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Old 10-05-2006, 04:26 PM   #1
imaredr
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Sony Connect Charge on Credit Card

I was doing some banking online and noticed that Sony Connect charged $1.00 to my account. The only purchases I have made were against my $50.00 credit. Has this happened to anyone else here? The phone number associated with the charge is not a direct line to the e-store, but to a teleconference hub. Since there is no number anywhere on the website that I could find, I had to contact customer support via the web based email system. This system seemed more designed to keep you from submitting a question. So I just wanted to get this out there so that you guys can check it out. I know that it's just a dollar, but it's my dollar and if they do this to everyone, then those dollars add up quickly.

I will update when I hear from them.

Ellen
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Old 10-05-2006, 07:28 PM   #2
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Problem solved,

Here's their response, which came rather quickly"

Ellen

Hello,

Thank you for contacting Sony Connect!


That was a hold charge to make sure your credit card was valid. That should be removed from your account within 24 business hours. If the information I have provided does not completely answer your question, please update this incident so I may be of further assistance to you.



Sincerely,

Robert
Customer Support Representative
Sony Connect
http://www.connect.com
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