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Old 12-12-2009, 06:44 PM   #1
kahealani
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Problem with Sony software upgrade

Aloha to everyone from Hawaii, I have just joined this forum after lurking in the background for months. Today I came across a problem I have no idea how to solve. As so many others I downloaded Sony's libary upgrade. I use Vista and when I tried downloading a book I got this message (Adobe Error 472). I have no idea what it means. However I downloaded Dale Browns Air Battle Force from the libary and had no problems with it. I wonder if this is happening to other people and if it can be resoved.

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Old 12-13-2009, 07:26 AM   #2
rittsi
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I'm having the same problem. I have purchased & downloaded several books successfully but today I received that error message after trying to download a book I just purchased.

Edited to add: This is my first download using Sony's newest library software.

Edit #2: Updated adobe reader & restarted my pc. I'm now able to download the book without the error message.

Last edited by rittsi; 12-13-2009 at 08:02 AM.
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Old 12-13-2009, 11:20 AM   #3
kahealani
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My updates are all current,I cannot download any of my purchsed books, I am wondering if they are even working to fix this problem. After spening so much money on this gadget I certainly don't want have to go and buy something else. The reader works great and I like it. The software is horrible, I am glad I didn't buy very many books from themyet. I suppose calling their support would be a waste of time
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Old 12-13-2009, 11:27 AM   #4
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I had the same problem, but I closed and reopened the library, went back to my account to redownload (it had been deleted from tasks when I closed it) and everything went fine. Give it a try.
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Old 12-13-2009, 04:44 PM   #5
kahealani
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Well it seems I got it fixed. Went to live chat with Sony support and and was told to uninstall the programm and the reinstall it. I did that and it seems to work fine now. I guess it was my fault I forgot to uninstall the original program before downloading the new one. I must have been in a hurry.

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