Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Amazon Kindle

Notices

Reply
 
Thread Tools Search this Thread
Old 12-23-2015, 07:07 PM   #1
JoeSchmoe007
Member
JoeSchmoe007 began at the beginning.
 
Posts: 14
Karma: 10
Join Date: Feb 2012
Device: Kindle DXG
Unable to connect to Kindle store via Kindle DX

Is anyone able to connect to Kindle store via Kindle DX? I am not, since yesterday. FWIW I am in NYC. I can't recall last time when I tried before yesterday, possibly a month or more ago but I remember I was able to browse the store at the time.

I do get 3G connection but when I try to connect to the store I get this:

"Your Kindle is unable to connect at this time. Please make sure you are within wireless range..."

I tried rebooting the Kindle and even brought it to a location 15 miles away from home to be sure I connect to a different tower but result is the same.

I haven't tried resetting to factory settings yet.

This is not a problem with my account because I can connect from my Android tablet via Kindle app with no problems.

I suspect Kindle store site has been changed and is no longer compatible with Kindle DX
JoeSchmoe007 is offline   Reply With Quote
Old 12-24-2015, 01:56 PM   #2
pidgeon92
Wizard
pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.
 
pidgeon92's Avatar
 
Posts: 3,120
Karma: 8202664
Join Date: Jun 2008
Location: Chicago, IL
Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD
Just tried with my old DX, and it connects to the Kindle store just fine.
pidgeon92 is offline   Reply With Quote
Old 12-24-2015, 04:26 PM   #3
Jack Torrance
“Here’s Johnny
Jack Torrance ought to be getting tired of karma fortunes by now.Jack Torrance ought to be getting tired of karma fortunes by now.Jack Torrance ought to be getting tired of karma fortunes by now.Jack Torrance ought to be getting tired of karma fortunes by now.Jack Torrance ought to be getting tired of karma fortunes by now.Jack Torrance ought to be getting tired of karma fortunes by now.Jack Torrance ought to be getting tired of karma fortunes by now.Jack Torrance ought to be getting tired of karma fortunes by now.Jack Torrance ought to be getting tired of karma fortunes by now.Jack Torrance ought to be getting tired of karma fortunes by now.Jack Torrance ought to be getting tired of karma fortunes by now.
 
Jack Torrance's Avatar
 
Posts: 152
Karma: 3863056
Join Date: Mar 2014
Location: Overlook Hotel Colorado
Device: Kindle DXG - Slowly Dying Ipad2 - iPhone 6 Plus - Macbook Pro
I just tried with mine and while I didn't try and buy anything the store opened right up.
Jack Torrance is offline   Reply With Quote
Old 12-24-2015, 06:08 PM   #4
tomsem
Wizard
tomsem ought to be getting tired of karma fortunes by now.tomsem ought to be getting tired of karma fortunes by now.tomsem ought to be getting tired of karma fortunes by now.tomsem ought to be getting tired of karma fortunes by now.tomsem ought to be getting tired of karma fortunes by now.tomsem ought to be getting tired of karma fortunes by now.tomsem ought to be getting tired of karma fortunes by now.tomsem ought to be getting tired of karma fortunes by now.tomsem ought to be getting tired of karma fortunes by now.tomsem ought to be getting tired of karma fortunes by now.tomsem ought to be getting tired of karma fortunes by now.
 
Posts: 2,993
Karma: 7351585
Join Date: Apr 2009
Location: USA
Device: Fire Phone, Kindle PW3, iPad Air 2, Fire HD6
De-register and re-register. I think it needs to update security certificate or something. I had to do this with my K1 a few months ago.
tomsem is offline   Reply With Quote
Old 12-25-2015, 11:52 AM   #5
JoeSchmoe007
Member
JoeSchmoe007 began at the beginning.
 
Posts: 14
Karma: 10
Join Date: Feb 2012
Device: Kindle DXG
Quote:
Originally Posted by tomsem View Post
De-register and re-register. I think it needs to update security certificate or something. I had to do this with my K1 a few months ago.
Does de-registering and re-registering delete all books from your Kindle?
JoeSchmoe007 is offline   Reply With Quote
Old 12-26-2015, 10:11 PM   #6
eschwartz
Irrational Optimist
eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.
 
eschwartz's Avatar
 
Posts: 18,270
Karma: 76057589
Join Date: Nov 2012
Location: The Beaten Path, USA, Roundworld, This Side of Infinity
Device: Kindle Touch fw5.3.7 (Wifi only)
Quote:
Originally Posted by JoeSchmoe007 View Post
Does de-registering and re-registering delete all books from your Kindle?
No it does not.

It does do that with the Kindle smartphone app, but not with E-Ink devices.
eschwartz is online now   Reply With Quote
Old 12-27-2015, 09:37 PM   #7
JoeSchmoe007
Member
JoeSchmoe007 began at the beginning.
 
Posts: 14
Karma: 10
Join Date: Feb 2012
Device: Kindle DXG
I tried de-registering and re-registering, reset to factory settings and nothing helps.

I have 3G connectivity and able to send book samples to this device via 3G by initiating transfers from my desktop computer browser.

I was also able to return borrowed book by initiating return from my desktop computer browser - book got deleted from my device via 3G. So there is definitely communication between my Kindle and Amazon.

