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Old 06-05-2010, 01:19 PM   #1
spidy
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problem transferring

I have set up my reader and everything was working fine. I purchased some books online and when it came to transferring them across to me ereader the following message came up:

" This eBook cannot be transferred because the Reader is
authorized to another user "

I have tried to account for everything but cannot find the source of the problem. The reader has been charged on one computer before being installed on my computer but I did not install anything or change anything on the first computer so am not sure how this happened. Has it happened to anyone else?

Please help if you can
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Old 06-05-2010, 02:09 PM   #2
Worldwalker
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Is this a new reader out of the box? Or one you have been using for a while, bought second-hand, or whatever?
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Old 06-05-2010, 06:03 PM   #3
spidy
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It's a brand new reader
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Old 06-06-2010, 12:26 PM   #4
DrZoidberg
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What are the formats? lrf?
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Old 06-06-2010, 01:59 PM   #5
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Just a few things to check..

Do you have ADE installed and Sony Library installed on the computer?

Do you have the exact same password for ADE and Sony Library?

On your Reader, on the main menu: under Settings, under About: does it show that it is authorized to the Sony store "Authorized for the ebook Store" and next to the Adobe logo: "This device is authorized for Adobe ADE protected content" ?

Log in to the Sony Store: go to "My account". Scroll down to the bottom. Under " My Authorized Computers and Devices". Is that computer and device listed?
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