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Old 12-09-2009, 12:45 PM   #1
gamegirl
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Posts: 25
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Join Date: Nov 2008
Location: Virginia
Device: Sony PRS-505, Palm Lifedrive
Sent 505 to Sony for replacement

I have the extended warranty on the Sony 505. I called them about the problem I was having and they emailed me the paperwork to send it for replacement. I shipped it right away, even paid extra for quicker delivery.
I know it arrived there Monday morning at 7:29 AM because I tracked it.
I emailed them for a status and they lied and said that it just arrived yesterday (Tuesday) and now they are not sending a replacement, they said that they didn't have one. So now I must wait until they repair it. They estimate the repair time as 5-6 business days.

I read about people receiving a replacement in 4 days, and that Sony even sent the replacement before receiving the broken one. Well it looks like those days are gone.
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