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Old 05-20-2010, 10:31 AM   #1
poohbear_nc
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Amazon Replacing Kindle Books With Corrected Versions

Over the past several weeks, I have received emails from Amazon CS offering updated corrected versions of Kindle books that contained errors [So far Ender's Game and Tai-Pan]. The emails warn that replacing the books will erase highlights and bookmarks from the current copy, giving you a chance to back them up before requesting the updated version be sent to your Kindle. Once you reply to the email, a new version is sent to the Kindle with the faulty copy.

I don't know if this is in response to customer complaints or is driven by the publishers [Tor and Dell for the above titles] - but this is a real step in supporting ebook quality - even after the sale!
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Old 05-20-2010, 11:49 AM   #2
mgmueller
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Quote:
Originally Posted by poohbear_nc View Post
Over the past several weeks, I have received emails from Amazon CS offering updated corrected versions of Kindle books that contained errors [So far Ender's Game and Tai-Pan]. The emails warn that replacing the books will erase highlights and bookmarks from the current copy, giving you a chance to back them up before requesting the updated version be sent to your Kindle. Once you reply to the email, a new version is sent to the Kindle with the faulty copy.

I don't know if this is in response to customer complaints or is driven by the publishers [Tor and Dell for the above titles] - but this is a real step in supporting ebook quality - even after the sale!
I've got 2 such emails today, none before. Tai-Pan was one of them.
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Old 05-20-2010, 11:55 AM   #3
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This is their way of getting updates out without breaking their promise after the 1984 deal. There was some coverage on TeleRead about it a while back IIRC.
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Old 05-20-2010, 02:58 PM   #4
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It's nice to see them taking some action on this problem. Previously, I've had to call or email them and get the bad copy deleted and get a refund, then re-purchase the corrected book. I had to find out about the corrected version on my own. I complained about this several times.
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Old 05-21-2010, 05:34 PM   #5
koland
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If anyone updates Dragonflight, could they post here to let us know if the "fixed" book still contains the second in the series? It was original a two-title book, but now appears to only include the first in the series (although it's double the file size of the second ASIN of the same title).
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