Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book General > Deals, Freebies, and Resources (No Self-Promotion)

Notices

Reply
 
Thread Tools Search this Thread
Old 03-12-2010, 06:58 AM   #16
HansTWN
Wizard
HansTWN ought to be getting tired of karma fortunes by now.HansTWN ought to be getting tired of karma fortunes by now.HansTWN ought to be getting tired of karma fortunes by now.HansTWN ought to be getting tired of karma fortunes by now.HansTWN ought to be getting tired of karma fortunes by now.HansTWN ought to be getting tired of karma fortunes by now.HansTWN ought to be getting tired of karma fortunes by now.HansTWN ought to be getting tired of karma fortunes by now.HansTWN ought to be getting tired of karma fortunes by now.HansTWN ought to be getting tired of karma fortunes by now.HansTWN ought to be getting tired of karma fortunes by now.
 
Posts: 4,540
Karma: 264065402
Join Date: Jun 2009
Location: Taiwan
Device: HP Touchpad, Sony Duo 13, Lumia 920, Kobo Aura HD
I like to use them for their special offers. No problems until now. I am sure they are a reputable company.
HansTWN is offline   Reply With Quote
Old 03-12-2010, 09:54 PM   #17
Skydog
Wizard
Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.
 
Skydog's Avatar
 
Posts: 1,404
Karma: 1509736
Join Date: Mar 2009
Location: Circling Earth @ Mach .83
Device: Kindle PW2, Fire HDX 8.9, Nexus 7, 10, Kobo Mini, Aura HD, H20
The good news is that I finally received a response and they confirmed the blank book (duh). I haven't checked yet but they indicated they would initiate a refund.

Still, their response time needs improvement, IMHO.
Skydog is online now   Reply With Quote
 
Enthusiast
Old 03-15-2010, 12:44 PM   #18
JSWolf
Resident Curmudgeon
JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.
 
JSWolf's Avatar
 
Posts: 37,706
Karma: 18475502
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Sony Reader PRS-650, iPad, nook STR
I've just put in a ticket with Kobo. Turns out an eBook I bought from them that I was going to clean up to read next turned out to have no quotes or apostrophes. Granted, it was purchased in October 2009 sometime. So I'm hoping for getting this fixed instead of a refund. But if I do need a refund, I'll buy it elsewhere.
JSWolf is offline   Reply With Quote
Old 03-15-2010, 02:08 PM   #19
Skydog
Wizard
Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.
 
Skydog's Avatar
 
Posts: 1,404
Karma: 1509736
Join Date: Mar 2009
Location: Circling Earth @ Mach .83
Device: Kindle PW2, Fire HDX 8.9, Nexus 7, 10, Kobo Mini, Aura HD, H20
I would be very surprised if you were given a refund on a purchase of five months ago. Good luck.
Skydog is online now   Reply With Quote
Old 03-15-2010, 02:10 PM   #20
JSWolf
Resident Curmudgeon
JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.
 
JSWolf's Avatar
 
Posts: 37,706
Karma: 18475502
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Sony Reader PRS-650, iPad, nook STR
Quote:
Originally Posted by Skydog View Post
I would be very surprised if you were given a refund on a purchase of five months ago. Good luck.
I would like to think so. I'd expect that they do want to keep customers.
JSWolf is offline   Reply With Quote
Old 03-15-2010, 03:20 PM   #21
Nakor
Addict
Nakor ought to be getting tired of karma fortunes by now.Nakor ought to be getting tired of karma fortunes by now.Nakor ought to be getting tired of karma fortunes by now.Nakor ought to be getting tired of karma fortunes by now.Nakor ought to be getting tired of karma fortunes by now.Nakor ought to be getting tired of karma fortunes by now.Nakor ought to be getting tired of karma fortunes by now.Nakor ought to be getting tired of karma fortunes by now.Nakor ought to be getting tired of karma fortunes by now.Nakor ought to be getting tired of karma fortunes by now.Nakor ought to be getting tired of karma fortunes by now.
 
