|04-09-2011, 05:49 AM||#1|
Join Date: Apr 2011
My Kobo was purchased Xmas 2010. The battery now no longer holds a charge (regardless of how long you charge it). I can only use the reader as long I am connected to a USB power source! I have been informed by Borders that the warrantee period is only 90 days. So I am faced at hardware hacking the unit to physically replace the batteries or get my self a new unit (and not Kobo, once shame on you, twice shame on me).
I dont think any firmware update is going to help me.
|04-09-2011, 06:38 AM||#2|
Trying for calm & polite
Join Date: May 2010
Location: Mostly in Canada
Device: kobo original, WiFI, Touch, Glo, and Aura
Contact Kobo. Hardware warranty is 1 year. I am also not sure if you are talking Kobo-1--which was a discontinued product when you bought it--and even then, not sure if the warranty was affected by that. I'm not usually a suspicious person, but Borders is having the kind of problems right now that might result in less than stellar customer service.
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