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Old 08-01-2009, 05:09 AM   #1
Kaetrin
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Adobe DE keeps crashing - help please?!!?

Hello, I have the latest version of Adobe DE and a Sony PRS700. In order for Adobe DE to recognise the Sony, I needed to install the Sony software.

Now DE recognises the reader but it keeps crashing.

I have bought ebooks from Books on Board and they are in secure DRM format - I can't open them or send them to the reader unless DE is working.

I get nearly the whole book downloaded and then DE crashes - the only message I get is "Adobe Digital Editions has stopped working".

I don't know what to do - I'm not even sure if there is any connection to the Sony software being loaded and DE crashing or if it was a coincidence.

Can anyone suggest a fix?

(FYI, We run Windows Vista 64 bit).

thank you
Kaetrin
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Old 08-27-2010, 08:09 AM   #2
reuben
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Adobe Digital Editions crashes on a certain page of my EPUB

Hi,

I have an EPUB that tends to crash ADE (Adobe Digital Editions) when I scroll down to a certain page of the ebook.
I've attached the EPUB file with the pages that causes ADE to crash. I hope someone could help me to do a test and could give the workaround for it. I've already checked the EPUB file with epubcheck tool and it reports no error. Please help..

Thanks in advance,
ben
Attached Files
File Type: epub biblicalbuildingblocks.epub (110.0 KB, 110 views)
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Old 08-27-2010, 11:10 AM   #3
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Quote:
Originally Posted by Kaetrin View Post
Hello, I have the latest version of Adobe DE and a Sony PRS700. In order for Adobe DE to recognise the Sony, I needed to install the Sony software.

Now DE recognises the reader but it keeps crashing.

I have bought ebooks from Books on Board and they are in secure DRM format - I can't open them or send them to the reader unless DE is working.

I get nearly the whole book downloaded and then DE crashes - the only message I get is "Adobe Digital Editions has stopped working".

I don't know what to do - I'm not even sure if there is any connection to the Sony software being loaded and DE crashing or if it was a coincidence.

Can anyone suggest a fix?

(FYI, We run Windows Vista 64 bit).

thank you
Kaetrin
Hi, Kaetrin -

I only have a couple of questions that may help you troubleshoot your problem...

NOTE: I don't have a 64-bit system or a Sony reader (anymore - but I still have the software loaded on my Windows XP machine), but I do use ADE regularly.

1. Do you have both software programs open? If so, I'd recommend you close the Sony software. I never used it when I had my e-reader - just used ADE and Calibre. Having the two open may be confusing the download function.

2. Do you have your reader connected when you download? I'd recommend not as ADE is a bit finicky. Sometimes, it's too busy "talking" to the ereader to be very responsive. I've found it's best to have ADE do one thing at a time...

3. Do you have ADE open when you download ebooks? I've found the best way to manage ADE is to first open it. Then, I go off and buy books or download from the library. Sometimes, having the download action open the ADE software puts what I think of as "too much stress" on ADE. Try having it open first, then buy/download.

3a. On a side note, ADE works best (with the four different ereaders I've tried) if you (1) plug in the reader, (2) open ADE and (3) let ADE run for a while (as it indexes all the files on your reader). If you don't let it index, it will freeze on you (or, at least, it does on me).

4. At worst, you may need to uninstall ADE and re-load it. That may help.

Other than that - I've got nothing. ADE is a finicky program and I wish that Adobe had better support for it (or even upgraded it). I guess that's what we get for using a "free" program, eh? The old "get what you paid for" beastie raises its head...

Good luck and sorry I couldn't be more help.

Marilyn
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Old 08-28-2010, 02:08 PM   #4
DaleDe
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Nice work. For me the example crashes at adobe page 38. It is exactly the point of a new table you are generating. The table is unusual in that the widths of the columns vary as I move down the page. I suspect Adobe does not like the way the columns are formatted. Compare the reading in ADE with the reading in Sigil (you can download sigil from this forum) and then view the code view in Sigil at the point of the crash. I suspect you will see the problem.

Dale
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Old 08-28-2010, 02:26 PM   #5
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In case you didn't see it. The table you generated is 2 columns wide but in the html td text you have column spans of 3 columns and in some cases 4 columns. You can't span more columns than you have. Things get very confused at that point. Once you fix this the crashes will be gone.

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Old 08-29-2010, 02:24 AM   #6
reuben
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Hi Dale,

Thank you for pointing out the coding issues here. I'll try to fix the code and recode the messy part and check it again on ADE. Thanks a lot..

ben
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