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Old 10-23-2009, 01:35 PM   #1
luqmaninbmore
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Warranty/Support on Used Gen3

Greetings,

Does anyone know if Bookeen offers support/provides warranty service on used Gen3s? Or does all support terminate with the transfer to a new owner?

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Old 10-23-2009, 03:36 PM   #2
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Legal waranty in europe is two year.
You need a proof of purchase though. (Makes sure the previous owner provide it)
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Old 10-23-2009, 03:48 PM   #3
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Legal waranty in europe is two year.
You need a proof of purchase though. (Makes sure the previous owner provide it)
It was but it is not called warranty. That was changed a couple of years ago to three years. In the first six months the seller has to show that you have caused the problem for them not to fix it. After six months you have to show that it was a problem with the unit when it was sold.

A company can also offer a warranty but that is optional.
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Old 10-23-2009, 04:11 PM   #4
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I live in the US, so I take it that this warranty/whatchamacallit would not apply to me?
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Old 10-23-2009, 04:23 PM   #5
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Originally Posted by luqmaninbmore View Post
I live in the US, so I take it that this warranty/whatchamacallit would not apply to me?
I think Bookeen offered a two years warranty (or was it one year?) and that should be transferable. So it should apply if its is within the time limit.
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Old 10-24-2009, 07:10 AM   #6
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.... why not ask them directly .....
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Old 10-24-2009, 08:25 AM   #7
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.... why not ask them directly .....
Now that IS funny...
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Old 10-24-2009, 10:14 AM   #8
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.... why not ask them directly .....
Because it takes them months to answer, if they answer at all.
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Old 10-24-2009, 01:11 PM   #9
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Not true ! (took them two day to answer me).
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Old 10-24-2009, 03:27 PM   #10
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Not true ! (took them two day to answer me).
Wow! You mean you had to wait outside their offices for two whole DAYS before they'd speak to you? ('Cause far too many people have had months-delays via email contact to believe you got an email response in just two days.)


And yes, even when NAEB was in business, we routinely experienced months' delays in email responses from Bookeen - and we were SELLING their product!

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Old 10-25-2009, 08:33 AM   #11
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... ...
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Old 10-25-2009, 12:17 PM   #12
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Possibly they answer emails in French much faster - I have no experience in that field. Maybe only Michael knows English well enough to answer emails and on the blog, and he's busy. On Mobileread forums many people reported Bookeen not answering their emails for months, if at all, and they ignored enough of my emails that I stopped emailing them.
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Old 10-26-2009, 05:24 PM   #13
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Okay,

I asked the question to bookeen support myself as my device is used...

COPYPASTA
Quote:
Concerning your first question, the device is under warranty during one year from the date of purchase. You will consequently need the invoice where the date of purchase appears.
'-' got a reply, here are the times
Sent: Sun 10/25/09 6:50 AM
recieved: Mon 10/26/09 5:44 AM

So yeah...my experiences are great so far '-'d
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Old 10-26-2009, 06:15 PM   #14
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Okay,

I asked the question to bookeen support myself as my device is used...

COPYPASTA


'-' got a reply, here are the times
Sent: Sun 10/25/09 6:50 AM
recieved: Mon 10/26/09 5:44 AM

So yeah...my experiences are great so far '-'d
But this answer is incomplete if you are in the EU. Yes, warranty is one year. But you have other protections for three years.
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Old 10-26-2009, 07:21 PM   #15
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But this answer is incomplete if you are in the EU. Yes, warranty is one year. But you have other protections for three years.
I shall take the answer that I got from bookeen, due to people only having to offer a 28 day warranty on items in the UK =/

Anything after that is goodwill...So 1 year sounds good (also one years warranty from my work, but would prefer to return it to bookeen)
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