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Old 04-30-2010, 11:12 PM   #1
PeterT
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Weird Hang Issue

I came back from some chores this evening, and fond the the Kobo that I had left plugged into my PC seemed to be dead. The screen displayed the Connected to your PC message, but it did not appear as a drive on the PC.

Nothing I could do would get the unit to reset; there was not even any light showing in the top right corner.

I tried the reset button and still had no luck.

Called customer support (around 8 pm eastern) and eventually spoke to a CSR. He agreeded that there was nothing else I could do, and arranged for me to go to a Chapters store tomorrow to exchange it.

Being cussed, I kepy trying, and finally got to the point where the unit started to flash on and off, and finally I could see it appear as a drive in Windows.

Finally it seems alright.

Not sure whether to exchange it or not.. Comments ?
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Old 04-30-2010, 11:42 PM   #2
mfpreach
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You have a year to decide whether to exchange it.
Use it more and see if the issue reoccurs.
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Old 05-01-2010, 01:12 AM   #3
Snapply
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X-change it like a you would with hormone replacement therapy
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Old 05-01-2010, 01:52 AM   #4
PeterT
Taking a break; Fed up
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Yah... I experienced a second hang in exactly the same manner. Replacement here I come. All packed up now
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Old 05-01-2010, 01:35 PM   #5
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I did the exchange; now to watch and see what happens. A VERY VERY painless process at the Kennedy Commons Chapters.

What was interesting was a comment from one of the staff who had bought one himself this morning that there was already a firmware update.. I did not have the sense to ask him though, how to obtain it.
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Old 05-02-2010, 03:06 PM   #6
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I read somewhere on here that the Kobo desktop software will automatically check for and download firmware updates.
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Old 05-02-2010, 07:51 PM   #7
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Quote:
Originally Posted by RedRoverJ View Post
I read somewhere on here that the Kobo desktop software will automatically check for and download firmware updates.
That's right - the desktop software will automatically download firmware updates as they become available
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