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Old 07-23-2010, 10:39 AM   #1
Duiker
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Kobo Help Desk

Dear George from the Kobo help desk, please read our e-mails before you respond to them. I hope this finds you well.

Sincerely,
Kobo customer
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Old 07-23-2010, 06:29 PM   #2
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Dear Danielle from the Kobo help desk, please read our e-mails before you respond to them. I hope this finds you well.

Sincerely,
Kobo customer
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Old 07-23-2010, 08:06 PM   #3
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I thought I had had a stroke when reading my responses from Kobo. They had nothing to do with what I had asked. I think they have several tapes that they set up to 'go' when they detect certain words and they spew out a canned response. It is exasperating.

They also tend to suggest that you must be doing something wrong as if they are unaware that there are any problems with the reader.
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Old 07-23-2010, 10:01 PM   #4
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The last time I spoke with Kobo customer service was about my mom's dead kobo and when they suggested in might be ten weeks before I could get a replacement, I snitted that I would just try and take it back to the store and exchange it live, in person. I did so---arrived at the local Indigo with neither retail box nor receipt, got as far as 'this Kobo isn't working' before the manager cheerfully offered me a new one.

A week later, I got an email from someone at customer service asking me if I 'still needed help with your problem.'

So apparently, the instructions they give their retail staff are different than the ones they give the phone agents...
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