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Old 03-25-2010, 09:44 AM   #1
aleks
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Slipped Sipping Date?

Did anyone else notice that on the devices web page it says that new orders will ship week of April 5th? I wonder if this is for new orders or orders placed since the initial shipment went out? I ordered mine on 12 Feb and hope to get it within the next few days.

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Old 03-25-2010, 10:42 AM   #2
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They did that with the Feb 26 shipment, too, when they sold out the first lot. It's for any *new* orders placed after the date when they changed it to read "will ship week of April 5". Orders placed before that should ship tomorrow as a rule.
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Old 03-25-2010, 10:53 AM   #3
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That is good news!
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Old 03-25-2010, 10:58 AM   #4
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I just noticed my credit card was authorized, so I expect shipping anytime now.

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Old 03-25-2010, 11:12 AM   #5
Jen Franklin
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My order still says "Processing" on the entourage site. However I asked a question about the shipping date on facebook and received this reply:
Hi Jen - Our next shipment will go out at the end of this week. If anything changes, we will let our customers know

So I am still hopeful!
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Old 03-25-2010, 11:36 AM   #6
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I just looked again, mine has

Processing - Order Partially Authorized

I ordered on 1/20/2010.

If I see another change, I will try and update here. It has been changing the last couple of days, went from Processing, to Processing - Awaiting Partial Authorization, to Processing - Order Partially Authorized. I am hopeful to see a ship (or partial shipment) soon. I think the partial is due to ordering accessories with the eDGe, and them possibly not being in stock, but I don't know for sure.

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Old 03-25-2010, 11:54 AM   #7
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Carl,
My husband ordered mine on 2/13, and my order has consistently said "processing" for at least a week. So maybe I should be less hopeful. Did you get an email asking you to confirm that you still want it? I know that happens sometimes when you preorder an item but we have not received one.
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Old 03-25-2010, 01:44 PM   #8
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Nope, no e-mail. I assume they are starting the processing on the orders as they came in, again, I am assuming a lot, since I have no insight into this company, but have seen this type of thing before. Start the processing/packaging for shipment in the order they came in. I was a little worried it would be longer, with the amount of demand. I am still hopeful to see it shipped this week.

I would guess they have limited resources to get from the incoming shipment, process the orders, and get them ready for shipment. I wonder if they were equipped to handle the demand as say an amazon, being a small company, initial product, and the pre-order demand skyrockets!

I have dabbled with this type of tech going on 10-15 yrs now. I played with a lot of different devices and didn't like them, so with e-ink, I have been watching it since the first research papers introduced it to the tech world (IEEE journals was the first place I read about it). I have been tempted a few times, but devices never had what I was looking for, this was the first device I felt hit my needs at a price I was willing to pay (iRex came close). So I am eager to get my hands on this one, I waited just a little to long to order (wanted to hear the reports from CES before placing), to get the first batch.

Anyway, I am eagerly awaiting the notice that says it shipped!

--Carl
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Old 03-25-2010, 09:35 PM   #9
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Hello everyone I am new to this forum. I currently own a Kindle 2 and I am anxiously awaiting my Entourage Edge. My status says Processing... order authorized, I was hoping they would ship on Thursday so that I would receive them tomorrow ( yes I paid for over night shipping) unfortunately it won't arrive until Monday because Fedex doesn't deliver on Saturdays except when Saturday shipping is used. More waiting Is anyone else this anxious or is it just me?
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Old 03-25-2010, 11:29 PM   #10
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Mine still just says "processing." And I am becoming quite concerned that it might not ship tomorrow. I have dropped them several emails and phone calls but I have received no responses. At this point, I am willing to switch color to just to get it shipped tomorrow. I am still hopeful but it's not looking all that good. Needlessly to say, I am quite anxious to get mine.

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Old 03-26-2010, 06:20 AM   #11
Jen Franklin
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Kevin, mine stll says "processing" as well. Mine was ordered on 2/13 and it is red. I noticed on the google edge fan forum someone else who still has "processing" also ordered red. I wonder if that is the difference?
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Old 03-26-2010, 09:49 AM   #12
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Keep in mind that enTourage currently has to order fixed quantities of each colour weeks ahead of time - mostly of the dark blue, of course, but still fixed. They're still starting up and don't have a steady shipment of units coming from the manufacturer into the warehouse.

Having to order ahead of time means you have to pick and choose quantities, and you can't order tons and tons because you have to mind your cashflow, right?

This means that depending on the number of orders for a given colour, a colour can sell out sooner than others. And it sounds like red has become more popular than enTourage anticipated. I would expect the April 5 shipment should cover these sell-outs from this batch.

I don't know when, but eventually I would think enTourage will be able to set up a continuous supply of units from the manufacturer, and we'll be into the happy days of "order today, ships tomorrow, arrives the next day" bliss :-)

Meanwhile, having gone through this myself in February, I do suggest patience - your unit will come, and you'll be happy with it when it does!
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Old 03-26-2010, 03:31 PM   #13
Jen Franklin
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It would just be nice to know what is going on. I asked on their facebook page and was told that customers would be notified if there was a change. It would have made sense to notify everyone prior to the day that it was supposed to ship.
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Old 03-26-2010, 04:48 PM   #14
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Shipping held up

According to a post on
http://groups.google.com/group/entourage-edge-fan-forum
shipping is held up by the devices being held in customs. Apparently shipping sometime next week.

I received an email from enTourage stating "Rather than shipping today as expected, most devices will now be shipping either Monday, March 29, or Tuesday, March 30"

Last edited by CheyenneDonna; 03-26-2010 at 10:56 PM. Reason: Update on Info
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Old 03-27-2010, 07:47 AM   #15
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Unhappy

I really hope they upgrade our shipping so that we can get them a little closer to the time that was promised.
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