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Old 09-24-2010, 05:59 PM   #1
blaubach
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Help - Kindle3 completely frozen

Hi,
I need help urgently.
My Kindle doesn't show any words anymore. I can enter the Menu but when I try to reset the Kindle to factory defaults it freezes immediately.
Is there a way to reset the Kindle via a computer?
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Old 09-24-2010, 06:01 PM   #2
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Did you try a reset? Look here,

http://www.amazon.com/gp/help/custom...deId=200510540
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Old 09-24-2010, 06:03 PM   #3
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I did. It is not working. Nothing is working.
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Old 09-24-2010, 06:06 PM   #4
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I did. It is not working. Nothing is working.
So.......did you use the 'contact us" button?

Scroll to the bottom. Click "contact us" Sign into your account. Use the "call me" feature.

They'll call back immediately.
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Old 09-24-2010, 06:07 PM   #5
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It is 11 pm here.
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Old 09-24-2010, 06:14 PM   #6
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It is 11 pm here.
Okay........but did you try? Sometime lines are 24/7.

I'm not sure about Amazon's, but wouldn't it be worth a few second of your time?
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Old 09-24-2010, 06:15 PM   #7
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Thea are only open until 8 pm. And now my PC doesn't even see the Kindle anymore
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Old 09-24-2010, 06:20 PM   #8
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So sorry......maybe someone else here can give you a different suggestion.
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Old 09-24-2010, 07:36 PM   #9
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bumping in hopes someone else has a suggestion?
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Old 09-24-2010, 08:18 PM   #10
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What exactly happens when you turn it on and when you reset it? Is it completely dead? Does it turn on but not work properly?

There isn't any way of resetting it from the computer. There is a reset method which is part of the recovery system but you generally shouldn't need to use that. If your Kindle is as buggy as you say then it is probably something for Amazon CS to work out.
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Old 09-24-2010, 08:29 PM   #11
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Leave it on the wall charger for a couple of hours and then do the reset by holding the slider button ro the right for 20 secs. Let go and it should reset.

Amazon CS is 24/7, so you should call if it still doesn't start.
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Old 09-24-2010, 08:52 PM   #12
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Quote:
Originally Posted by blaubach View Post
Thea are only open until 8 pm. And now my PC doesn't even see the Kindle anymore
Quote:
Originally Posted by daffy4u View Post
Leave it on the wall charger for a couple of hours and then do the reset by holding the slider button ro the right for 20 secs. Let go and it should reset.

Amazon CS is 24/7, so you should call if it still doesn't start.
The ball is in your court, blaubach.
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