Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Amazon Kindle

Notices

Reply
 
Thread Tools Search this Thread
Old 03-10-2010, 04:48 PM   #1
curiositykt
Junior Member
curiositykt began at the beginning.
 
Posts: 2
Karma: 10
Join Date: Mar 2010
Device: Kindle 1
Unhappy Kindle 1 suddenly not working!

Yesterday I went to turn on my kindle after having not used it in a week. The battery was dead so I plugged it in and let it charge for a little while. After half an hour or so I got impatient and unplugged it and turned it on. It came on and I downloaded my latest updates and started reading a new magazine that had shown up. A few pages into the magazine it suddenly was non responsive and the page had frozen. So I tried to turn it off and on, no luck. Then I tried to go back to the menu screen, no luck. Then I tried to put it in to screensaver mode, no luck. Then I opened up the back and pressed the reset button. At this point black lines started to populate the screen. I took out the battery and put it back in. I tried reset button again. I plugged it in to see if perhaps it was the battery (the light came on) and left it until the light went off.. but nothing changed.

This is how it looks now:

http://twitpic.com/17mn81

I've had it for 13 months, so it's out of warranty. I'm all for trying to repair it myself, but I don't have any idea what is wrong with it.
curiositykt is offline   Reply With Quote
Old 03-10-2010, 05:11 PM   #2
poohbear_nc
Feliz Fowlidad!
poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.
 
poohbear_nc's Avatar
 
Posts: 30,301
Karma: 52350143
Join Date: Feb 2009
Location: Durham, NC
Device: Every Kindle Ever Made & To Be Made + Kobo Aura + Nexus7.2!
Even though it is out of warranty call Customer Service - they can talk you through some diagnostic tests to see what is going on. I've also seen posts where they offer discounts on replacing out of warranty Kindles if there is a non-user caused problem (i.e. screen controller dies). Let us know!
poohbear_nc is offline   Reply With Quote
 
Advertisement
Old 03-10-2010, 09:31 PM   #3
rlparker
Ars longa
rlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankind
 
rlparker's Avatar
 
Posts: 1,180
Karma: 17404
Join Date: Sep 2008
Location: north carolina, usa
Device: Kindle K1, K3 wifi
Quote:
Originally Posted by curiositykt View Post
...This is how it looks now:

http://twitpic.com/17mn81

...


My condolences to you.

I don't know what I'd do if that happened to my Kindle! Um, actually, I'd replace it, but I'm not sure what with....
rlparker is offline   Reply With Quote
Old 03-10-2010, 10:44 PM   #4
curiositykt
Junior Member
curiositykt began at the beginning.
 
Posts: 2
Karma: 10
Join Date: Mar 2010
Device: Kindle 1
I called customer service and there wasn't anything they could do to fix the one I had, but since I was such a great customer they replaced it as if it were under warranty! With a kindle 1 and not a kindle 2! (at my request, I really much prefer the kindle 1, my dad has a kindle 2 and I just can't get used to it)

Thank you for suggesting I call, I would never have thought they could help!
curiositykt is offline   Reply With Quote
Old 03-10-2010, 11:45 PM   #5
Sydney's Mom
Wizard
Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.
 
Sydney's Mom's Avatar
 
Posts: 2,513
Karma: 5377203
Join Date: Dec 2008
Location: Chicago
Device: Kindle PW2, Fire HDX, and Samsung Tab S
Quote:
Originally Posted by curiositykt View Post
I called customer service and there wasn't anything they could do to fix the one I had, but since I was such a great customer they replaced it as if it were under warranty! With a kindle 1 and not a kindle 2! (at my request, I really much prefer the kindle 1, my dad has a kindle 2 and I just can't get used to it)

Thank you for suggesting I call, I would never have thought they could help!
Wow, what a great story!!!
Sydney's Mom is offline   Reply With Quote
Old 03-11-2010, 09:09 AM   #6
poohbear_nc
Feliz Fowlidad!
poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.poohbear_nc ought to be getting tired of karma fortunes by now.
 
poohbear_nc's Avatar
 
Posts: 30,301
Karma: 52350143
Join Date: Feb 2009
Location: Durham, NC
Device: Every Kindle Ever Made & To Be Made + Kobo Aura + Nexus7.2!
I'm SO glad you called - there have been many posts about Amazon CS really helping folk with Kindles that stop working b/c of internal failures (not been dropped) - either outright replacing them or offering a discount on a replacement. Splendid!
poohbear_nc is offline   Reply With Quote
Old 03-11-2010, 10:15 AM   #7
rlparker
Ars longa
rlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankindrlparker has exceeded all limitations known to mankind
 
rlparker's Avatar
 
Posts: 1,180
Karma: 17404
Join Date: Sep 2008
Location: north carolina, usa
Device: Kindle K1, K3 wifi
Quote:
Originally Posted by curiositykt View Post
I called customer service and there wasn't anything they could do to fix the one I had, but since I was such a great customer they replaced it as if it were under warranty! With a kindle 1 and not a kindle 2! (at my request, I really much prefer the kindle 1, my dad has a kindle 2 and I just can't get used to it)

Thank you for suggesting I call, I would never have thought they could help!
Wow, good for you!
rlparker is offline   Reply With Quote
Reply

Tags
display, frozen, kindle

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Cmdline send to kindle 3 not working odacct Calibre 3 10-02-2010 01:18 AM
Troubleshooting Help - Kindle DXG Suddely Stopped Working avinatbezeq Amazon Kindle 2 09-20-2010 05:39 PM
Amazon is working hard for the Kindle SameOldStory News 5 09-02-2010 03:41 PM
Kindle 2.0.2 -- URL function suddenly won't work zipzip Amazon Kindle 3 03-22-2009 08:38 AM
PRC Files suddenly have Invalid Kindle PID Boston Kindle Developer's Corner 23 10-21-2008 12:57 PM


All times are GMT -4. The time now is 11:59 PM.


MobileRead.com is a privately owned, operated and funded community.