Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Sony Reader

Notices

Reply
 
Thread Tools Search this Thread
Old 02-02-2010, 01:42 PM   #1
ebook_wv
Member
ebook_wv doesn't litterebook_wv doesn't litter
 
Posts: 24
Karma: 188
Join Date: Feb 2010
Device: None
Sony PRS-500 going back to the service center after upgrade

As many of you have noticed, the Sony 500 has a much shorter battery life after the upgrade. I contacted the regular Sony tech support several times and did everything they suggested--soft reset, hard reset, etc. But nothing works. So I called the Laredo Service Center that did the upgrade and talked to a tech specialist. After verifying none of their solutions works, he agreed to email me a prepaid UPS label to send the reader back to the service center. I'll keep you posted.

Last edited by ebook_wv; 02-02-2010 at 08:27 PM.
ebook_wv is offline   Reply With Quote
Old 02-02-2010, 04:45 PM   #2
squeakywheel
Member
squeakywheel is on a distinguished road
 
squeakywheel's Avatar
 
Posts: 22
Karma: 68
Join Date: Nov 2009
Device: Kindle 3, PRS-500 (retired)
Quote:
Originally Posted by ebook_wv View Post
As many of you have noticed, the Sony 500 has a much shorter battery life after the upgrade. I contacted the regular Sony tech support several times and did everything they suggested--soft reset, hard reset, etc. But nothing works. So I called the Laredo Service Center that did the upgrade and talked to a tech specialist. After verifying none of their solutions works, he agreed to email me a prepaid UPS lable to send the reader back to the service center. I'll keep you posted.
Yikes! Please keep us posted. The last thing I want is to have to mail in my ebook again
squeakywheel is offline   Reply With Quote
Old 02-03-2010, 05:24 AM   #3
astra
The Introvert
astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.
 
astra's Avatar
 
Posts: 8,308
Karma: 1000077497
Join Date: Jan 2007
Location: United Kingdom
Device: Sony Reader PRS-650 & 505 & 500
Quote:
Originally Posted by ebook_wv View Post
As many of you have noticed, the Sony 500 has a much shorter battery life after the upgrade. I contacted the regular Sony tech support several times and did everything they suggested--soft reset, hard reset, etc. But nothing works. So I called the Laredo Service Center that did the upgrade and talked to a tech specialist. After verifying none of their solutions works, he agreed to email me a prepaid UPS label to send the reader back to the service center. I'll keep you posted.
Good luck and please keep us posted.
astra is offline   Reply With Quote
Old 02-03-2010, 01:47 PM   #4
Ervserver
Wizard
Ervserver ought to be getting tired of karma fortunes by now.Ervserver ought to be getting tired of karma fortunes by now.Ervserver ought to be getting tired of karma fortunes by now.Ervserver ought to be getting tired of karma fortunes by now.Ervserver ought to be getting tired of karma fortunes by now.Ervserver ought to be getting tired of karma fortunes by now.Ervserver ought to be getting tired of karma fortunes by now.Ervserver ought to be getting tired of karma fortunes by now.Ervserver ought to be getting tired of karma fortunes by now.Ervserver ought to be getting tired of karma fortunes by now.Ervserver ought to be getting tired of karma fortunes by now.
 
Ervserver's Avatar
 
Posts: 2,625
Karma: 1008294
Join Date: Dec 2007
Location: Iowa, USA
Device: Nook Simple Touch
would be cool if they could make these readers nuclear powered
Ervserver is offline   Reply With Quote
Old 02-03-2010, 04:54 PM   #5
ebook_wv
Member
ebook_wv doesn't litterebook_wv doesn't litter
 
Posts: 24
Karma: 188
Join Date: Feb 2010
Device: None
I'm not greedy--solar power will do

Got the Next Day Air UPS label yesterday. Will send it out tommorow.

Quote:
Originally Posted by Ervserver View Post
would be cool if they could make these readers nuclear powered
ebook_wv is offline   Reply With Quote
Old 02-09-2010, 01:39 PM   #6
ebook_wv
Member
ebook_wv doesn't litterebook_wv doesn't litter
 
Posts: 24
Karma: 188
Join Date: Feb 2010
Device: None
Repair Status Update: "The Sony product that you have inquired about is currently with a technician. The repair has not yet been completed. Repairs take approximately 10 working days to complete."
ebook_wv is offline   Reply With Quote
Old 02-20-2010, 12:53 PM   #7
ebook_wv
Member
ebook_wv doesn't litterebook_wv doesn't litter
 
Posts: 24
Karma: 188
Join Date: Feb 2010
Device: None
It has been two weeks since I sent my prs-500 to Sony. And yesterday the repair status was changed to "The Sony product that you have inquired about is currently being repaired. Please allow 5 additional business days for the repair to be completed."

