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Old 01-24-2010, 02:47 PM   #1
ziegl027
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So, should I ask for a replacement?

I've got the screen fade thing. Visiting the in-laws in bright (but cool) Phoenix, sitting on the patio, areas of the screen look like they were printed with an elderly toner cartridge (or a dry tape in a typewriter, for those who remember back THAT far!). Not a problem if I tilted the screen during the refresh so it was shaded while rendering the next page. Honestly the gesture was a bit like turning a page in a pBook, so not a deal-killer by any stretch.

But do the screens with the light-fade problem tend to get worse with time? Do they have other problems, or just the screen fade? Anyone have a screen with this problem that they've just decided to live with?

If I decide to exchange it, would I be better off getting a new unit shipped from Sony or just swapping it at Best Buy. i.e. if I get it from Sony will they know the next unit is from a "good" run of screens, whereas the Best Buy's stock is likely to be from the same batch?
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Old 01-24-2010, 02:52 PM   #2
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If you want, you can. My 505 has the fade issue, but it isn't that bad (there are varying degrees) and it hasn't gotten worse. I usually just angle it so that shadow covers it. I even took it to the Bahamas with me and didn't have much of a problem working around it. It just wasn't worth the hassle returning it.
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Old 01-24-2010, 08:50 PM   #3
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I don't think your unit should have gotten worse within the few months it's been available. (I don't when you bought it.)

It may be a defective unit.


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Old 01-24-2010, 09:05 PM   #4
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Is there a way to test this inside? There isn't a lot of sun here at this time of year, and when there is, its not very strong.

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Old 01-24-2010, 09:21 PM   #5
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Quote:
Originally Posted by Dr. Drib View Post
I don't think your unit should have gotten worse within the few months it's been available. (I don't when you bought it.)

It may be a defective unit.


Don
It's brand new, just had it a week today, and today was the first time I've tried to use it under such bright conditions. From reading some other threads it seems like there was a bad batch of screens produced at some point?

Since others do not have this problem, my assumption is that it is a defect. Question is, is it enough of a defect to go about the hassle of returning it?
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Old 01-24-2010, 09:39 PM   #6
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Don't worry many other users have confirmed the fading effect when reading under intense sunlight and it's due to the way the e-ink technology works.
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Old 01-24-2010, 09:53 PM   #7
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If it was mine I would find someone else with the same unit and see how his reacted under the same conditions. If yours is similar accept it as a characteristic of the device. I do know mine works a heck of a lot better under those conditions than my far more expensive laptop does.

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Old 01-25-2010, 11:36 AM   #8
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I do know mine works a heck of a lot better under those conditions than my far more expensive laptop does.

Robert
Absolutely. My laptop would've been hopeless out there. There are times in my indoor, tree-shaded office in Minnesota that I can't read the screen of the laptop.

I'm leaning toward just dealing with it, but I know some have reported this as an apparent defect and I don't like companies "getting away with" selling things with known defects.
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Old 01-25-2010, 11:40 AM   #9
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If you're within the time frame for a replacement, I say go for it.
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