Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Amazon Kindle

Notices

Reply
 
Thread Tools Search this Thread
Old 11-16-2009, 10:32 PM   #1
ChaseKR
Connoisseur
ChaseKR began at the beginning.
 
Posts: 85
Karma: 12
Join Date: Mar 2009
Device: Kindle 4 Touch, iPad 1 3G
Talking Big, Nasty Crack on my Kindle DX

Hi Everyone,

So today, I noticed a big crack on my Kindle DX after I dropped it on a hardwood floor while it was in its M-Edge case. I've already sent an email to Amazon's customer support. Out of curiosity, what cosmetic damages do you have on your Kindle?

It's cosmetic damage right now since the device is fully functional, but I'm afraid that could change if the crack isn't repaired.
Attached Thumbnails
Click image for larger version

Name:	Photo 3.jpg
Views:	220
Size:	73.5 KB
ID:	39357   Click image for larger version

Name:	Photo 5.jpg
Views:	218
Size:	87.7 KB
ID:	39358  

Last edited by ChaseKR; 11-16-2009 at 11:33 PM.
ChaseKR is offline   Reply With Quote
Old 11-16-2009, 10:40 PM   #2
desertgrandma
Enjoying the show....
desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.
 
desertgrandma's Avatar
 
Posts: 14,277
Karma: 8205255
Join Date: Jun 2008
Location: Arizona
Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir
Quote:
Originally Posted by ChaseKR View Post
Hi Everyone,

So today, I noticed a big crack on my Kindle DX after I dropped it on a hardwood floor while it was in its M-Edge case. I've already sent an email to Amazon's customer support. Out of curiosity, what cosmetic damages do you have on your Kindle?
I'd be interested in Amazon's response.

My Kindle has no cosmetic damages. I've been careful, and extremely lucky.
desertgrandma is offline   Reply With Quote
Old 11-16-2009, 10:43 PM   #3
pilotbob
Grand Sorcerer
pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.
 
pilotbob's Avatar
 
Posts: 19,494
Karma: 11248282
Join Date: Jan 2007
Location: Tampa, FL USA
Device: Kindle Touch
Quote:
Originally Posted by desertgrandma View Post
I'd be interested in Amazon's response.
"You break it, you buy it."

Of course, the OP already bought it... (as did the Kindle)

BOb
pilotbob is offline   Reply With Quote
Old 11-16-2009, 10:46 PM   #4
ChaseKR
Connoisseur
ChaseKR began at the beginning.
 
Posts: 85
Karma: 12
Join Date: Mar 2009
Device: Kindle 4 Touch, iPad 1 3G
If you look at Amazon's drop test video (see http://www.amazon.com/gp/mpd/permalink/m29AN24ZT4S6UX), their Kindle is really durable. There's no reason why it would be less protected while fully strapped inside of a good case. I bought my Kindle partly because of its supposed durability.

It seems like misleading advertising, really.

I pledge no loyalty to Amazon and I'm willing to buy from a competitor if necessary... I'm sure Plastic Logic would love a Kindle convert.

Last edited by ChaseKR; 11-16-2009 at 10:49 PM.
ChaseKR is offline   Reply With Quote
Old 11-16-2009, 10:51 PM   #5
desertgrandma
Enjoying the show....
desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.desertgrandma ought to be getting tired of karma fortunes by now.
 
desertgrandma's Avatar
 
Posts: 14,277
Karma: 8205255
Join Date: Jun 2008
Location: Arizona
Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir
Quote:
Originally Posted by pilotbob View Post
"You break it, you buy it."

Of course, the OP already bought it... (as did the Kindle)

BOb
Bob's reply is about what I'd expect.

The Kindle isn't breakproof. A lot depends on what it was dropped on, from what height, and exactly where it hits.

If I ever did drop and break mine.........I'd be blaming myself. Ebook readers are notoriously fragile.
desertgrandma is offline   Reply With Quote
Old 11-16-2009, 11:14 PM   #6
ChaseKR
Connoisseur
ChaseKR began at the beginning.
 
