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Old 01-13-2007, 09:18 AM   #1
BlackRat
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"Dead" iLiad

Hi.
I have "dead" iLiad. When I try to switch it on I can see only green led. No images...
How can I access to the file system. Do I need special cable and/or software?
The iRex techsupport price is very high (350Euro).
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Old 01-13-2007, 04:09 PM   #2
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Is the led on solid, or blinking? Did u try to plug it in to recharge? Did u connect it to the computer to see if u can see the internals?
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Old 01-14-2007, 05:39 AM   #3
Mike Kostousov
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Quote:
Originally Posted by BlackRat
Hi.
I have "dead" iLiad. When I try to switch it on I can see only green led. No images...
How can I access to the file system. Do I need special cable and/or software?
The iRex techsupport price is very high (350Euro).
How did you get that? I have same problem... But I have access to internal storage via usb.
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Old 01-16-2007, 03:19 AM   #4
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Now I can see green led only when I press "ON". At the same time my computer shows me "Unknown USB device". It immediatly goes off when I release switch.
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Old 01-16-2007, 03:20 AM   #5
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The led is solid.
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Old 01-16-2007, 05:35 AM   #6
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Silly question - have you reset the device with the recessed switch on the back? Also is the device charged?
Have you installed anything on the device other than content? Another silly question - I assume you haven't damaged the device - was there an event after which it stopped working?
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Old 01-16-2007, 06:44 AM   #7
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Reset... Many times. Device is charged. There was only iLiad software on the device and few docs. I didn't damage device (650Euro - it's expensive to me).
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Old 01-16-2007, 10:11 AM   #8
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When I press ЭЩТЭ for a long tome (10 sec) my computer shows me "Unknown USB device". May be I need special drivers for it (to access files)?
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Old 01-16-2007, 10:12 AM   #9
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When I press "ON"...
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Old 01-16-2007, 12:43 PM   #10
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Hi everybody,

I have been reading MR forum for quite some time, and am considering buying the Iliad. However, so many hardware problems and bad technical support have stopped me from buying it so far.

Especially when I read something like

Quote:
The iRex techsupport price is very high (350Euro).
makes me quiet worried. What do you mean by this BlackRat, your device is under warranty for one year and your repair should be free, or am I missing something here?!
If you have bricked Iliad it should be something like 70 EUR for repair.

I think the primary worry for anybody buying the Iliad should be the display damages (failures). We have seen many of these failures, and I think many of them are not from the pressure applied to them, but are due to some inherent problem with the displays. The problem is that iRex will not admit to this, and you will be forced to pay for the display replacement, even if you have done nothing to break it. Not to mention all the problems with battery (not) charging, noise problem recalls, non-booting Iliads and so on.

But even with all this I will probably be buying it in the end for one simple reason, it’s the only device out there (at least in Europe).

Bojan.

Last edited by bojan; 01-16-2007 at 01:28 PM.
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Old 01-17-2007, 07:15 AM   #11
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i have had a device replaced for free which had a defective display, so i disagree that their support is bad, it depends on the circumstances under which it happened i suspect.
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Old 01-17-2007, 07:35 AM   #12
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Quote:
Originally Posted by bojan
The problem is that iRex will not admit to this, and you will be forced to pay for the display replacement, even if you have done nothing to break it. Not to mention all the problems with battery (not) charging, noise problem recalls, non-booting Iliads and so on.
The problem is more there's a lot of misinformation out there... And that people who have experienced defective displays and other manufacturing problems are very much in the minority...!
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Old 01-17-2007, 09:27 AM   #13
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I agree, and hope that people with these problems are really in minority. It’s just that that when you have a problem with the display (not just eInk) it comes down to arguing with the manufacturer over whose fault it is.

Regarding the support, I don’t have any personal experience (and hope I will not have to, when I receive mine ), it’s just that I seam to remember a lot of repaired DOA units, and people waiting for months to get their units back. I also can’t understand how can it take 3 weeks to get your ordered new unit shipped from one part of Europe to other?
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Old 01-17-2007, 01:14 PM   #14
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True, but that was in the very beginning, they do seem to have things under better control now.
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