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Old 02-05-2010, 06:16 PM   #1
barefoot14
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Fantastic Sony Support for PRS-300 problem...

Sony Reader software stopped working, wouldn't open. Finally called Sony and spent quite a bit of time with Alex from El Salvador who remotely guided me through resolving the problem. He was terrific, very friendly, helpful, can't speak highly enough about my experience. Seems some files got corrupted and we had to delete them to get the software to work again. He was very thorough, even had me connect my Reader, reset it, turn it on and off and download a free book to make sure everything was working properly...Alex made sure every t was crossed, for sure. I've heard negative things about Sony support, but I wanted to share my good experience.
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Old 03-04-2010, 03:58 AM   #2
yuye04
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Hi, I have same problem, I bought the product in Canada and live in Mexico, could you please comment what did you do on reader to fix it?
Thank you and Best Regards
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Old 03-04-2010, 04:35 AM   #3
banjobama
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Thanks for sharing this. I've heard stories from a few people that have had much better luck calling Sony than sending emails.
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Old 03-04-2010, 06:51 AM   #4
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Always nice to wake up and read something positive. Glad it all worked out!
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Old 03-04-2010, 08:04 AM   #5
barefoot14
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Quote:
Originally Posted by yuye04 View Post
Hi, I have same problem, I bought the product in Canada and live in Mexico, could you please comment what did you do on reader to fix it?
Thank you and Best Regards
At this point, I don't recall what corrupted file we removed. Best to call Sony and describe the problem. Good luck!
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