Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Kobo Reader

Notices

Reply
 
Thread Tools Search this Thread
Old 08-26-2015, 03:00 AM   #1
ChibiYali
Junior Member
ChibiYali began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Aug 2015
Device: Kobo Aura H2O
Won't turn on

Hey guys, looking for some help

Two nights ago, my H2O suddenly decided to make me stop reading and go into random update mode. The next morning, the screen was still claiming to update but there was no movement on screen whatsoever.

I decided to switch the thing off last night (still stuck on updating) and turn it back on. However, it wouldn't do that. I tried resets, but all that happens is that my screen flashes black twice and then turns off again. Decided to put it on charger and let it charge for the entire night.

However, this morning nothing happened.Also, the power LED is continually on. When I reset/use power button,it tends to turn off for a while, but then goes on again and stays that way. I've tried hooking it up to my computer, but it doesn't recognise anything being plugged in.

My H2O is only a few months old, can anyone help?

Last edited by ChibiYali; 08-26-2015 at 03:20 AM.
ChibiYali is offline   Reply With Quote
Old 08-26-2015, 03:27 AM   #2
davidfor
Grand Sorcerer
davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.
 
Posts: 7,563
Karma: 7511453
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo: Touch, Glo, Aura H2O, Glo HD
See http://www.mobileread.com/forums/sho...6&postcount=18 for some steps that might fix it. I am pretty sure you will need to do the factory reset steps, but ensuring it is off and charging it before doing anything else is important.
davidfor is offline   Reply With Quote
Old 08-26-2015, 03:38 AM   #3
ChibiYali
Junior Member
ChibiYali began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Aug 2015
Device: Kobo Aura H2O
Plug it in. It is quite possible that after a few minutes the device will start.
- Doesn't start.
If it doesn't, leave it to charge for an hour.
- Charged all night.
Unplug it.
- Check.
Look at the power button and turn it on. Does the red LED flash? Does the screen do anything?
- The white light turns on and flashes once. The screen goes black twice, then it returns to 'dead' mode.
Hold the power button down for at least 20 seconds. This will force the device off.
- Check. Nothing happens, but check.
Again, look at the power button and turn it on. Does the red LED flash? Does the screen do anything?
- The white light turns on and flashes once. The screen goes black twice, then it returns to 'dead' mode.
Do a factory reset:
Hold the power button down for at least 20 seconds. Yes, I keep saying that, but do it.
- Allright, if you say so.
Hold the power button down and tap both of the bottom corners of the screen.
Keep tapping until something happens.
- The white light turns on and doesn't flash anymore. The screen goes black twice, then it returns to 'dead' mode.
Release the power button.
- Nothing happens. Poor H2O.
ChibiYali is offline   Reply With Quote
Old 08-26-2015, 03:43 AM   #4
meeera
Wizard
meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.
 
meeera's Avatar
 
Posts: 2,829
Karma: 14631170
Join Date: Dec 2011
Location: Australia
Device: Kobo H2O, iPad MiniRet, MBP;support AuraHD,Kindle,KAura,KGlo
Quote:
Originally Posted by ChibiYali View Post
[snip]
- The white light turns on and doesn't flash anymore. The screen goes black twice, then it returns to 'dead' mode.
Release the power button.
- Nothing happens. Poor H2O.
Find your receipt and contact Kobo Support to arrange a warranty return.
meeera is offline   Reply With Quote
Old 08-26-2015, 03:47 AM   #5
ChibiYali
Junior Member
ChibiYali began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Aug 2015
Device: Kobo Aura H2O
Yeah, was going to do that.
In other news, the LED has decided to not give up and continuously stay on. I think it clings on to a shred of hope. Too bad the rest of the H2O doesn't agree with that. I believe it's the only sign of life that can be detected. Switched it off again so that it may rest in piece.

Chibi's Kobo H2O: *25-5-2015 +26-8-2015
The three months I spent with you were wonderful.

Let's hope Kobo will be kind. If not, I'll just go back to the store where I got it from and bat my eyelashes. Worst part of it all: I just got sucked into a book and I arrived at the climax of the story! Gah!!!! I want to know what happened!!!

