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Old 01-04-2010, 09:30 AM   #1
oldgearhead
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Calibre 0.6.31 to Kindle2 __ Error Connecting....

Hello all,
I'm new on this forum, and I need help.

First a little background. I use my PC (WinXP) with different USB devices
three to five times a week with no problems. Then I installed Calibre as tool
to use with my brand-new (Christmas present) Kindle2. Here is what is happening:

1) I installed Calibre on my PC and I loaded a couple of PDF files and downloaded, through Calibre, a Newsweek summary.

2) Next I converted the files to MOBI.

3) I connected the Kindle to my USB port the 'connection graphic' is displayed on the Kindle and the device graphic is displayed in Calibre
showing 1.4GB available.

4) When I 'click' on Calibre's device icon, all of my Kindle content is
displayed, as it should, WinFileExplorer sees Kindle, and the Kindle shows
up on the taskbar. All is perfect.

5) I then I open the 'Library' in Calibre, select a book, and 'click' the
'Send to Device' icon. Here is what happens:
A) The Kindle's connection graphic drops and the 'Home' page is displayed.

B) The Calibre 'Jobs' wheel starts turning, and sometimes after several
minutes 'Error Connecting to Device' is displayed in Calibre.

C) The icon is still in the Windows taskbar but when summoned it no
longer shows the device, and Kindle is missing from WinFileExplorer.

D) The Calibre 'Jobs' wheel keeps turning and nothing is happening.

E) I kill Calibre with WinTaskmanager, because Calibre complains with
"Cannot Kill Jobs that Communicate with the Device".

F) Win XP crashes and requires a hard re-boot to recover.

Its as if the Calibre 'de-mount switch' and the 'Send to Device switch' are being activated at the same time.


Do you think I have a bad, new cable, even though one direction works fine?
Isn't MOBI the correct format for Kindle?
Will the latest version (0.6.32) of Calibre help?

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Old 01-04-2010, 10:44 AM   #2
kovidgoyal
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Goto preferences->advanced in calibre and click the device detection debug button. That may give us more information about what's wrong.
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Old 01-04-2010, 11:01 AM   #3
oldgearhead
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Device: Kindle2
Debug device connection

The first time I tried the debug, the Kindle2's connection icon kept flashing
on and off alternating with the 'Home' screen. The second time, the Kindle2 icon stayed on. This is the information returned:
Version: 0.6.31
USB devices on system:
[u'usb\\root_hub&vid8086&pid24de&rev0002',
u'usb\\root_hub&vid8086&pid24d4&rev0002',
u'usb\\root_hub&vid8086&pid24d2&rev0002',
u'usb\\root_hub&vid8086&pid24d7&rev0002',
u'usb\\root_hub20&vid8086&pid24dd&rev0002',
u'usb\\vid_046d&pid_c03e&rev_2000',
u'usb\\vid_04b8&pid_0005&rev_0100',
u'usb\\vid_1949&pid_0002&rev_0100']
Drives detected:
(ID, Partitions, Drive letter)
('IDE\\DISKWDC_WD3200JB-00KFA0_____________________08.05J08\\5&19C78F14&0& 0.1.0', 1, u'E:\\')
('IDE\\DISKWDC_WD5000AAKB-00YSA0___________________12.01C02\\5&19C78F14&0&0. 0.0', 0, u'C:\\')
('USBSTOR\\DISK&VEN_KINDLE&PROD_INTERNAL_STORAGE&R EV_0100\\B003B0A29477289D&0', 2, u'F:\\')
Looking for HANLINV3
Looking for HANLINV5
Looking for BLACKBERRY
Looking for CYBOOKG3
Looking for ILIAD
Looking for IREXDR1000
Looking for JETBOOK
Looking for KINDLE
Looking for KINDLE2
u'usb\\vid_1949&pid_0002&rev_0100'
Looking for KINDLE_DX
Looking for NOOK
Looking for PRS505
Looking for PRS700
Looking for PRS500
Looking for ANDROID
Looking for N770
Looking for N810
Looking for CYBOOK_OPUS
Looking for COOL_ER
Looking for ESLICK
Looking for NUUT2
Looking for IRIVER_STORY
Looking for POCKETBOOK360
Looking for GER2
Looking for ITALICA
Looking for SHINEBOOK
Looking for ECLICTO
Looking for BOOX
Looking for EB600
Device possibly connected: Kindle 2 Device Interface
Trying to open device... OK
Main memory: u'F:\\'
Total space: (1599041536, 0, 0)

