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Old 04-06-2010, 09:34 AM   #1
twister
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Kindle 2 dead

So I was reading this morning and my Kindle 2 froze. I tried pushing some buttons and nothing happened. I held the power switch until it turned off and then tried turning it back on. No go...nothing. Battery was about 2/3 full. I plugged in and it still did not turn on...

I have not dropped it and I take very good care of it.

Any ideas? Is there a way to do a reset?
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Old 04-06-2010, 09:52 AM   #2
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Try sliding and holding the reset button for 15 seconds or until your Kindle turns on. If it doesn't contact Amazon CS, they're usually extremely helpful.
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Old 04-06-2010, 09:59 AM   #3
twister
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Thanks for reply. I have tried sliding power switch for 15 seconds and 30 seconds and nothing happens.

I have noticed light is green when I plugged it in. Usually it is green only when it is fully charged. I have not charged it for several days so I know it was not fully charged...
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Old 04-06-2010, 10:05 AM   #4
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I had this problem on my first DX. Neither me nor Amazon CS could find a way to bring it back to life again. They shipped me a replacement instead.
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Old 04-06-2010, 10:32 AM   #5
twister
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I called support and when I went to phone to discuss at home page. I don't know what happened but it is working now...

The last thing I tried was unplugging and holding power switch over for 15 seconds.

Thanks for help!
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Old 04-06-2010, 10:49 AM   #6
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The reset - esp. if you turn it fully off - takes time. It looks like nothing is happening, or that it's still dead, so you tend to push the switch again. Patience is needed for resets - even though you are panicking.
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Old 04-06-2010, 12:12 PM   #7
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Hard reset is your friend
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Old 04-06-2010, 04:50 PM   #8
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Happy to hear it's working again. They are a little temperamental.
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Old 04-06-2010, 08:35 PM   #9
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Hey, glad that your K2 is working again!
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Old 04-07-2010, 01:58 AM   #10
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A similar thing happened to me with my DX. I think Amazon staff are pretty aware of how temperamental these things can be so always suggest hard resets before sending in for repairs!
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Old 04-07-2010, 03:57 AM   #11
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Same thing kept happening to my K2 in the first month. When the hard reset wouldn't help I put it into the fridge for 10 minutes. Not knowing what caused the problem or why it went away was just as annoying as the problem itself.
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