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Old 06-13-2010, 12:37 PM   #1
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Does anyone know if Sony will replace readers with sun fade issues?

Both my PRS-300 and PRS-600 fade quite a bit in direct sunlight. Just wondering if it's worth pursuing replacement units from Sony.
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Old 06-13-2010, 01:54 PM   #2
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http://www.mobileread.com/forums/showthread.php?t=67029

This is the largest thread on this issue, and a good resource if you're experiencing it.

I'd call sony. This is a factory defect, and is covered by the warranty (if you still are under warranty!)
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Old 06-13-2010, 03:06 PM   #3
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Awesome, thank you. I'm past 90 days on the 300. Not too interested in paying $29 to get a refurbed one. I'll probably just live with it.

I might try on the 600 though, if I decide to keep it...

Thanks!
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Old 06-13-2010, 08:00 PM   #4
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I still think Sony's mistake was claiming it is usable in direct sunlight. I have never seen any LCD device that does well treated like that. If you want a chuckle ask Steve if he guarantees the Ipad display is usable in direct sunlight.

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Old 06-13-2010, 08:03 PM   #5
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I still think Sony's mistake was claiming it is usable in direct sunlight. I have never seen any LCD device that does well treated like that. If you want a chuckle ask Steve if he guarantees the Ipad display is usable in direct sunlight.

Robert
The sonys (and indeed, most e-readers) employ e-ink screens, which are NOT LCDs.

Indeed, Sonys without defects function perfectly in sunlight. There's no glare, and the screen is as crisp as always.
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Old 06-13-2010, 08:33 PM   #6
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Indeed, Sonys without defects function perfectly in sunlight. There's no glare, and the screen is as crisp as always.
True. I have two PRS-505's and read both of them outside frequently. If anything the screens look better to me outdoors than indoors.
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Old 06-13-2010, 09:27 PM   #7
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Actually, transflective LCDs work fine in full, direct sunlight. Rather a shame Apple doesn't offer such a display as an option (an Axiotron ModBook is as close as it gets)

Last edited by WillAdams; 06-13-2010 at 09:30 PM. Reason: added ModBook
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Old 06-14-2010, 01:04 PM   #8
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True. I have two PRS-505's and read both of them outside frequently. If anything the screens look better to me outdoors than indoors.
It seems to me that it does, too. Very pleasant.
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Old 06-14-2010, 02:59 PM   #9
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Originally Posted by dorino View Post
http://www.mobileread.com/forums/showthread.php?t=67029

This is the largest thread on this issue, and a good resource if you're experiencing it.

I'd call sony. This is a factory defect, and is covered by the warranty (if you still are under warranty!)
Does anyone know if Sony replaces with refurbs or new? Any time limits to getting a new or refurb (ie, owned less than 90 days get new --over 90 days refurb)???

Thanks,
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Old 06-14-2010, 02:59 PM   #10
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Does anyone know if Sony replaces with refurbs or new? Any time limits to getting a new or refurb (ie, owned less than 90 days get new --over 90 days refurb)???

Thanks,
I know if it is 30 days or less you can swap for a new unit at SonyStyle.
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Old 06-14-2010, 08:24 PM   #11
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I know if it is 30 days or less you can swap for a new unit at SonyStyle.
Wow, really? Even if not purchased there?
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Old 06-15-2010, 04:56 PM   #12
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My PRS505 has the sunfade issue and it's out of warranty and they said it would cost around $90 to replace it! Since this is a factory defect they SHOULD replace it no matter how long but of course they won't.

A very unhappy owner!
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Old 06-15-2010, 05:18 PM   #13
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My PRS505 has the sunfade issue and it's out of warranty and they said it would cost around $90 to replace it! Since this is a factory defect they SHOULD replace it no matter how long but of course they won't.

A very unhappy owner!
Unfortunately, it's your fault for waiting past the warrant period, not Sony's. The warranty is pretty clear.

Unless it's a lifetime warranty, none will cover factory defects past a certain point. It's your responsibility to report it in time.
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Old 06-16-2010, 12:35 PM   #14
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It didn't have the sun fade issue until after the warranty expired.

I'll just add Sony to the list of never buy a product again category.
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Old 06-16-2010, 01:45 PM   #15
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It didn't have the sun fade issue until after the warranty expired..
Out of curiosity, how long after the warranty expired did you start having issues with the fading?
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