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Old 06-27-2016, 05:50 PM   #1
SKK
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Kindle Paperwhite 2013 edition needs repair.

Is there anyway to fix kindle paperwhite needs repair.
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Old 06-27-2016, 05:54 PM   #2
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Is there anyway to fix kindle paperwhite needs repair.
Depends on the cause.

What brought on this condition?
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Old 06-27-2016, 05:55 PM   #3
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Depends on the cause.

What brought on this condition?
I don't know.
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Old 06-27-2016, 06:00 PM   #4
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What is it doing or not doing?
First plug it in to the wall for 72 hours.
Then unplug and hold the power button for 40 seconds.
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Old 06-27-2016, 06:05 PM   #5
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What is it doing or not doing?
First plug it in to the wall for 72 hours.
Then unplug and hold the power button for 40 seconds.
It just shows a screen that says your kindle needs repair and when I try to restart it the kindle starts to restart and then the repair screen pops up again.
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Old 06-27-2016, 07:30 PM   #6
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It just shows a screen that says your kindle needs repair and when I try to restart it the kindle starts to restart and then the repair screen pops up again.
Is there a way to fix it. It is fully charged.

Last edited by SKK; 06-27-2016 at 07:33 PM.
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Old 06-27-2016, 08:40 PM   #7
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Is there a way to fix it. It is fully charged.
how do you know that?
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Old 06-28-2016, 08:18 AM   #8
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Because I had it plugged in for hours.
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Old 06-28-2016, 08:27 AM   #9
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Because I had it plugged in for hours.
The battery management, including the charger, are run by the devices firmware -
The firmware is not operating properly -

You can't know if the battery is properly fully charged under those conditions in a matter of hours.
It can (and should) take days in that "Kindle needs repair" condition.

= = = =

It would help a lot if you would give us the full description of what and how you where using the device before it reached this state.

Include any other background information also -
Things like: "is the device jailbroken?" , "software add-ins that have been installed", "how much free space is there on the visible USB storage (before it went 'broke')?".

Don't make us drag the information out of you one question at a time.
No one here has the time to deal with someone who will not cooperate with the process of discovering what is wrong.

At the current state of this trouble report, I am tempted to tell you to plug it into a known good wall charger with a known good cable and let it sit there for a week.
Then tell us what, if anything, changed.

Last edited by knc1; 06-28-2016 at 08:35 AM.
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