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Old 12-07-2009, 06:55 PM   #1
holterzoff
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unerklärliches Verhalten von justread.de

Hi,
habe nach einem bebook, auch ein cover und ein aquapaq bei justread.de bestellt. Es wurde auch schnell geliefert, aber das bebook cover gefiel mir nicht und ich schickte es sofort originalverpackt zurück. Anscheinend mag man Rücksendungen bei justread.de nicht, denn weder wurde mir mein Geld erstattet, noch wurde auf eine meiner 4 emails in den letzten 10 Tagen geantwortet.
Habt Ihr auch so schlechte Erfahrungen bei justread.de gemacht?
Ich würde dort nicht mehr einkaufen.
Als nächstes gibt es sowieso eine MM, vielleicht habe ich ja hier Glück
Ansonsten wird es bei my-ebook-reader.de gekauft.
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Old 12-07-2009, 08:16 PM   #2
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Da die Firma in Bonn sitzt und du über "Kontakt" auch die Telefonnummer erhältst, würde ich einfach dort anrufen und mal höflich nachfragen.

Die Seite war am Wochenende auch mal eine Weile offline. Es kann gut sein, dass der Mailserver ein paar Mails "gefressen" hat. Damit hatten wir über Jahre selbst immer wieder mal zu kämpfen, weil unser früherer Hoster schlicht nicht zuverlässig arbeitete. Und die Absender haben nicht mal eine Fehlermeldung erhalten ...

Ich habe mein Gen3 Oktober letzten Jahres dort gekauft. Support war gut, Versand schnell + unkompliziert. Ich wollte allerdings auch nichts zurückschicken, kann dazu also nicht sagen.
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Old 12-08-2009, 07:09 AM   #3
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Ich habe mein Gen3 Oktober letzten Jahres dort gekauft. Support war gut, Versand schnell + unkompliziert. Ich wollte allerdings auch nichts zurückschicken, kann dazu also nicht sagen.
Ging mir genauso. Nach der Lieferung hatte ich keinen Kontakt mehr.
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Old 12-08-2009, 07:13 AM   #4
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Holterzoff, duplicates, also doppelte Posts zum gleichen Thema, werden hier bei MR überhaupt nicht gern gesehen! Ich belasse es diesmal bei einer Verwarnung, nächstes Mal musst Du aber die Konsequenzen tragen!
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Old 12-08-2009, 07:15 AM   #5
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Da die Firma in Bonn sitzt und du über "Kontakt" auch die Telefonnummer erhältst, würde ich einfach dort anrufen und mal höflich nachfragen.
Einmal das oder schick Deinem Mit-MR-User "tribble" eine persönliche Nachricht über dieses Forum. tribble betreibt nämlich justread. Sprich ihn doch auch so mal an. Kann ja wirklich ein technisches Problem gewesen sein.

Last edited by beachwanderer; 12-08-2009 at 07:17 AM.
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Old 12-08-2009, 08:09 AM   #6
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Stimmt, er ist hier ja auch Mitglied. Habe aber auch hier schon länger nichts mehr von ihm gelesen.
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Old 12-08-2009, 11:47 AM   #7
holterzoff
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Entschuldigung, habe ich nicht bedacht oder gewusst, musste mir mal Luft machen.
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Old 12-08-2009, 02:56 PM   #8
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Nein, ist doch okay. Eine Antwort steht ja schließlich aus. Vielleicht liest er gerade mit und meldet sich dann schon mal hier.
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Old 12-08-2009, 03:16 PM   #9
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Nein, ist doch okay. Eine Antwort steht ja schließlich aus. Vielleicht liest er gerade mit und meldet sich dann schon mal hier.
Ich glaub, holterzoff hat sich wegen dem "duplicate" entschuldigt, Thom! Er hatte auch im Englischen Forum gepostet mit gleichem Inhalt! Daher auch meine Warnung!
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Old 01-11-2010, 02:50 PM   #10
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Mit justread sieht es irgendwie nicht mehr so gut aus...

In den letzten Monaten gab es immer wieder Beschwerden und die Downzeiten des Shops sind nicht mehr normal...
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Old 01-11-2010, 04:32 PM   #11
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Mit justread sieht es irgendwie nicht mehr so gut aus...

In den letzten Monaten gab es immer wieder Beschwerden und die Downzeiten des Shops sind nicht mehr normal...
Oh nein, das sieht tatsächlich übel aus. Tribble, wo steckst du denn??? Ich hab mein Cybook damals bei justread gekauft. Die Jungs da waren vor einem guten Jahr top bzgl. Service. Wirklich schade, dass es sich so entwickelt hat.
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Old 01-11-2010, 06:37 PM   #12
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Oha, das ist ja wirklich übel!

Ich habe mein Gen3 auch im Oktober 2008 bei justread gekauft. Netter Service, schnelle Lieferung. Damals hatte ich mir noch gedacht, wie er mit dem Online-Shop wohl überleben will. Aber ich dachte, das hätte mit dem anziehenden Interesse an Readern ein gutes Jahr für ihn werden können.
Andererseits - wer seinen Sony bei Libri oder Thalia kauft (und dort überhaupt auch zum allerersten Mal einen gesehen hat), denkt im Leben nicht daran, einen Shop wie justread überhaupt zu suchen.

Schade. Ehrlich. 2009 hat einige der alten Rezpte über den Haufen geworfen, die ein paar Jahre lang gut funktioniert haben. Ich stelle meinen Verlag die letzten Wochen auch immer wieder auf die Prüfwaage und suche noch nach einem überzeugenden Konzept, das mich durch 2011+ bringt.
Das von 2003 funktioniert nämlich nicht mehr.

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Old 01-13-2010, 03:55 AM   #13
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Heute ist die Seite wieder da ..
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Old 01-13-2010, 05:22 AM   #14
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Heute ist die Seite wieder da ..
Schon komisch, oder? Vielleicht sollten wir doch mal bei justread anfragen, was denn da los ist...
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Old 01-13-2010, 05:51 AM   #15
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Bei den Lesegeräten steht noch der Hinweis auf die Betriebsferien bis zum 5. Januar, tja.
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