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Old 01-26-2007, 02:03 AM   #1
kamyar22
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new sony reader freezes my connect software

hi im new here but i just got a new sony reader and every time i hook it up to my comp it freezes the connect program can someone tell me what im doing wrong im running windows xp with sp2
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Old 01-26-2007, 02:45 AM   #2
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talking to tech support right now see what they have to say about it
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Old 01-26-2007, 03:34 AM   #3
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If they have an answer that works, please pass it along. Mine has been doing that since October. Only way to fix is to force-quit connect and start it up again. Sometimes it takes three or four tries before it works...
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Old 01-26-2007, 03:49 AM   #4
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Unhappy

sorry they told me too call tech number in the morning and just to be sure i chated to 3 diffrent techs with 3 diffrent names so they wouldnt recognize me all said restart reader uninstall and install software after all that they said its out of our hands call
tech support at 1-800-222-7669
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Old 01-26-2007, 01:57 PM   #5
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welli called tech support and what a shock they couldnt do anything blamed my computers and said our readeris fine ts your computer you have 2 choices return it to us and wait 2 weks to get it fixed or go to the store you bought it from and exchange it
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Old 01-26-2007, 09:28 PM   #6
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yay i got new one at the store this one works
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Old 02-06-2007, 12:53 PM   #7
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It's not your computer, probably, kamyar: same thing happened to a lot of us. They had to replace the motherboard in mine. Looks like the Readers may not be quite ready for prime time. It's the Curse of the Early Adopters.

But mine works now and is okay.
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Old 02-06-2007, 01:04 PM   #8
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Quote:
Originally Posted by Phebe
Looks like the Readers may not be quite ready for prime time.
Yeah, there have been a few issues that cropped up here and there, but compared to the number of folks who haven't had issues, it's pretty small. Not much consolation if you happen to be one of that small number, but there you go.
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