Posts: 85
Karma: 12
Join Date: Mar 2009
Device: Kindle 4 Touch, iPad 1 3G
Customer service just called me--they're going to send me a replacement!

I must say, Amazon has a fantastic CS dept. Thank you, Mike M.!

Last edited by ChaseKR; 11-16-2009 at 11:17 PM.
ChaseKR is offline   Reply With Quote
Old 11-17-2009, 01:14 AM   #7
Pushka
Wizard
Pushka ought to be getting tired of karma fortunes by now.Pushka ought to be getting tired of karma fortunes by now.Pushka ought to be getting tired of karma fortunes by now.Pushka ought to be getting tired of karma fortunes by now.Pushka ought to be getting tired of karma fortunes by now.Pushka ought to be getting tired of karma fortunes by now.Pushka ought to be getting tired of karma fortunes by now.Pushka ought to be getting tired of karma fortunes by now.Pushka ought to be getting tired of karma fortunes by now.Pushka ought to be getting tired of karma fortunes by now.Pushka ought to be getting tired of karma fortunes by now.
 
Pushka's Avatar
 
Posts: 1,119
Karma: 1019140
Join Date: Oct 2009
Location: Australia
Device: kindle, Ipad, Iphone, Nexus and PPW
Quote:
Originally Posted by ChaseKR View Post
Customer service just called me--they're going to send me a replacement!

I must say, Amazon has a fantastic CS dept. Thank you, Mike M.!
Wow, I think you are very very lucky!
Pushka is offline   Reply With Quote
Old 11-17-2009, 05:44 AM   #8
Slow_hand
Groupie
Slow_hand has a complete set of Star Wars action figures.Slow_hand has a complete set of Star Wars action figures.Slow_hand has a complete set of Star Wars action figures.Slow_hand has a complete set of Star Wars action figures.
 
Slow_hand's Avatar
 
Posts: 190
Karma: 326
Join Date: Jul 2008
Location: Baltimore
Device: Amazon Kindle 2
Superglue it before the crack spreads. Not kidding.
Slow_hand is offline   Reply With Quote
Old 11-17-2009, 06:14 AM   #9
kindlekitten
Professional Adventuress
kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.
 
kindlekitten's Avatar
 
Posts: 12,393
Karma: 44423950
Join Date: Sep 2009
Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!)
Device: Kindle, the original! Times Two! and gifting an International Kindle
Quote:
Originally Posted by ChaseKR View Post
If you look at Amazon's drop test video (see http://www.amazon.com/gp/mpd/permalink/m29AN24ZT4S6UX), their Kindle is really durable. There's no reason why it would be less protected while fully strapped inside of a good case. I bought my Kindle partly because of its supposed durability.

It seems like misleading advertising, really.

I pledge no loyalty to Amazon and I'm willing to buy from a competitor if necessary... I'm sure Plastic Logic would love a Kindle convert.
phbbbbbttttttt~~~~~~~~~~~~~ neener neener neener

Quote:
Originally Posted by ChaseKR View Post
Customer service just called me--they're going to send me a replacement!

I must say, Amazon has a fantastic CS dept. Thank you, Mike M.!
kindlekitten is offline   Reply With Quote
Old 11-17-2009, 07:20 AM   #10
clarknova
Addict
clarknova plays well with othersclarknova plays well with othersclarknova plays well with othersclarknova plays well with othersclarknova plays well with othersclarknova plays well with othersclarknova plays well with othersclarknova plays well with othersclarknova plays well with othersclarknova plays well with othersclarknova plays well with others
 
clarknova's Avatar
 
Posts: 242
Karma: 2617
Join Date: Mar 2009
Location: Greenwood, SC
Device: Kindle 2
Quote:
Originally Posted by ChaseKR View Post
It's cosmetic damage right now since the device is fully functional, but I'm afraid that could change if the crack isn't repaired.
A crack on the case is worlds better than a cracked screen. It's great to see Amazon CS come through for you though.