Last edited by ChibiYali; 08-26-2015 at 03:49 AM.
ChibiYali is offline   Reply With Quote
Old 08-26-2015, 03:48 AM   #6
tshering
Wizard
tshering ought to be getting tired of karma fortunes by now.tshering ought to be getting tired of karma fortunes by now.tshering ought to be getting tired of karma fortunes by now.tshering ought to be getting tired of karma fortunes by now.tshering ought to be getting tired of karma fortunes by now.tshering ought to be getting tired of karma fortunes by now.tshering ought to be getting tired of karma fortunes by now.tshering ought to be getting tired of karma fortunes by now.tshering ought to be getting tired of karma fortunes by now.tshering ought to be getting tired of karma fortunes by now.tshering ought to be getting tired of karma fortunes by now.
 
Posts: 2,078
Karma: 475472
Join Date: Jun 2012
Device: kobo touch
Quote:
Originally Posted by ChibiYali View Post
Hold the power button down for at least 20 seconds. Yes, I keep saying that, but do it.
- Allright, if you say so.
Hold the power button down and tap both of the bottom corners of the screen.
Keep tapping until something happens.
- The white light turns on and doesn't flash anymore. The screen goes black twice, then it returns to 'dead' mode.
Release the power button.
- Nothing happens. Poor H2O.
How many times did you repeat those steps? Several people reported that it is difficult to get the timing correct and that they succeeded only after a lot of trials.
tshering is offline   Reply With Quote
Old 08-26-2015, 03:50 AM   #7
ChibiYali
Junior Member
ChibiYali began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Aug 2015
Device: Kobo Aura H2O
There's a timing thing involved? I just keep tapping like a madwoman. I think about 15-16 times now?

Last edited by ChibiYali; 08-26-2015 at 03:53 AM.
ChibiYali is offline   Reply With Quote
Old 08-26-2015, 03:54 AM   #8
ChibiYali
Junior Member
ChibiYali began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Aug 2015
Device: Kobo Aura H2O
ERMAGERD
Restoring!!!!
ChibiYali is offline   Reply With Quote
Old 08-26-2015, 04:01 AM   #9
ChibiYali
Junior Member
ChibiYali began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Aug 2015
Device: Kobo Aura H2O
Well, my entire library has vanished, but at least it's working again.
Thanks for the help guys!
ChibiYali is offline   Reply With Quote
Old 08-26-2015, 04:05 AM   #10
meeera
Wizard
meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.
 
meeera's Avatar
 
Posts: 2,829
Karma: 14631170
Join Date: Dec 2011
Location: Australia
Device: Kobo H2O, iPad MiniRet, MBP;support AuraHD,Kindle,KAura,KGlo
Quote:
Originally Posted by ChibiYali View Post
Well, my entire library has vanished, but at least it's working again.
Thanks for the help guys!
Check the kobo disk when you connect it to a computer. You may just need to log out of your Kobo account on the device, and back in again, to trigger a re-processing.
meeera is offline   Reply With Quote
Old 08-26-2015, 10:04 AM   #11
DNSB
Bibliophagist
DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.
 
DNSB's Avatar
 
Posts: 2,550
Karma: 6803462
Join Date: Jul 2010
Location: Vancouver
Device: Kobo Aura HD, Glo, Nexus 7 HD, iPad Air
Quote:
Originally Posted by meeera View Post
Check the kobo disk when you connect it to a computer. You may just need to log out of your Kobo account on the device, and back in again, to trigger a re-processing.
If she had sideloaded books on the internal storage, the factory reset would have wiped them. Books purchased from Kobo would be restored during a sync either over wifi or through the Kobo desktop but sideloaded content would need to be recopied and processed.
DNSB is offline   Reply With Quote
Old 08-26-2015, 11:02 PM   #12
meeera
Wizard
meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.
 
meeera's Avatar
 
Posts: 2,829
Karma: 14631170
Join Date: Dec 2011
Location: Australia
Device: Kobo H2O, iPad MiniRet, MBP;support AuraHD,Kindle,KAura,KGlo
Quote:
Originally Posted by DNSB View Post
If she had sideloaded books on the internal storage, the factory reset would have wiped them.
Sorry, I missed that step Yep. Yay for Calibre collections management! It makes that part easy.
meeera is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Won't turn on starshipsir Kobo Reader 15 05-23-2013 02:06 PM
PRS-650 won't turn on paperpeople Sony Reader 5 04-03-2012 07:51 PM
Color NC won't turn on banjobama Nook Color & Nook Tablet 6 03-27-2012 06:08 PM
Troubleshooting My K3 won't turn on cathie Amazon Kindle 5 05-23-2011 09:35 PM
wi-fi won't turn on Jen enTourage Archive 14 04-19-2010 08:35 PM


All times are GMT -4. The time now is 03:15 PM.


MobileRead.com is a privately owned, operated and funded community.