Nakor's Avatar
 
Posts: 214
Karma: 511602
Join Date: Feb 2010
Location: BC, Canada
Device: Aluratek Libre
Depends. If they can clearly tell that the document in question was incorrect, I would think they'd make the effort to replace it (both for future and present customers). But even if they don't, they can see that however old it may be it was incorrect from the start.
Nakor is offline   Reply With Quote
Old 03-15-2010, 07:27 PM   #22
Skydog
Wizard
Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.
 
Skydog's Avatar
 
Posts: 1,404
Karma: 1509736
Join Date: Mar 2009
Location: Circling Earth @ Mach .83
Device: Kindle PW2, Fire HDX 8.9, Nexus 7, 10, Kobo Mini, Aura HD, H20
Quote:
Originally Posted by JSWolf View Post
I would like to think so. I'd expect that they do want to keep customers.
Let us know the outcome.
Skydog is online now   Reply With Quote
Old 03-17-2010, 07:07 PM   #23
JSWolf
Resident Curmudgeon
JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.
 
JSWolf's Avatar
 
Posts: 37,706
Karma: 18475502
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Sony Reader PRS-650, iPad, nook STR
Quote:
Originally Posted by Skydog View Post
Let us know the outcome.
I got an email today saying they are refunding the purchase price and letting the publisher know. I replied that was ok and then got another email showing the refund. Now I just need to wait for a sale to purchase this eBook again as I bought it on sale.

The eBook is now no longer listed at Kobo. The question I have, are all the ePub copies out there also bad?
JSWolf is offline   Reply With Quote
Old 03-17-2010, 10:51 PM   #24
Skydog
Wizard
Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.
 
Skydog's Avatar
 
Posts: 1,404
Karma: 1509736
Join Date: Mar 2009
Location: Circling Earth @ Mach .83
Device: Kindle PW2, Fire HDX 8.9, Nexus 7, 10, Kobo Mini, Aura HD, H20
Well, that's good news. I received a notification of refund too but no indication as to when the book would be available. I'll go look and see if they pulled it - I would hope so since it is blank!

Update: Interesting - the title is still available for purchase but it is the same corrupted file! (just tried downloading it again)

Last edited by Skydog; 03-17-2010 at 11:01 PM.
Skydog is online now   Reply With Quote
Old 03-18-2010, 08:50 AM   #25
koland
Grand Sorcerer
koland ought to be getting tired of karma fortunes by now.koland ought to be getting tired of karma fortunes by now.koland ought to be getting tired of karma fortunes by now.koland ought to be getting tired of karma fortunes by now.koland ought to be getting tired of karma fortunes by now.koland ought to be getting tired of karma fortunes by now.koland ought to be getting tired of karma fortunes by now.koland ought to be getting tired of karma fortunes by now.koland ought to be getting tired of karma fortunes by now.koland ought to be getting tired of karma fortunes by now.koland ought to be getting tired of karma fortunes by now.
 
Posts: 7,833
Karma: 5931516
Join Date: Aug 2008
Location: TN, USA
Device: kindle(1/2/3/dx), nook, nookcolr, Sony, Kobo, epic, iphone, iPad, pc
You know, it might help if one of you guys mentioned the title of the book(s - since they are two different ones, from the messages I see). Hard to tell if "all epub copies" are blank, without knowing which book (unless you mean all epub copies of all books, which I doubt). Also, since there are two books with problems at Kobo, I suspect most here would appreciate a heads-up, so we don't go thru the same hassle.
koland is offline   Reply With Quote
Old 03-18-2010, 02:32 PM   #26
JSWolf
Resident Curmudgeon
JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.
 
JSWolf's Avatar
 
Posts: 37,706
Karma: 18475502
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Sony Reader PRS-650, iPad, nook STR
The book I put in the ticket about is The Third Option by Vince Flynn.
JSWolf is offline   Reply With Quote
Old 03-18-2010, 06:14 PM   #27
Skydog
Wizard
Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.
 
