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Old 07-16-2010, 01:36 PM   #16
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Originally Posted by kjk View Post
Full refund of iPhone 4, 30 days AFTER you get a case, if you still aren't happy.
that's what i thought from the wording but has that been verified?
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Old 07-16-2010, 01:41 PM   #17
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that's what i thought from the wording but has that been verified?
According to gdgt's live blog:
Quote:
“And, if you’re still not happy even after getting a case, you can bring your iPhone 4 back undamaged for a full refund. We are going to take care of everyone. We want every user to be happy — and if we can’t make ‘em happy, we’ll give them a full refund.”
But! this slide is confusing:
http://cdn.cloudfiles.mosso.com/c716...b_IMG_9818.JPG

Last edited by kjk; 07-16-2010 at 01:46 PM.
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Old 07-16-2010, 02:05 PM   #18
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Steve Jobs would make a good politician. he certainly knows how to give lots of answers that say nothing.
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Old 07-16-2010, 02:09 PM   #19
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Today was the big Apple press conference.

Apple showed the SAME issue on a RIM phone, a Blackberry and an Android phone.

iPhone 3GS customer return rate...6%. iPhone 4 return rate 1.7%

Dropped calls? The iPhone 4 has less than one extra drop call in 100s than the 3GS. Jobs attributed the fact that the 3GS was able to use the many existing iPhone cases as to why there weren't fewer dropped calls with the iPhone 4 which has a new shape and cases that fit it aren't out in force yet.

They've sold 3 million iPhone 4's already.

So every one go screw themselves.

No...because they love ALL their customers and want everyone to be happy....

They are giving away free bumpers...and refunds to those who bought them.

The iPhone 4 was the top rated ever smart phone by Consumer Reports except for this issue....and CS said the bumpers solved it. So....there you have it.

Oh...and they played this funny you tube video.

http://www.youtube.com/watch?v=VKIcaejkpD4

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Old 07-16-2010, 02:12 PM   #20
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The way Apple would make more customers happy would be to include the case/bumper in the box with the iPhone 4 and then there would be less issues. So if you go buy an iPhone 4 and the cases are not available, you are screwed. And if Apple was to find a fix in hardware for the antenna, would they give a free swap for the iPhone 4 as it is now?
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Old 07-16-2010, 02:18 PM   #21
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So Steve has said:
1. That Apple iPhone users don't know how to hold the phone correctly while, apparently, users of other phones do know how to hold their phones.
2. iPhone users don't even know enough to complain as only 1/2 of 1% did so.
3. Apple placed the antenna on the rim of the case for better performance and is issuing a free case to enclose the antenna for better performance.
4. Apple has 18 PhD engineers that didn't catch this problem so there is really no problem.
5. But Apple is working to improve its antennas so they don't have this problem
6. Apple customers love Apple.
7. Apple loves its customers.

I think that sums it up.
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Old 07-16-2010, 02:21 PM   #22
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11:17AM Q: Quick followup question to Scott's point, about the stack on the cellphone. I'd like to know if the handset has any role in congestion management... the congestion problem, it didn't get better with the iPhone 4. Does the stack play no role at all in the management of congestion?
Steve: I'd let Scott take this in a second, but first, when AT&T wants to add a cell tower in Texas, it takes about three weeks... when they want to add one in SF, it takes three years. That's the single biggest problem they're having. They're spending a lot expanding their networks, and our data rates are way better on the iPhone 4, but AT&T has to expand its network, and that's a long process. I know because we're constantly asking about it. They're trying really hard, and sometimes I think they should enlist the support of the users in the community.
In other words, Apple's going exclusive with AT&T was a big mistake because AT&T cannot handle it and it will take AT&T way way too long to fix the problem because they are too slow to get cell towers up.
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Old 07-16-2010, 03:31 PM   #23
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Why can't the antenna be placed along the top? I don't understand how placing it on the lower side of the device helps reception.
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Old 07-16-2010, 03:36 PM   #24
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Sounds fair enough to me, but I don't own an iPhone 4....

Scott, you have an iPhone 4, and had the problem.... are you satisfied with this response?
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Old 07-16-2010, 03:38 PM   #25
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Why can't the antenna be placed along the top? I don't understand how placing it on the lower side of the device helps reception.
It can't, but Apple is all about form over function. My guess would be that placing the antenna at the bottom was slightly more aesthetically pleasing and stuff the fact that it compromised functionality.
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Old 07-16-2010, 03:54 PM   #26
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It can't, but Apple is all about form over function.
This is demonstrably false. They may often lean more towards form over function, but say that is all they are is just bullshit.
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Old 07-16-2010, 03:59 PM   #27
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This is demonstrably false. They may often lean more towards form over function, but say that is all they are is just bullshit.
If you say it's demonstrably false, then please demonstrate it. And your personal opinion would not be a valid demonstration.
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Old 07-16-2010, 04:04 PM   #28
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One of the more interesting (to me) bits from the conference:

Quote:
The offer applies until September 30. At that time, they will "examine" the situation again (hmmm, does that mean an updated iPhone then?).
I thought making the free bumper offer time limited was odd so I wondered the same thing. If there is a fix that helps the problem without involving a bumper such as slight relocation of the antenna or a non-conductive coating, could they still call it an iPhone 4 or will this be a 4b, 4+, or something else?

September 30 is not all that far away. I would think any changes must already be close to or in manufacturing.
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Old 07-16-2010, 04:07 PM   #29
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If you say it's demonstrably false, then please demonstrate it. And your personal opinion would not be a valid demonstration.
http://www.anandtech.com/show/3794/the-iphone-4-review

Putting the antenna on the outside of the phone improved the reception over the 3GS.
Quote:
The difference is that reception is massively better on the iPhone 4 in actual use.
The antenna isn't just at the bottom, it is around 3/4 of the phone.
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Old 07-16-2010, 04:13 PM   #30
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http://www.anandtech.com/show/3794/the-iphone-4-review

Putting the antenna on the outside of the phone improved the reception over the 3GS.


The antenna isn't just at the bottom, it is around 3/4 of the phone.
I have no idea why you would believe that one review demonstrates anything. You really can't go about screaming "demonstrably false" when there is absolutely no way you can demonstrate anything.

I'm sure you don't believe me, but you can't prove anything.
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