Thrid try from other USB port:
Device possibly connected: Kindle 2 Device Interface
Trying to open Version: 0.6.31
USB devices on system:
[u'usb\\root_hub&vid8086&pid24de&rev0002',
u'usb\\root_hub&vid8086&pid24d4&rev0002',
u'usb\\root_hub&vid8086&pid24d2&rev0002',
u'usb\\root_hub&vid8086&pid24d7&rev0002',
u'usb\\root_hub20&vid8086&pid24dd&rev0002',
u'usb\\vid_046d&pid_c03e&rev_2000',
u'usb\\vid_04b8&pid_0005&rev_0100',
u'usb\\vid_1949&pid_0002&rev_0100']
Drives detected:
(ID, Partitions, Drive letter)
('IDE\\DISKWDC_WD3200JB-00KFA0_____________________08.05J08\\5&19C78F14&0& 0.1.0', 1, u'E:\\')
('IDE\\DISKWDC_WD5000AAKB-00YSA0___________________12.01C02\\5&19C78F14&0&0. 0.0', 0, u'C:\\')
('USBSTOR\\DISK&VEN_KINDLE&PROD_INTERNAL_STORAGE&R EV_0100\\B003B0A29477289D&0', 2, u'F:\\')
Looking for HANLINV3
Looking for HANLINV5
Looking for BLACKBERRY
Looking for CYBOOKG3
Looking for ILIAD
Looking for IREXDR1000
Looking for JETBOOK
Looking for KINDLE
Looking for KINDLE2
u'usb\\vid_1949&pid_0002&rev_0100'
Looking for KINDLE_DX
Looking for NOOK
Looking for PRS505
Looking for PRS700
Looking for PRS500
Looking for ANDROID
Looking for N770
Looking for N810
Looking for CYBOOK_OPUS
Looking for COOL_ER
Looking for ESLICK
Looking for NUUT2
Looking for IRIVER_STORY
Looking for POCKETBOOK360
Looking for GER2
Looking for ITALICA
Looking for SHINEBOOK
Looking for ECLICTO
Looking for BOOX
Looking for EB600device... OK
Main memory: u'F:\\'
Total space: (1599041536, 0, 0)

Last edited by oldgearhead; 01-04-2010 at 11:35 AM.
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Old 01-04-2010, 11:29 AM   #4
kovidgoyal
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Nothing suspicious in that log, it does sound as though you have a problematic USB connection. I'd suggest trying 0.6.32 (it contains some optimizations for detection of devices on windows that may work around your problem as an unintended side effect)
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Old 01-04-2010, 12:43 PM   #5
oldgearhead
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Result with 0.6.32

Thank you so much for your help. However, I'm still having the same problem.
Even though all of my other four USB devices are working fine.

0.6.32 DEbug connection:
Version: 0.6.32
USB devices on system:
[u'usb\\root_hub&vid8086&pid24de&rev0002',
u'usb\\root_hub&vid8086&pid24d4&rev0002',
u'usb\\root_hub&vid8086&pid24d2&rev0002',
u'usb\\root_hub&vid8086&pid24d7&rev0002',
u'usb\\root_hub20&vid8086&pid24dd&rev0002',
u'usb\\vid_046d&pid_c03e&rev_2000',
u'usb\\vid_04b8&pid_0005&rev_0100',
u'usb\\vid_1949&pid_0002&rev_0100']
Drives detected:
(ID, Partitions, Drive letter)
('IDE\\DISKWDC_WD3200JB-00KFA0_____________________08.05J08\\5&19C78F14&0& 0.1.0', 1, u'E:\\')
('IDE\\DISKWDC_WD5000AAKB-00YSA0___________________12.01C02\\5&19C78F14&0&0. 0.0', 0, u'C:\\')
('USBSTOR\\DISK&VEN_KINDLE&PROD_INTERNAL_STORAGE&R EV_0100\\B003B0A29477289D&0', 2, u'F:\\')
Looking for HANLINV3
Looking for HANLINV5
Looking for BLACKBERRY
Looking for CYBOOKG3
Looking for ILIAD
Looking for IREXDR1000
Looking for JETBOOK
Looking for SHINEBOOK
Looking for KINDLE
Looking for KINDLE2
u'usb\\vid_1949&pid_0002&rev_0100'
No match found in: IDE\DISKWDC_WD5000AAKB-00YSA0___________________12.01C02\5&19C78F14&0&0.0 .0
No match found in: IDE\DISKWDC_WD3200JB-00KFA0_____________________08.05J08\5&19C78F14&0&0 .1.0
Looking for KINDLE_DX
Looking for NOOK
Looking for PRS505
Looking for PRS700
Looking for PRS500
Looking for ANDROID
Looking for N770
Looking for N810
Looking for CYBOOK_OPUS
Looking for COOL_ER
Looking for ESLICK
Looking for NUUT2
Looking for IRIVER_STORY
Looking for POCKETBOOK360
Looking for GER2
Looking for ITALICA
Looking for ECLICTO
Looking for DBOOK
Looking for BOOX
Looking for EB600
Looking for README
Looking for N516
Devices possibly connected: Kindle 2 Device Interface,
Trying to open Kindle 2 Device Interface ... OK
Main memory: u'F:\\'
Total space: (1599041536, 0, 0)

