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Old 04-02-2010, 11:50 AM   #1
alaya129
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Question Is the dr800sg under guarantee outside USA ?

Hello,

I want to know if IREX will guarantee DR800sg for user in Europe, thanks.
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Old 04-02-2010, 11:57 AM   #2
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Originally Posted by alaya129 View Post
Hello,

I want to know if IREX will guarantee DR800sg for user in Europe, thanks.
Yes, i live in spain and I've already used the warranty.
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Old 04-02-2010, 12:15 PM   #3
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Yes, i live in spain and I've already used the warranty.
Thanks for quick reply !

You have showed your order receipt to IREX or you just send it to IREX to get guarantee ?
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Old 04-02-2010, 12:56 PM   #4
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you have to contact iRex support first. They usually sent you a return box to have the DR800 collected. In technical terms: you need a RMA (Return Material Autorisation) to have it returned. This has to do with customs regulations, import taxes and VAT.
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