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Old 08-09-2010, 03:39 AM   #1
danceswithcats
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Kobo screen died after less than a month

I don't think I did anything wrong, but the screen just has a black bar across the top and ghostly grid lines across the bottom third.

I contacted Borders U.S. whose reply was an apologetic shrug. I really think I bought a lemon.

Any suggestions?
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Old 08-09-2010, 03:49 AM   #2
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Take it back and ask for a replacement. Certainly appears as though the screen has died.
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Old 08-09-2010, 04:26 AM   #3
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>> ... I contacted Borders U.S. whose reply was an apologetic shrug ...

Did you purchase it at a Borders retail store?

Did you purchase it online from Borders.com?

Are you a Borders Rewards Club member?
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Old 08-09-2010, 04:27 AM   #4
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Can you post a picture of the screen?
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Old 08-09-2010, 05:59 AM   #5
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I had a problem with my Kobo too about a month after I got it (see this picture). I brought it back to the Borders shop where I bought it here and they replaced it, no questions asked. I did have to wait a month until they got more black ones in, but I didn't mind waiting. If it's only a month old it's still under warranty, no?
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Old 08-09-2010, 02:20 PM   #6
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Warranty is 1 year. But that doesn't mean that Borders will replace it for you for up to 1 year. Their return policy is different from the warranty. If Borders won't help you out, then you should contact Kobo directly to see about getting a replacement.
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Old 08-10-2010, 05:09 PM   #7
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Thanks everyone.
clintbradford, I bought it from Borders online. I'm in the U.K. so I want to be sure I can return it before paying the postage.
HarryT, I'll post an image tomorrow night.
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Old 08-10-2010, 07:31 PM   #8
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>> ... I bought it from Borders online ...

In the U.S. and as Borders Rewards Club members, we have SIXTY DAYS to return/exchange online Kobo purchases. I do not know the policies for Borders in your country - but I am sure they're posted on your Borders Web site.
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Old 08-11-2010, 04:19 AM   #9
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Here's a picture, just so you can share my pain.

The problem is that the choice of ereaders available in the UK is far more limited than in the US. That shouldn't matter, because of the clever internet. I just went online, found the machine I wanted and ordered it from an American company (Borders went bust this side of the Atlantic some years ago).
All wonderful until there's a problem.
I'll hassle borders again.

Last edited by danceswithcats; 08-11-2010 at 04:23 AM. Reason: image not showing in post.
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Old 08-11-2010, 06:57 AM   #10
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To me it looks like a broken screen given the slightly curved line near the upper right. Might be worth seeking a replacement. Some people are reporting ereaders being replaced with broken screens.
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Old 08-13-2010, 12:55 AM   #11
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Quote:
Originally Posted by Solicitous View Post
To me it looks like a broken screen given the slightly curved line near the upper right. Might be worth seeking a replacement. Some people are reporting ereaders being replaced with broken screens.
Definitely under warranty. Usually store manager's discretion on whether to exchange past the exchange period. In Canada, Indigo stores have been pretty good with that, you may get the same result in Oz.
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Old 03-11-2011, 04:32 AM   #12
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My Kobo purchased in Brisbane, Australia has a dead screen, with just a half inch black line along the top. It is past the 30 day returns period for the Angus & Robertson store.

Anyone know where to send my Kobo for waranty repair ?

Is there a place within Australia ?
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Old 03-11-2011, 12:31 PM   #13
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Brad,

On the Kobo website, there is a customer service number: 1-866-204-4714. Also on their website are the warranty terms that state within the 1 year warranty period, if your unit is deemed defective through a manufacturing fault (and not user fault, of course), you have the option of replacing your unit with one of equal or lesser value; or having your unit repaired with new or refurbished parts. I'd give that customer service number a call, if you can, and see what they can do for you.

Good luck
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Old 03-11-2011, 04:34 PM   #14
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Brad as you bought from A&R I suggest you call them. They have a 1800 number on their website for warranty repairs.
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Old 03-12-2011, 05:14 AM   #15
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Quote:
Originally Posted by SameerH View Post
Definitely under warranty. Usually store manager's discretion on whether to exchange past the exchange period. In Canada, Indigo stores have been pretty good with that, you may get the same result in Oz.
Screen breakages are not normally warranty repairs. The warranty does not cover damage caused by the user, which breakage of the screen substrate undoubtedly is. It would be like buying a glass vase, dropping it, and then taking the fragments back to the shop and requesting a replacement under warranty.
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