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Old 01-30-2007, 03:07 AM   #1
eppythacher
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Connect Reader Crashing- won't start

I just bought my reader today and the Connect software worked fine with moving books onto my reader- until i tried to import a folder with 1GB of books. My connect software crashed and when i uninstall the program, restart the computer, and reinstall the program the program does not start up, but crashes. I'm using xp sp2, all updates. I even ran a system restore point from yesterday from before the connect program was installed and it still does not work. My reader is not plugged into the computer. After uninstalling i even tried:

4) Right-click on “C:\Documents and Settings\All Users\Application Data\kinoma” and select “delete”

5) Right-click on “C:\Documents and Settings\All Users\Application Data\Marlin” and select “delete”

6) Right-click on "C:\Documents and Settings\Personal User Profile [i.e., your user name for Windows, e.g., jsmith]\Local Settings\Application Data\kinoma" and select “delete”

But this did not work.

This is the error message in the App log: Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/29/2007
Time: 10:00:43 PM
User: N/A
Description:
Faulting application connect reader.exe, version 1.0.0.0, faulting module xdball.dll, version 0.0.0.0, fault address 0x000060e4.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 63 6f 6e ure con
0018: 6e 65 63 74 20 72 65 61 nect rea
0020: 64 65 72 2e 65 78 65 20 der.exe
0028: 31 2e 30 2e 30 2e 30 20 1.0.0.0
0030: 69 6e 20 78 64 62 61 6c in xdbal
0038: 6c 2e 64 6c 6c 20 30 2e l.dll 0.
0040: 30 2e 30 2e 30 20 61 74 0.0.0 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 30 36 30 65 34 000060e4
0058: 0d 0a ..

Any help would be great. I'm going to call sony tomorrow.
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Old 01-30-2007, 03:08 AM   #2
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By the way i didn't have this folder:

5) Right-click on “C:\Documents and Settings\All Users\Application Data\Marlin” and select “delete”

I have not yet registered my reader.
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Old 01-30-2007, 04:03 AM   #3
Alexander Turcic
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Just a guess, but it seems the error occurs in xdbAll.dll, which, from just looking at it, seems to be responsible for the database file. Perhaps your database is corrupted?

Try to delete "C:\Documents and Settings\<user>\Local Settings\Application Data\Sony Corporation\CONNECT Reader".
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Old 01-30-2007, 04:22 AM   #4
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Thank God that worked!!! thank you very much and if you need any ebooks give me a email, thanks again this is a great time saver.
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Old 08-01-2007, 03:10 PM   #5
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Quote:
Originally Posted by Alexander Turcic View Post
Just a guess, but it seems the error occurs in xdbAll.dll, which, from just looking at it, seems to be responsible for the database file. Perhaps your database is corrupted?

Try to delete "C:\Documents and Settings\<user>\Local Settings\Application Data\Sony Corporation\CONNECT Reader".
I just had the problem listed in this thread. I did a search, came across this thread, and found the solution above from Alexander. And it worked! You rule!! Thank you!!
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Old 01-14-2010, 09:58 PM   #6
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I have the same problem that the reader will not start and there is the circle with the line displayed on the reader all of the time.

I have tried to remove the old reader program and install new but, I cannot remove the program because it says it is being used or the file location is not valid. When I try to delete Kinoma or CONNECT Reader it says the program is in use and cannot be removed. I am stuck on this one little thing before I can proceed and remove the stuff I need to, re-install the reader software and get moving again.

Any help would be greatly appreciated!
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