My kids distracted me once, and my K2 slid from my lap onto the concrete of my front porch. It dented the metal casing on one corner but caused no other damage (which was a lucky thing for those damnable, life-sucking kids of mine).
clarknova is offline   Reply With Quote
Old 11-17-2009, 04:36 PM   #11
fugazied
Wizard
fugazied once ate a cherry pie in a record 7 seconds.fugazied once ate a cherry pie in a record 7 seconds.fugazied once ate a cherry pie in a record 7 seconds.fugazied once ate a cherry pie in a record 7 seconds.fugazied once ate a cherry pie in a record 7 seconds.fugazied once ate a cherry pie in a record 7 seconds.fugazied once ate a cherry pie in a record 7 seconds.fugazied once ate a cherry pie in a record 7 seconds.fugazied once ate a cherry pie in a record 7 seconds.fugazied once ate a cherry pie in a record 7 seconds.fugazied once ate a cherry pie in a record 7 seconds.
 
fugazied's Avatar
 
Posts: 1,305
Karma: 1958
Join Date: Jan 2009
Device: iPod Touch
Quote:
Originally Posted by Slow_hand View Post
Superglue it before the crack spreads. Not kidding.
Yes that would stop it in it's tracks!!

I've been lucky and haven't dropped any of my Kindles *touch wood*. The last catastrophe was water getting into a 32gb iPod touch and killing it in seconds. Dead in the water, so to speak.

The integrity of the shell surrounding the screen is essential to stop lateral movement of the screen (which can be catastrophic). I would 'carefully' apply a small amount of that superglue into the crack. It will harden like a rock. After that I would grab a flinstones bandaid to cover the wound.
fugazied is offline   Reply With Quote
Old 11-17-2009, 05:40 PM   #12
Sydney's Mom
I Bleed Cubby Blue
Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.Sydney's Mom ought to be getting tired of karma fortunes by now.
 
Sydney's Mom's Avatar
 
Posts: 2,449
Karma: 5258059
Join Date: Dec 2008
Location: Chicago
Device: Kindle PW2, Fire HDX and Samsung Tab 2 and Note 8
I have dropped my kindle in its Oberon cover many times. It has bounced several times. Luckily, no issues. Of course, then I went ahead a lost it! No customer service for that one!
Sydney's Mom is offline   Reply With Quote
Old 11-18-2009, 05:15 PM   #13
markbot
Fanatic
markbot ought to be getting tired of karma fortunes by now.markbot ought to be getting tired of karma fortunes by now.markbot ought to be getting tired of karma fortunes by now.markbot ought to be getting tired of karma fortunes by now.markbot ought to be getting tired of karma fortunes by now.markbot ought to be getting tired of karma fortunes by now.markbot ought to be getting tired of karma fortunes by now.markbot ought to be getting tired of karma fortunes by now.markbot ought to be getting tired of karma fortunes by now.markbot ought to be getting tired of karma fortunes by now.markbot ought to be getting tired of karma fortunes by now.
 
markbot's Avatar
 
Posts: 595
Karma: 7511929
Join Date: Apr 2007
Location: New York, NY
Device: Amazon Kindle Touch
you are luckyl...if i were amazon, i definitely would not have replaced it.

it's like...u buy a car....accidentally crash it...and then get a new one from Ford?

the math might work in the case of a kindle since your loyalty to amazon might be worth it.

i think this action by amazon induces a bit of moral hazard if u ask me.
markbot is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
My Kindle DXi has a crack on its stick Over Amazon Kindle 13 09-10-2010 10:40 AM
Accessories belkin kindle 2 sleeve too big for kindle 3? bxrLvr Amazon Kindle 5 09-01-2010 02:17 PM
Hackers crack Amazon's Kindle DRM.... hidari News 81 12-31-2009 12:04 PM


All times are GMT -4. The time now is 06:20 AM.


MobileRead.com is a privately owned, operated and funded community.