be getting tired of karma fortunes by now.AnemicOak ought to be getting tired of karma fortunes by now.AnemicOak ought to be getting tired of karma fortunes by now.AnemicOak ought to be getting tired of karma fortunes by now.AnemicOak ought to be getting tired of karma fortunes by now.AnemicOak ought to be getting tired of karma fortunes by now.AnemicOak ought to be getting tired of karma fortunes by now.AnemicOak ought to be getting tired of karma fortunes by now.AnemicOak ought to be getting tired of karma fortunes by now.AnemicOak ought to be getting tired of karma fortunes by now.
 
AnemicOak's Avatar
 
Posts: 9,376
Karma: 25820341
Join Date: Oct 2007
Location: Minnesota
Device: HDX 8.9, AuraHD, Nook HD+, Kindle 2,3,T , Opus, Nexus7, iPhone5, etc
I get the same errors on Kindle for Mac.

FWIW I checked out the PDB sample from B&N and it seems to be correct so it's likely a problem specific to the Kindle version (the sample from Mobipocket has the same problems). I don't know if contacting Random House (Laurel Leaf is one of their children's labels) would work better than contacting Amazon or not since all Amazon can likely do is notify the publisher that there's a problem.
AnemicOak is offline   Reply With Quote
Old 08-19-2010, 02:44 PM   #4
Diodato
Junior Member
Diodato began at the beginning.
 
Posts: 7
Karma: 10
Join Date: Jul 2010
Device: Kindle DXG
Thank you both for your time and input.
I'll try one more time with Amazon, and then with Random House.

Cheers
Diodato is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Amazon CS and formatting question Solicitous Amazon Kindle 8 10-06-2010 12:24 PM
Kindly Kindle Keeper? neilmarr Amazon Kindle 2 04-28-2010 09:43 PM
would someone kindly explain this formatting code Book IMP 2 07-03-2009 10:53 PM
Jelp on a Calibre eror mmaimon Calibre 1 03-09-2009 11:39 AM
Amazon Customer Service RE: Formatting problems daffy4u Amazon Kindle 5 06-24-2008 07:02 PM


All times are GMT -4. The time now is 02:44 AM.


MobileRead.com is a privately owned, operated and funded community.