I contacted Amazon support.
JoeSchmoe007 is offline   Reply With Quote
Old 12-28-2015, 07:09 PM   #8
JoeSchmoe007
Member
JoeSchmoe007 began at the beginning.
 
Posts: 14
Karma: 10
Join Date: Feb 2012
Device: Kindle DXG
Amazon support told me this is apparently a known current problem with Kindle DX and some other older version of Kindles. They will troubleshoot further.

Those of you who do have it working - what version of the software do you have? It is at the bottom of the page on Settings screen. I have 3.2.1

PS Did you you know there is a very cool modem status page? I didn't. You can access it by typing 611 (Alt-Y-Q-Q) when on the Settings page. It shows a lot of information about your modem status.
JoeSchmoe007 is offline   Reply With Quote
Old 12-28-2015, 07:43 PM   #9
pidgeon92
Wizard
pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.pidgeon92 ought to be getting tired of karma fortunes by now.
 
pidgeon92's Avatar
 
Posts: 3,120
Karma: 8202664
Join Date: Jun 2008
Location: Chicago, IL
Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD
My DXG is at 2.5.8, which according to the support page is the current version.

https://www.amazon.com/gp/help/custo...deId=201504450

Are you sure yours is a DX? Sounds to me like you have a Kindle Keyboard, which would have supported 3.2.1.
pidgeon92 is offline   Reply With Quote
Old 01-15-2016, 08:59 AM   #10
janrey
Connoisseur
janrey knows the complete value of PI to the endjanrey knows the complete value of PI to the endjanrey knows the complete value of PI to the endjanrey knows the complete value of PI to the endjanrey knows the complete value of PI to the endjanrey knows the complete value of PI to the endjanrey knows the complete value of PI to the endjanrey knows the complete value of PI to the endjanrey knows the complete value of PI to the endjanrey knows the complete value of PI to the endjanrey knows the complete value of PI to the end
 
Posts: 62
Karma: 31950
Join Date: Aug 2011
Device: Kindle3, Voyage
I know you mentioned connecting via 3g, have you tried wifi?
janrey is offline   Reply With Quote
Old 01-15-2016, 10:05 AM   #11
shalym
Wizard
shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.
 
shalym's Avatar
 
Posts: 1,531
Karma: 12454510
Join Date: Feb 2012
Device: KPW 1, 2, and 3, Voyage, Oasis, Kindle Fire, Kobo Aura HD
Quote:
Originally Posted by janrey View Post
I know you mentioned connecting via 3g, have you tried wifi?
The Kindle DX doesn't have Wifi capability.

Shari
shalym is offline   Reply With Quote
Old 01-15-2016, 11:46 AM   #12
JSWolf
Resident Curmudgeon
JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.
 
JSWolf's Avatar
 
Posts: 43,278
Karma: 27871557
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Aura H2O, Sony PRS-650, Sony PRS-T1, nook STR, iPad 4, iPhone 5
Did you do the hack where you install a later firmware on a DX? If so, maybe that's why it's not working with store.
JSWolf is offline   Reply With Quote
Old 01-22-2016, 09:56 PM   #13
JoeSchmoe007
Member
JoeSchmoe007 began at the beginning.
 
Posts: 14
Karma: 10
Join Date: Feb 2012
Device: Kindle DXG
What is considered to be a latest version for DX today? I have 3.2.1
JoeSchmoe007 is offline   Reply With Quote
Old 01-23-2016, 10:01 PM   #14
eschwartz
Irrational Optimist
eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.eschwartz ought to be getting tired of karma fortunes by now.
 
eschwartz's Avatar
 
Posts: 18,270
Karma: 76057589
Join Date: Nov 2012
Location: The Beaten Path, USA, Roundworld, This Side of Infinity
Device: Kindle Touch fw5.3.7 (Wifi only)
As JSWolf said,

3.2.1 is our (MobileRead's) FrankenFirmware, not Amazon's official release.
Amazon left the DX hanging high and dry at 2.5.8

So there is no telling if the unofficial update somehow borked the connection to Amazon's storefront.
eschwartz is online now   Reply With Quote
Old 01-24-2016, 09:47 PM   #15
JoeSchmoe007
Member
JoeSchmoe007 began at the beginning.
 
Posts: 14
Karma: 10
Join Date: Feb 2012
Device: Kindle DXG
Quote:
Originally Posted by eschwartz View Post
As JSWolf said,

3.2.1 is our (MobileRead's) FrankenFirmware, not Amazon's official release.
Amazon left the DX hanging high and dry at 2.5.8

So there is no telling if the unofficial update somehow borked the connection to Amazon's storefront.
Yes, I know this is not an "official" firmware. I don't recall exact reason I installed it at the time (several years ago), most likely for Cyrillic support. It has been working fine until recently though.

I think I read somewhere expiration of SSL certificate may be a cause for this.
JoeSchmoe007 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
unable to download books from kindle store fowler002 Amazon Kindle 6 12-26-2011 09:32 AM
Wispernet 5 Bars: "Your Kindle is unable to connect at this time" Richie Amazon Kindle 4 04-14-2009 03:11 PM
Unable to connect to Sony eBook Store saturngirl1701 Sony Reader 10 12-04-2008 08:00 AM
Connect is no longer Connect it's now The eBook Store from Sony Lobo59 Sony Reader 14 12-18-2007 12:27 PM


All times are GMT -4. The time now is 10:24 AM.


MobileRead.com is a privately owned, operated and funded community.