Device is recognized, device content is recognized, and device un-mount works perfectly. However, everytime I try to send a document to the Kindle2,
Windows locks up, big time as soon as I kill Calibre with the Win task manager.
USB Universal Drivers are:
Intel 82801EB Host Controller 24D2, 24D4, 24D7, 24DE, and 24DBD

I guess I'll start working on the email feature. I get it to work either.
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Old 01-04-2010, 12:47 PM   #6
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Hmm well other than the usual try another cable/port advice, not much more I can think of.
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Old 01-04-2010, 01:33 PM   #7
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Quote:
Originally Posted by oldgearhead View Post
Thank you so much for your help. However, I'm still having the same problem.
Even though all of my other four USB devices are working fine.


Intel 82801EB Host Controller 24D2, 24D4, 24D7, 24DE, and 24DBD

I guess I'll start working on the email feature. I get it to work either.
This chipset is problematic with my EZReader V5 (on 3 XP systems).

Try this.
In the Device Manager of XP, find the line in the USB section that say USB2 Enhanced...
To be safe:eject any storage devices before changing the state
Right click and select disable. (lock into USB 1 mode)
Now try a transfer.

Last edited by theducks; 01-04-2010 at 01:34 PM. Reason: USB1 note added
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Old 01-04-2010, 03:06 PM   #8
oldgearhead
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It Works!

That's it! Thank you! I disabled Intel driver 24DD, and Calibre now downloads to the Kindle2. My scanner, printer, Nikon D90, and my HDSD reader aren't real happy, but Calibre likes it..Interesting side note, earlier today I tried to copy and paste a MOBI file to Kindle/Doc using Windows File Explorer I was not able to do it. Windows responded
with the 'I don't know the path' excuse. I wonder if that will work now? Doesn't really
matter now. I'll be busy reading Newsweek...A big thanks to Kovidgoyal and Theduck.
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Old 01-04-2010, 04:27 PM   #9
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Quote:
Originally Posted by oldgearhead View Post
That's it! Thank you! I disabled Intel driver 24DD, and Calibre now downloads to the Kindle2. My scanner, printer, Nikon D90, and my HDSD reader aren't real happy, but Calibre likes it..Interesting side note, earlier today I tried to copy and paste a MOBI file to Kindle/Doc using Windows File Explorer I was not able to do it. Windows responded
with the 'I don't know the path' excuse. I wonder if that will work now? Doesn't really
matter now. I'll be busy reading Newsweek...A big thanks to Kovidgoyal and Theduck.
I don't know what the real problem is, but it seems that it is no longer limited to just the Hanlin V5 based units.

If you have a spare PCI slot on you motherboard, locate an older USB 1.1 ONLY card (I found a cheap D-link DSB-500 at Frys for $12) and use that for your K2 and enable your USB2 mode for other stuff if you need the speed.
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Old 01-05-2010, 01:56 PM   #10
oldgearhead
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Windows File Explorer, like Calibre is also much happier with the USB2 driver disabled.
I just copied and pasted 160MB of MP3's from my PC to the K2. Problem identified and
workaround confirmed...Thanks to the members here....
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Old 01-05-2010, 02:28 PM   #11
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I had this same problem the other day on my laptop. Everything was working fine for two days (I had just installed Calibre). Then my laptop wouldn't recognize my Kindle even with Calibre off and a fresh reboot. So I tried my kindle on my desktop and it worked fine. I called Amazon and they exchanged my unit. I got it today and my laptop recognized my new Kindle. But, now suddenly it doesn't. So...I'll still use Calibre on my laptop but just copy the files to my thumb drive and load them onto my Kindle through my desktop.

Didn't have a problem with the Kindle and my laptop until I installed Calibre, but I LOVE using Calibre!!
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