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Old 10-04-2006, 01:44 PM   #16
davec67
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shipped today

guess the 2nd batch is on its way to others who ordered on the first day
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Old 10-06-2006, 05:22 PM   #17
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I just called SonyStyleCare and was told that my order may be shipped Oct 17.

When I asked about the shipping charges the lady actually said: "Sir, at the time you placed the order you were advised of the shipping charges, they will not change."

I told her "Yes, but at the time I placed the order your system said the unit would ship Sep 28, and it was worth $112.50 to me then to have had it Sep 29."

She put me on hold and when she came back she told me they might be able to adjust my order to reflect a new shipping charge of $18.

Her training needs help, she left me feeling like Sony was incapable of helping me.
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Old 10-06-2006, 05:51 PM   #18
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Quote:
Originally Posted by scotty1024
Her training needs help, she left me feeling like Sony was incapable of helping me.
It wasn't up to her to discount you, she had to ask to her manager. That's what managers are for: they make the decisions, the employees carry them out.

I work for a small translation company. Today someone asked for a discount for a finished job the quote for which was accepted before the job began. I have no direct power over that, so I had to ask my boss. That's what bosses are for, they are good at ordering about.

[rant]

And yeah, my boss is always saying my traning needs help, saying he's Joda out to train the little Jedi. Now, where is that smilie... Oh, no smilie. [INSERT PUKING SMILIE HERE] I don't get paid to make decisions.

[/rant]
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Old 10-07-2006, 04:10 AM   #19
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Quote:
Originally Posted by lordvetinari2
It wasn't up to her to discount you, she had to ask to her manager.
Customers call in to get their problems fixed. They like to hear "That will ship Oct 17 Sir" or "I was able to get the shipping re-billed at $18 Sir."
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Old 10-07-2006, 06:13 AM   #20
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Originally Posted by scotty1024
Customers call in to get their problems fixed. They like to hear "That will ship Oct 17 Sir" or "I was able to get the shipping re-billed at $18 Sir."
In my country (maybe in Italy and Portugal, too, dunno), phone assistants are not there to get customer's problems solved. They are there to make customers believe problems are their fault, and to make them stay in the same ISP, not to return products, etc.

I honestly can't think of them as saying "sir". It's typical of them to get angry at customers when they are not treated with the utmost respect.

Last edited by lordvetinari2; 10-07-2006 at 06:30 AM.
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Old 10-07-2006, 11:47 AM   #21
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Quote:
Originally Posted by lordvetinari2
They are there to make customers believe problems are their fault, and to make them stay in the same ISP, not to return products, etc.

I honestly can't think of them as saying "sir". It's typical of them to get angry at customers when they are not treated with the utmost respect.
Ah, this explains a great deal: now I know where our local cable company does its recruiting!
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Old 10-11-2006, 07:50 PM   #22
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Got this in the email today:

Thank you for your recent Sony Style order.

Your recent Sony® Portable Reader System PRS500U2 order has been delayed due to higher than anticipated demand for this new product. We are working to fill your order as quickly as possible. The new ship date is on or around October 17, 2006.

No word yet on the $112 shipping...
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Old 10-11-2006, 10:54 PM   #23
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I would call Sony real soon. If you read an earlier post, if you don't call, then they will charge you the $112. When I ordered mine the next day, they had already changed the charge to $18. If you don't call them, they will charge you the $112.
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Old 10-13-2006, 12:02 AM   #24
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If you read my earlier post: they said they'd try.

Yes, they're due another chance to impress me with their ability to act like they can take charge of an issue and resolve it to my satisfaction.

Maybe I'll get a "I'll try real hard" this time.
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Old 10-18-2006, 12:14 PM   #25
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Status Update:

They're keeping my $112 until they ship the unit at which point they'll credit me back the difference from the actual $18 shipping charge.

They got 100 units on the 3rd, they got 100 units today (18th). They're expecting to get another 200 on the 24th and another 200 on the 1st.

They have no idea which batch I'm in.

Last edited by scotty1024; 10-18-2006 at 12:22 PM.
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Old 10-18-2006, 12:37 PM   #26
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Quote:
Originally Posted by scotty1024
They're keeping my $112 until they ship the unit at which point they'll credit me back the difference from the actual $18 shipping charge.
Did you pay with a credit card? While it is perfectly legal, Visa and MasterCard both frown very highly on settling charges for unshipped products.
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Old 10-18-2006, 02:45 PM   #27
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Yes, I had thought even in some states they are not allowed to charge you until it ships? But often they get around that by just putting a hold on the card for the amount they will charge, in the end to you you're still out the money, you're just not paying interest!
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Old 10-18-2006, 03:29 PM   #28
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State AG's, Visa and Mastercard get freaked if you grab the money and don't ship for 30 to 90 days.

I can't say that I know what the rules are on this "billing error" that they seem to think means they can hang on to my cash with no compensation...
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Old 10-18-2006, 08:37 PM   #29
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Sony must be using the slowest, least expensive, shipping method known to man. My order apparently shipped 9 days ago, and if the tracking system is to be believed, my unit has been in Martinsburg, WV for the past three days. Incredible!
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Old 10-20-2006, 07:24 PM   #30
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I finally got my email!

They shipped it today and FedEx estimates it will be here by 3pm on Monday.

And yes, they really did charge me $112 for shipping!

You'd think for $112 I'd at least have gotten overnight with Saturday delivery.
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