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Old 04-26-2010, 10:51 PM   #1
nimblem
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Angry Someone please shoot me.....

In addtion to the paint on my new reader (number three) pulling up again, it's doing a werid beeping thing and locking up. When I put on the charger it beeps and flashes red, if I reset it the device will beep and the red light stays on. I do have the lastest firmware, and it is fully charged, although the charges are only lasting around 5 hours... so my second replacement read is having more problems than the first one

1- Paint problems
2- won't hold a charge
3- locks up in the middle of reading
4- sometimes sends me back to the book selection page after loading
5- drag and drop is taking FOREVER for one book I waited nearly two hours.


I have the lastest firmware, the battery has been charged to full twice.... Any advise? Robert?
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Old 04-27-2010, 02:17 PM   #2
Robertb
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Yes, let us solve this.

Quote:
Originally Posted by nimblem View Post
In addtion to the paint on my new reader (number three) pulling up again, it's doing a werid beeping thing and locking up. When I put on the charger it beeps and flashes red, if I reset it the device will beep and the red light stays on. I do have the lastest firmware, and it is fully charged, although the charges are only lasting around 5 hours... so my second replacement read is having more problems than the first one

1- Paint problems
2- won't hold a charge
3- locks up in the middle of reading
4- sometimes sends me back to the book selection page after loading
5- drag and drop is taking FOREVER for one book I waited nearly two hours.


I have the lastest firmware, the battery has been charged to full twice.... Any advise? Robert?
Dear Nimblem:

Something sure does not sound right at all. I am not a tech... so I know you need to give our people a call. Let us get to the bottom of this. I admit we have a tech in Asia for training right now but this is good. You can call and talk to the PM and he does the tech work. He is incredibly smart on questions like this and WILL take care of you. I am interested in what gets done to solve all of this. I would send an EMAIL to: support@astak.com with your phone number and let him go through this with you completely.
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Old 04-27-2010, 09:41 PM   #3
nimblem
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I just swaped out the battery in the PP to see if it's a battery issuse or a device problem... I will let you know how it goes tmrw
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Old 04-29-2010, 10:28 PM   #4
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So the replacement battery has taken care of most of the problems aside from the drag and drop taking forever. Perhaps my SD card... what is the highest class card the reader can handle I may need to buy a new one
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Old 04-29-2010, 11:48 PM   #5
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What are you drag'n'dropping? Most books are so small, even the slowest transfer should be quick.
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Old 04-30-2010, 11:08 AM   #6
theducks
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Originally Posted by nimblem View Post
So the replacement battery has taken care of most of the problems aside from the drag and drop taking forever. Perhaps my SD card... what is the highest class card the reader can handle I may need to buy a new one
If you believe the documentation: Class 4

Class is supposed to be compatible with lower rated equipment and adjust itself down class.
supposed to be! There is also not supposed to be power problems caused by functional cards. We hear different on these boards.


I use a 4 G Class 6 card (Patriot brand), no problems.
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Old 04-30-2010, 12:25 PM   #7
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It's a class two 16gb card... should I swap it out for a new one? What class?
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