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Old 10-21-2009, 11:19 PM   #16
gerraldo
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Just a note, bookeen resently moved, i'm not sure that number is still valid, unless they ported it.
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oh! blother - surely they would have kept it ??????
Catch me if you can...
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Old 10-21-2009, 11:20 PM   #17
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Old 10-23-2009, 12:29 PM   #18
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Yesterday 10/22/09 Bookeen finally replied to my complaint from 9/25/09.
Frankly, I had thrown in the towel already and was looking in different direction, specifically at the new Nook from Barnes & Noble. It seems cooler and cheaper.
But still have decided to give it a shot by trying to follow their advice and asked my relative to check his broken Cybook again. After the battery was disconnected, reconnected and fully charged the device began working again! He said that he checked the contact before, so I thought the battery was fine. Apparently it was not connected properly and discharged.
Nevertheless I would expect customer support to respond before the customer gets totally frustrated after almost a month of complete silence.
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Old 10-26-2009, 04:25 PM   #19
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Okay, my query was answered quickly

Sent: Sun 10/25/09 6:50 AM
Recieved: Mon 10/26/09 5:44 AM

And they answered both of my questions...
uhm, maybe the mails need to be less of a wall of text and more structured....(coming from a wall of text master !)
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Old 10-27-2009, 07:08 AM   #20
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Ah... Bookeen and support.

Those two words does not go together.
Its like military and intelligence, or sober and Irish. Hey I'll even throw in Adobe and EPub.
'Aint no such thing.
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Old 10-28-2009, 02:42 PM   #21
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Just for fun I did a test of the Bookeen support inquiring about the crashing issue of the Opus and when the new firmware would be available (evil I know!).

I e-mailed them on the 20th October and got a reply today (the 28th). So from that end it doesn't seem too terrible. Slow, yes - but at least they did answer.

Oh and for those interested in the reply:
Quote:
We apologise for our late answer.



The firmware upgrade will indeed resolve this issue. Please note that our technicians are still working on the firmware upgrade, it is being finalised and will be available on bookeen.com in brief delays.





Best regards,

Bookeen Support Team
I really like the unspecified "brief delays" part.
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Old 10-28-2009, 02:57 PM   #22
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Just for fun I did a test of the Bookeen support inquiring about the crashing issue of the Opus and when the new firmware would be available (evil I know!).

I e-mailed them on the 20th October and got a reply today (the 28th). So from that end it doesn't seem too terrible. Slow, yes - but at least they did answer.

Oh and for those interested in the reply:


I really like the unspecified "brief delays" part.
At least they emailed you back. No reply for me (same question).
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Old 10-28-2009, 03:01 PM   #23
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At least they emailed you back. No reply for me (same question).
They know we´re one big family
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Old 10-28-2009, 03:32 PM   #24
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Old 10-28-2009, 03:49 PM   #25
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They know we´re one big family
They might have a backlog of e-mails regarding the same issue. To be honest I wasn't even expecting an answer based on what other people reported.

This just makes me a little bit more secure in my choice of the Opus - just a *little* bit. Who knows, perhaps by the time my Opus arrives (should be around middle November) the firmware will be out...
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Old 10-30-2009, 12:29 PM   #26
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They might have a backlog of e-mails regarding the same issue. To be honest I wasn't even expecting an answer based on what other people reported.

This just makes me a little bit more secure in my choice of the Opus - just a *little* bit. Who knows, perhaps by the time my Opus arrives (should be around middle November) the firmware will be out...

by then it should be IN !!!!
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Old 11-03-2009, 07:07 AM   #27
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Bookeen support? Is that not an oxymoron?
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Old 11-04-2009, 06:28 AM   #28
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They might have a backlog of e-mails regarding the same issue.
And they definitely must have a (e)book of english synonyms for "soon"

very soon, shortly, presently, before long, in brief delays, etcetera.

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Old 11-04-2009, 06:30 AM   #29
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And they definitely must have a (e)book of english synonyms for "soon"

very soon, shortly, presently, before long, in brief delays, etcetera.


you've missed one ....

When we get "aroundtoit" .....
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Old 11-05-2009, 04:59 AM   #30
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you've missed one ....

When we get "aroundtoit" .....
Thanks GeoffC, I will add it to the Bookeen English Synonyms (e)book list.
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