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Old 01-26-2010, 10:37 PM   #1
Lardlass
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Is Diesel books still operating?

Does anyone know if Diesel books is still operating? The site still takes payments but no confirmation emails are sent.
I paid for a gift voucher on Saturday. The site says immediate delivery. It's now Wednesday. I tried calling Diesel and only got a fax tone (BTW, there is no number on the website - should have been a warning - the number I used was on the 'Council of Better Business Bureaus' website.
Does anyone know what the story is here?
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Old 01-27-2010, 05:44 AM   #2
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Originally Posted by Lardlass View Post
Does anyone know if Diesel books is still operating? The site still takes payments but no confirmation emails are sent.
I paid for a gift voucher on Saturday. The site says immediate delivery. It's now Wednesday. I tried calling Diesel and only got a fax tone (BTW, there is no number on the website - should have been a warning - the number I used was on the 'Council of Better Business Bureaus' website.
Does anyone know what the story is here?
The website clains to be experiencing technical difficulties at the moment. Could mean anything or nothing
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Old 01-27-2010, 07:13 AM   #3
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The website clains to be experiencing technical difficulties at the moment. Could mean anything or nothing
Back now
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Old 01-27-2010, 09:24 AM   #4
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Does anyone know if Diesel books is still operating? The site still takes payments but no confirmation emails are sent.
You've gotten further with them than I have - last time I attempted to buy something from them they weren't even accepting purchases. Not responding to multiple emails is a given.
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Old 01-29-2010, 05:06 PM   #5
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Hi Scott, here are my ticket IDs - thanks!

Ticket # 44123-1229011626
Ticket # 44124-7029011756
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Old 01-29-2010, 10:13 PM   #6
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We are very much in business - to the tune that increased traffic required we upgrade our servers. Unfortunately, it didn't go as smoothly as we'd liked. Everything is cleared now - actually you should notice a little more pep when browsing.

Really sorry about the this. The ticket ids are a big help. I'll make sure this is addressed immediately.

Scott
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Old 01-30-2010, 09:04 PM   #7
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Hi Scott,

Thanks so much! I have my voucher number now!

I appreciate you getting back to me.

Cheers,

L.
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