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Old 01-23-2010, 11:13 AM   #1
tonyfordham
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Device: SonyPRS -600
Problems with Sony PRS-600

Hi All

I am new on here.
I have a Sony PR-600 and it will not allow me to upload purchased books onto my reader. I first get the message to authorize the Readed which I do and then when I try to transfer the new book to the reader it displays a message "Failed to authorize this computer to the bookstore (-470)
I was able to download bought ebooks when I got the Reader but not now. Can anybody tell me how I can get my reader back to factory condition and also remove Adobe Digital Editions. I think I also need to de-authorize both Adobe and The Sony Reader.
Can anybody help

Regards
Tony
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Old 01-23-2010, 11:43 AM   #2
rmm200
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Location: Bend, OR
Device: Sony PRS-600
Sounds like you have no problem with the PRS-600 - it is your PC that is not authorized. Leave the PRS-600 unattached until the store is happy with your PC.

As far as I know, Adobe ADE is absolutely required on your PC; it manages your DRM and even the Sony software uses it under the covers.

I would not put your PRS-600 back to the factory condition unless you have a good reason to; you will lose one of your six device activations.

Go to the Settings page on the PRS-600 and touch About. If your device is authorized it will say so at the end of the first paragraph. Mine says This device is authorized for Adobe DRM protected content.

With a little luck one of the members from Adobe can give you better advice than I have, but I hope this helps.

Robert
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