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Old 05-11-2010, 07:15 AM   #1
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Question for Toronto Public Library users

I can't log in since yesterday. Is it just me? Here is the error message I am getting (after a long time waiting for it to connect)

We're sorry, but the specified library patron account information is not valid.
Details: Failed to connect to the ILS server. (Details: Failed call to IwodSSHCom::Connect(). HRESULT = 0x800a05b4) For assistance please contact the library.

So is this specific to me since it mentions account information, or does that just mean it can't do anything because it isn't connecting? Can someone else try to log in and see if it works?
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Old 05-11-2010, 08:22 AM   #2
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I had the same trouble just now, so I fired off the error message to the TPL contact site.
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Old 05-11-2010, 08:42 AM   #3
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Thanks! Glad it's not just me.
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Old 05-11-2010, 09:17 AM   #4
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Same here, my wife and I can't log in. I phoned them yesterday and all they could really say was "it's not just you", and to keep trying it every now and then. They did mention that their system had just undergone a "massive" upgrade (can't be a bad thing, right?), that may or may not be the cause of this problem.
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Old 05-12-2010, 12:02 AM   #5
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It's working okay now.
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Old 05-12-2010, 07:36 PM   #6
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Hmmm ... I was on yesterday and today without any issues. Glad it's working in any case!
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