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Old 04-19-2010, 03:51 PM   #1
Robertb
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New Interactive for www.EZread.com

Dear All:

Alright, we are making progress on being interactive on our new eBook Store.

Announcing our Facebook and Twitter accounts as a source of discussion, reviews, and updated information? The eBook Specialist wants to start interacting with as many people as possible now that EZRead.com is finally up and running! The "Renegade Intern" does fabulous eBook Reviews and will respond one-on-one!!

Here are the links:

Facebook: http://www.facebook.com/pages/EZ-Rea...12456235443990

Twitter: www.twitter.com/ezreadbooks

The Facebook can change its name to just facebook.com/ezreadbookstore when we get 25 fans! If you sign up she can deal with your questions, problems, desire for titles or authors, recommendations and concerns immediately. For example, this weekend we will be at the Los Angeles Book Festival on the UCLA campus. You can get up-to-dates when you sign up!!

The Forum on EZread.com is also coming and we hope that will be up later this week.

Last edited by Robertb; 04-19-2010 at 03:55 PM.
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Old 04-19-2010, 03:55 PM   #2
Davimee
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Thanks Robert, I'll go become a fan on facebook right now!
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Old 04-19-2010, 03:56 PM   #3
Davimee
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Ok, so maybe this is a dumb question... but is 'liking' the same as becoming a fan?
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Old 04-19-2010, 04:19 PM   #4
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Originally Posted by Davimee View Post
Ok, so maybe this is a dumb question... but is 'liking' the same as becoming a fan?
I was wierded out by this too, but facebook just changed becoming a fan to 'liking' something today. It is the same thing!
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Old 04-19-2010, 04:29 PM   #5
Davimee
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I was wierded out by this too, but facebook just changed becoming a fan to 'liking' something today. It is the same thing!
Ah! Ok, thanks. I was a little hesitant, since I'd never seen it put that way.
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Old 04-19-2010, 04:37 PM   #6
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Cool...

I'm #17

Last edited by diokdin; 04-19-2010 at 04:40 PM.
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Old 04-19-2010, 06:05 PM   #7
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The site is dysfunctional

I log in using the ID from MyEZread and I get a "Successful" screen.

I then try "My Account" to see if they have fixed the (Ingram source) book I PAIF FOR and can not download.

I Get the Message that I must log in, and I am kicked back to the Logon screen.


Are there 2 DIFFERENT sites now???? (getting annoyed that the simple problem has not been resolved in a weeks time)
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Old 04-19-2010, 06:10 PM   #8
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No, only one site.

Quote:
Originally Posted by theducks View Post
The site is dysfunctional

I log in using the ID from MyEZread and I get a "Successful" screen.

I then try "My Account" to see if they have fixed the (Ingram source) book I PAIF FOR and can not download.

I Get the Message that I must log in, and I am kicked back to the Logon screen.


Are there 2 DIFFERENT sites now???? (getting annoyed that the simple problem has not been resolved in a weeks time)
Dear theDucks:

You can log in to www.MyEZread.com or www.EZread.com. Same site. Both take you to the same place.

I am copying your entire post to the eBook Specialist to get this done for you!! I am annoyed also at us and will get to the bottom of this. I hate stupidity when people buy and then cannot get the download to work for them.

Yes, this is my top priority!!

Last edited by Robertb; 04-19-2010 at 07:51 PM.
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Old 04-19-2010, 07:02 PM   #9
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Quote:
Originally Posted by Robertb View Post
Dear theDucks:

You can log in to www.MyEZread.com or www.EZread.com. Same site. Both take you to the same place.

I am copying your entire post to the eBook Specialist to get this done for you!! I am annoyed also at us and will get to the bottom of this. I hate stupidity when people buy and then cannot get the downlaod to work for them.

Yes, this is my top priority!!
http://ebook.lightningsource.com/Mes...knownError.htm
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Old 04-19-2010, 07:59 PM   #10
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Sending email!

Quote:
Originally Posted by theducks View Post
Dear Duckey:

In about five minutes we can reach the webmaster in Taiwan. We have found the bug and multiple purchases now work. You should have already received an email from Ruby on some of this.

We are just trying to find the easiest way to get you your eBooks. Should we refund and have you start all over again with my assurance all is fine now or can we restore the links so you now will get what you ordered.

Multiple purchases, now, will work fine. Anybody else should have zero problem. We just want to find out the easiest and best way to get you your titles!!

This is my top priority and Ruby knows it. There was a small screaming session this morning. I DO sincerely thank you for your patience and I also profoundly apologize. Job One is to get you your titles!!
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Old 04-19-2010, 08:17 PM   #11
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Quote:
Originally Posted by Robertb View Post
Dear Duckey:

In about five minutes we can reach the webmaster in Taiwan. We have found the bug and multiple purchases now work. You should have already received an email from Ruby on some of this.

We are just trying to find the easiest way to get you your eBooks. Should we refund and have you start all over again with my assurance all is fine now or can we restore the links so you now will get what you ordered.

Multiple purchases, now, will work fine. Anybody else should have zero problem. We just want to find out the easiest and best way to get you your titles!!

This is my top priority and Ruby knows it. There was a small screaming session this morning. I DO sincerely thank you for your patience and I also profoundly apologize. Job One is to get you your titles!!
#1 I got an answer a short time after the post that says a refund was done (has not hit my bank yet).
I really would have liked the book

#2 EZread does NOT allow me to go to "My Account" like MyEZread does. Something is broken if these truly are the same site, just 2 doors into it.

Definatly get it working solid before going live fully.
If I had not known that the site was Beta, I would never come back based upon the number and time these issues have consumed.
(I am not a big fan of Amazon's web site (to pushy for me), but it works.)
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Old 04-19-2010, 08:36 PM   #12
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Not a Beta... but problems catch us!!

Quote:
Originally Posted by theducks View Post
#1 I got an answer a short time after the post that says a refund was done (has not hit my bank yet).
I really would have liked the book

#2 EZread does NOT allow me to go to "My Account" like MyEZread does. Something is broken if these truly are the same site, just 2 doors into it.

Definatly get it working solid before going live fully.
If I had not known that the site was Beta, I would never come back based upon the number and time these issues have consumed.
(I am not a big fan of Amazon's web site (to pushy for me), but it works.)
Dear the Ducks:

It was NOT a beta test. The webmaster thought all was fine except for a list of 14 changes recommended by MobileRead Forum members he was to use to improve.

Yes, Amazon does work. But, I would be willing to bet that they also had their start-up glitches. As I hope you can imagine, opening an eBook Store from scratch in about 3 weeks is a daunting task. I cannot say why yet... but it was essential to Astak to get it up and working quickly. A lot was, and is, riding on this.

In the last 3-4 weeks we have gone from no staff and no knowledge and no lay-out and no functionality to what is a pretty decent site. Prices are good and there are a lot of fine choices. Almost everything has been made right and we have made on-the-fly changes. We have screened and hired people for this and we have steadfastly moved to be interactive. The Facebook & Twitter links started today for book reviews, problems, announcements and more. We should have the FORUM up and working this week still. This weekend we go to Los Angeles for a book fair to get independent authors onto our store. Basically, we are working 7 days a week on this.

I agree that bugs are a pain in the butt and I do not blame your frustration even a little! But... the milestones are being reached and we are reacting to both compliments and criticism openly.

I will immediately check on "my account" if you use www.EZread.com. It was bad over the weekend but was supposed to be completely working today!!
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