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Old 08-03-2010, 01:40 AM   #1
Termy Nator
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Angry My Astak Mentor stopped working

Hi,

I've purchased my 6" Astak Mentor from NewEgg about 2 months ago. I've already owned a 5" EZ Reader Pro and I am really happy with it. The Mentor is an entirely different experience: except for the much better screen, it's much worse as speed, software, manipulation, etc.

The Mentor device started playing tricks - when powering on it started hanging up on the initial title screen and even reset wouldn't help until the (2GB) SD card was ejected and the device reset. Then you could insert the card and start reading (after a while, of course). Finally, a couple of days ago, the device didn't boot at all - it only shows the gray scale even if you reset it, with or without SD card inserted. I've tried taking the battery out, but no luck there either.

I've e-mailed the Astak support twice, I've left voice mail for the "Support" (ext. 158), but no contact yet.

Has anyone experienced a similar issue? How about hints on contacting the Astak "support"? If I don't hear from Astak in a day or two, I will take it up with Newegg, though I suspect I know what their answer would be.

Thanks in advance.
Termy Nator

P.S. I can see RobertB's postings and he's titled a director at Astak. I hope he would read this and help me out.
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Old 08-03-2010, 04:18 AM   #2
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Have you popped into the Astak Forum and seen if there is any suggestions there ?
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Old 08-03-2010, 06:20 PM   #3
Termy Nator
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Thanks! Here's an update: I've got in touch with the Astak support over the phone and the technician provided me instantly with the correct instructions on how to resolve the problem: basically update the firmware.

With that said, after the firmware update (to 1.12.10), this is an entirely different device! The power up is instant (though it brings you to the books list instead of the last page which I was reading, but that's OK). The whole UI responds much better, it's definitely much closer to my 5" EZ Pro, which as I've mentioned I love very much.

Thank you, Astak Support!
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Old 08-03-2010, 09:26 PM   #4
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Old 08-04-2010, 12:51 AM   #5
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I hope you get it figured out.
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Old 08-07-2010, 08:07 AM   #6
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