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Old 01-25-2010, 04:09 PM   #1
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Fictionwise updates

Is it just me or is Fictionwise getting slower updating its new releases on a Monday? This used to happen on or around 10am EST.

Last week I noted that the top listed book was a horror book by Dean Koontz.

Lo and behold, it's 4pm EST on Monday and still no updates.
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Old 01-25-2010, 04:10 PM   #2
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Same for me, I don't know. Perhaps they won't make the update till tomorrow
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Old 01-25-2010, 04:23 PM   #3
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Plus, I've noticed that a number of older titles are no longer available. I've been having to purchase older ebook titles elsewhere.
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Old 01-25-2010, 05:06 PM   #4
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It's such a shame as Fictionwise used to be my ebook store of choice. They were cheap, had a great selection, picked up on new releases really quickly and regularly updated their website.

Now I'm much more likely to go with BoB (who seem to be undercutting everyone by $0.01 - those pennies add up!) or Amazon.

I'd hesitate to suggest that Barnes and Noble are running them into the ground to kill the competition and buy up their back-catalogue of licenses but...
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Old 01-25-2010, 05:13 PM   #5
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It's never really made sense for a company starting up in a new line of business to buy up the competition so they can close them down-but it happens.

(It doesn't make sense because if the 'new' company is just starting up their business line, as B&N was with eBooks, it would cost the same & provide more profits to buy up the competition & *rebrand* them. Which it doesn't appear that B&N is doing-so I'm not sure what they're doing, and wonder if even they know?)
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Old 01-25-2010, 05:19 PM   #6
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Quote:
Originally Posted by calvin-c View Post
It's never really made sense for a company starting up in a new line of business to buy up the competition so they can close them down-but it happens.

(It doesn't make sense because if the 'new' company is just starting up their business line, as B&N was with eBooks, it would cost the same & provide more profits to buy up the competition & *rebrand* them. Which it doesn't appear that B&N is doing-so I'm not sure what they're doing, and wonder if even they know?)
True. Interestingly I can't find the section on the "New Books" page which says when they're update the list. I'm sure it used to say 10am EST on Monday. Now it just states when the rebates and rapid rebates expire.
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Old 01-25-2010, 05:48 PM   #7
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I'd hesitate to suggest that Barnes and Noble are running them into the ground to kill the competition and buy up their back-catalogue of licenses but...
...it does rather smell that way? It's a pity, too - in a few short months it's gone from one of my favourite stores to the back of the pack, especially since I used up the last of my Micropay balance.
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Old 01-25-2010, 08:13 PM   #8
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Quote:
Originally Posted by Grumpyreader View Post
Is it just me or is Fictionwise getting slower updating its new releases on a Monday? This used to happen on or around 10am EST.

Last week I noted that the top listed book was a horror book by Dean Koontz.

Lo and behold, it's 4pm EST on Monday and still no updates.
Slower with everything. I lodged a support ticket a week ago and received a "...endeavor to respond within one business day blah, blah..." auto-response but am yet to receive an actual answer to my query. If this is indication of their customer service, I'm not sure I'll be a customer for much longer.

It was my first purchase with Fictionwise. While they were happy to take my money, I was prohibited from downloading my book due to geographical restrictions. Arghh!
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Old 01-25-2010, 08:59 PM   #9
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Yeah, their Customer Service seems to be getting worse and worse. I'm waiting for a reply from them for a problem I reported last Tuesday night. Must be taking lessons from their parent company, Barnes & Noble.

Update: They finally fixed the problem I reported, 8 business days after I reported it.

Last edited by bgalbrecht; 01-31-2010 at 10:37 AM. Reason: update
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Old 01-25-2010, 11:11 PM   #10
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I wonder how eReader.com is doing? I haven't done much shopping lately,
there is so much that I got right after getting my Jetbook Lite. Well, they
don't spoil, so I guess I could get a few more. It might be a good idea if B&N
is engaged in sabotage, of their own subsidiaries.

Luck;
Ken
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Old 01-26-2010, 02:22 AM   #11
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Hurrah, they've finally updated.
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Old 01-26-2010, 12:42 PM   #12
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It was my first purchase with Fictionwise. While they were happy to take my money, I was prohibited from downloading my book due to geographical restrictions. Arghh!
If you get the extra credit card on the bookshelf just use www.hidemyass.com to download the book. After downloading the book once, the extra check will be gone.
You only get the extra check with very few books. Usually you can just download the books.
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Old 01-26-2010, 02:04 PM   #13
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If you get the extra credit card on the bookshelf just use www.hidemyass.com to download the book. After downloading the book once, the extra check will be gone.
You only get the extra check with very few books. Usually you can just download the books.
Thanks, geertm. They've refunded the money today (hooray), but I'll definitely have a look at www.hidemyass.com. Thanks again.
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Old 01-26-2010, 08:38 PM   #14
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slow

Yes I agree they have gotten slower at updating their site on mondays.

I also feel like they are not giving as many micropay rebates as they used to. Which is a bummer IMO.

I also am noticing more books that I can't get through them that I can get at BoB or another website.

Hopefully they will get this resolved! I would prefer to buy most of my books through one website if possible, just for ease of maintaining my library.

Amy
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Old 01-27-2010, 03:38 PM   #15
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One of the things I've always liked about Fictionwise (aside from the micropay and micropay rebates--although I won't put an extra 5 on a purchase anymore since micropay doesn't get rebates) is the availability of odd, old books and of short stories--there are lots of short stories I'd like to read but either can't find the anthology or don't want the other stories in the anthology. Hopefully B&N won't 'improve' the site by removing the 'books no one's interested in'... If they'd only improve how to *find* the books--the categories are a joke, and there's no way to...say...look for historical romance, or alternate history, or a whodunit mystery instead of a thriller.
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