Skydog's Avatar
 
Posts: 1,404
Karma: 1509736
Join Date: Mar 2009
Location: Circling Earth @ Mach .83
Device: Kindle PW2, Fire HDX 8.9, Nexus 7, 10, Kobo Mini, Aura HD, H20
Quote:
Originally Posted by JSWolf View Post
The book I put in the ticket about is The Third Option by Vince Flynn.
Oh, no! Not a Vince Flynn book! All his books are great - are you reading them in order?
Skydog is online now   Reply With Quote
Old 03-18-2010, 06:35 PM   #28
Skydog
Wizard
Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.Skydog ought to be getting tired of karma fortunes by now.
 
Skydog's Avatar
 
Posts: 1,404
Karma: 1509736
Join Date: Mar 2009
Location: Circling Earth @ Mach .83
Device: Kindle PW2, Fire HDX 8.9, Nexus 7, 10, Kobo Mini, Aura HD, H20
Quote:
Originally Posted by koland View Post
You know, it might help if one of you guys mentioned the title of the book(s - since they are two different ones, from the messages I see). Hard to tell if "all epub copies" are blank, without knowing which book (unless you mean all epub copies of all books, which I doubt). Also, since there are two books with problems at Kobo, I suspect most here would appreciate a heads-up, so we don't go thru the same hassle.
Karen,

You are right and I was about to do so pending a response from Kobo. The more I deal with them, the less I am impressed. Following are the recent exchanges I have had thus far:

Re: The Coffee Trader by David Liss

Kobo's repsonse: (09 March)

Dear Patricia,

You're right - the ePub for this book seems to be blank. We apologize for this inconvenience. The publisher has sent us a corrupted file, and we will contact them to obtain the correct ePub file.

We will provide you with a refund for this book because you cannot read it on your eReading device. Your refund will be processed in the next few days.

We cannot provide you with an exact date when this book will be back on the site, as this depends entirely on the publisher, but we will do our best to expedite the process.


My response:

Dear Kobo,

As of this date (17Mar) I notice the above title/corrupted file is still available for purchase on your website. I suggest the title be removed to avoid others discovering the same problem after purchase.


Kobo's response:

Thank you for your input. We are taking it under advisement.


Taking it under advisement??!!! What the h---?!!! It should have been pulled immediately! I underlined a portion of their response above which implies it would be removed but that is certainly not the case.

Last edited by Skydog; 03-18-2010 at 06:38 PM.
Skydog is online now   Reply With Quote
Old 03-18-2010, 06:39 PM   #29
JSWolf
Resident Curmudgeon
JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.
 
JSWolf's Avatar
 
Posts: 37,706
Karma: 18475502
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Sony Reader PRS-650, iPad, nook STR
Quote:
Originally Posted by Skydog View Post
Oh, no! Not a Vince Flynn book! All his books are great - are you reading them in order?
Yep and this being the second one means I'm out of luck for now once I finish Transfer of Power. I'm waiting for another shop to have a sale so I can buy the eBook again at a discounted price. Sure, I can buy it now, but it would be more then I originally paid.
JSWolf is offline   Reply With Quote
Old 08-17-2011, 02:53 PM   #30
MichaelDeVore
Junior Member
MichaelDeVore began at the beginning.
 
Posts: 1
Karma: 10
Join Date: Aug 2011
Device: Kobo N416
I had the best customer service experience I have had in years. My Kobo quit working and was flashing on and off. I called, explained the problem and pretty much immediately was offered a new Kobo which would come by Fed Ex. I just had to return the old one by return shipping. The lady was professional, friendly, and in the United States. I was given all kinds of pertinent info and will be emailed directions in case I forgot anything. Best of all, they took my word that I had purchased this six months ago or had me on record. At any rate, I was never asked for proof of purchase and I felt trusted. Awesome!
MichaelDeVore is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Bad USB Cable and poor customer service with ASTAK Artificer161 Astak EZReader 11 10-11-2010 12:39 PM
Not happy with Kobo Customer Service tiniree General Discussions 13 09-21-2010 09:38 PM
Amazon Customer Service TallMomof2 Amazon Kindle 0 07-29-2010 10:53 AM
How is our customer service to you? Robertb Astak EZReader 63 10-01-2009 10:12 AM
Swingline Customer Service desertgrandma Lounge 13 06-02-2009 05:24 PM


All times are GMT -4. The time now is 04:38 PM.


MobileRead.com is a privately owned, operated and funded community.