Looks like the battery problem is not easy to fix:-(

Last edited by ebook_wv; 02-20-2010 at 03:24 PM.
ebook_wv is offline   Reply With Quote
Old 02-22-2010, 01:14 PM   #8
astra
The Introvert
astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.
 
astra's Avatar
 
Posts: 8,308
Karma: 1000077497
Join Date: Jan 2007
Location: United Kingdom
Device: Sony Reader PRS-650 & 505 & 500
Quote:
Originally Posted by ebook_wv View Post
It has been two weeks since I sent my prs-500 to Sony. And yesterday the repair status was changed to "The Sony product that you have inquired about is currently being repaired. Please allow 5 additional business days for the repair to be completed."

Looks like the battery problem is not easy to fix:-(
They have to find a bug that causes cpu to stay on when it should be in a sleep mode. It is not an easy mechanical repair.
astra is offline   Reply With Quote
Old 02-22-2010, 04:32 PM   #9
Snassek
Connoisseur
Snassek is on a distinguished road
 
Posts: 58
Karma: 61
Join Date: Dec 2006
Location: Covington, KY US
Device: Sony eReader
It would be great if they find a simple firmware fix for this.
Snassek is offline   Reply With Quote
Old 02-24-2010, 03:36 PM   #10
ebook_wv
Member
ebook_wv doesn't litterebook_wv doesn't litter
 
Posts: 24
Karma: 188
Join Date: Feb 2010
Device: None
Just called Sony and was told the battery problem had been fixed with a firmware upgrade and I'll get my reader back soon.

For those of you who had your prs500 upgraded, can you kindly post the firmware version # here so that I can compare after I get the reader back? Thanks!
ebook_wv is offline   Reply With Quote
Old 02-24-2010, 06:11 PM   #11
johnmcelfresh
Junior Member
johnmcelfresh has learned how to buy an e-book online
 
Posts: 5
Karma: 92
Join Date: Aug 2007
Device: Sony PRS500
Mine shows 2.0.00.09180

No new downloadable firmware on the site yet - would be curious whether this will be available to all who have upgraded...

John
johnmcelfresh is offline   Reply With Quote
Old 02-24-2010, 07:30 PM   #12
junkml
Addict
junkml ought to be getting tired of karma fortunes by now.junkml ought to be getting tired of karma fortunes by now.junkml ought to be getting tired of karma fortunes by now.junkml ought to be getting tired of karma fortunes by now.junkml ought to be getting tired of karma fortunes by now.junkml ought to be getting tired of karma fortunes by now.junkml ought to be getting tired of karma fortunes by now.junkml ought to be getting tired of karma fortunes by now.junkml ought to be getting tired of karma fortunes by now.junkml ought to be getting tired of karma fortunes by now.junkml ought to be getting tired of karma fortunes by now.
 
junkml's Avatar
 
Posts: 277
Karma: 1004969
Join Date: Mar 2007
Device: Sony Reader
Hopefully they can push the firmware upgrade to fix the battery. I'm going to be kind of unhappy if I have to send in our readers again so they can fix them.
junkml is offline   Reply With Quote
Old 02-24-2010, 08:59 PM   #13
JoeH
Member
JoeH began at the beginning.
 
JoeH's Avatar
 
Posts: 18
Karma: 10
Join Date: May 2007
Location: Colesville, MD USA
Device: Sony Portable Reader PRS-500 and PRS-600
Mine is 2.0.00.09180 also.

Very much interested in your results. My upgraded PRS500 worked great, except the battery discharges itself after a full charge in little more than a week when not used at all. A change in battery made no improvement.

No regrets in going for the upgrade, but it would be nice not to have to constantly recharge the thing. Or at least to know why the drain is occuring.
JoeH is offline   Reply With Quote
Old 02-24-2010, 10:59 PM   #14
BobVA
Addict
BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.
 
Posts: 221
Karma: 1500
Join Date: Oct 2006
Device: PRS950, T1, T2, iPad, Nook
Can't wait to hear what firmware version you find on your Reader after it is returned!

Cheers,
Bob
BobVA is offline   Reply With Quote
Old 02-27-2010, 04:43 PM   #15
jconway1968
Junior Member
jconway1968 began at the beginning.
 
Posts: 7
Karma: 10
Join Date: Jan 2010
Device: Sony PRS-500, PRS-300
I have 2 500's both are:

2.0.00.09180
jconway1968 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
I just got my upgraded PRS-500 back from Sony rwsimon Sony Reader 72 12-20-2009 01:40 PM
Round 4: Calling Sony Style re: PRS-500 Firmware upgrade AprilHare Sony Reader 12 12-19-2009 11:40 PM
Final Round 3: Calling Sony Style re: PRS-500 Firmware upgrade AprilHare Sony Reader 10 12-09-2009 11:02 PM
Round 2: Calling Sony Style re: PRS-500 Firmware upgrade AprilHare Sony Reader 3 12-09-2009 11:01 PM
Praise for Sony Service Center kren Sony Reader 18 05-23-2008 03:58 AM


All times are GMT -4. The time now is 04:15 PM.


MobileRead.com is a privately owned, operated and funded community.