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Old 06-02-2010, 11:56 AM   #1
mikthor
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Reader library 3.2 will not open

I recently updated reader library to version 3.2 (ReaderLibraryInstaller_3.2.00.05120.exe) and now the program will not open on my pc.

task manager shows reader library launcher.exe and reader library in running processes.

I have uninstalled and reinstalled X 2 and cannot get any help from Sony
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Old 06-02-2010, 12:43 PM   #2
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Quote:
Originally Posted by mikthor View Post
I recently updated reader library to version 3.2 (ReaderLibraryInstaller_3.2.00.05120.exe) and now the program will not open on my pc.

task manager shows reader library launcher.exe and reader library in running processes.

I have uninstalled and reinstalled X 2 and cannot get any help from Sony
Same problem
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Old 06-02-2010, 12:58 PM   #3
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Me too

Which suggests that it's really not us!
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Old 06-02-2010, 02:04 PM   #4
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Me too. Very annoying. Anyone tried uninstalling adn starting with fresh install>
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Old 06-02-2010, 02:23 PM   #5
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Even though you uninstall the program and reinstall it i would suggest to contact sony customer service! they will help you making your reader library to launch. They did a great job!! 877-263-2863
if its any good try to disable the antivirus
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Old 06-02-2010, 02:29 PM   #6
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Try uninstalling it with Revo Uninstaller. In the last 2 parts select all leftover files that it finds and then click deleate.

Even if you "uninstall" a program it leaves a lot of sh---- stuff. This will remove all of it.

It may not fix the Sony install problem but it will get rid of all the stuff and let you do a clean install.
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Old 06-02-2010, 04:17 PM   #7
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Thanks SOS

Gave it a go but still no joy I'm afraid (although at least i know it's a clean install!)

I've got an email in with Sony so I'll see if that yields anything. Until then I shall have to have improperly sorted books
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Old 06-02-2010, 04:26 PM   #8
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I've got an email in with Sony so I'll see if that yields anything. Until then I shall have to have improperly sorted books
Kathryn, I have had CONSISTENTLY very good luck calling Sony Customer Service for help.
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Old 06-03-2010, 04:39 AM   #9
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Advice from Sony??

Please share any advice from Sony. thanks.
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Old 06-03-2010, 10:50 AM   #10
mikthor
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Have tried clean reinstall to no avail.
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Old 06-03-2010, 11:12 AM   #11
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Calibre can can do everything Sony Library can do and more. The Sony Library has given me nothing but head-aches. I uninstalled it almost right away.
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Old 06-03-2010, 11:22 AM   #12
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I've installed Reader Library on Vista Home Premium, XP Professional, XP Home (x2), Windows 7 Ultimate (x2), Windows 7 Home Premium, Windows 7 Ultimate RTM (x2) and they all worked without a problem. So I really do think it is something on your systems that is causing the problem.

And this is all on 5 different computers too.

Last edited by JSWolf; 06-03-2010 at 11:28 AM.
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Old 06-03-2010, 12:52 PM   #13
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Kathryn, I have had CONSISTENTLY very good luck calling Sony Customer Service for help.
I'll give them a go at the weekend Peter
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Old 06-03-2010, 03:11 PM   #14
daisy76
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Mine was working on the desktop (XP) and not on my laptop (vista) and then I did the upgrade and it worked for about 1 day on my desktop and has not worked on my laptop.

I end up using ADE. There seems to be a problem with the software.
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Old 06-04-2010, 07:49 AM   #15
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I might try installing the software on my lap top and see if it works on that.
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