|09-16-2009, 01:15 PM||#1|
Join Date: Feb 2009
Location: Reseda, CA
Device: eBookwise 1150 and Kindle 1
Kindle screen issue, Customer Service very helpful
I haven't posted here for a while, mainly because I'm spending every free minute reading content on my Kindle 1!
Earlier this week I noticed a disturbance in the force - a horizontal white bar obscuring the text at the very top of the screen. I thought at first it was specific to just one book, but then noticed it was there all the time, even when it was turned off.
And it was getting bigger! And vertical lines were appearing too!
So this morning I phoned Amazon Customer Service and since it's still under one-year warranty, voila - they're sending me a replacement which should arrive tomorrow!
Both my husband and the Amazon tech guy think it has something to do with the screen driver (?) which means it's not really fixable. But it's nice to know their Customer Service is so responsive!
|09-16-2009, 01:24 PM||#2|
I'm Super Kindle-icious
Join Date: Apr 2008
Location: Long Drive, Calinadia Candafornia
Device: K1, KTSO, KFHD7, KPW1
Amazon customer service does rock! Glad you helped so quickly.
|11-11-2009, 12:23 PM||#3|
Join Date: May 2008
Device: kindle, palm
Whereas I'm having the same issue, but since I'm out of warranty, all they can offer me is $100 off a refurbished Kindle 1. They claim not even to be able to repair it. (A discount off an upgrade would be nice too, I have to say. Ugh.)
|11-11-2009, 12:50 PM||#4|
Enjoying the show....
Join Date: Jun 2008
Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir
|11-11-2009, 12:53 PM||#5|
Join Date: Nov 2006
Device: Kindle Voyage, iPad Mini, iPhone 6, MS Surface Pro, N7
|Thread Tools||Search this Thread|
|Thread||Thread Starter||Forum||Replies||Last Post|
|Kindle customer service is very good if you nag a bit||speakingtohe||Amazon Kindle||4||09-26-2010 04:55 PM|
|Kindle Screen Issues and Customer Service||cbeth||Amazon Kindle||6||08-10-2010 11:11 AM|
|Amazon Customer Service||TallMomof2||Amazon Kindle||0||07-29-2010 10:53 AM|
|How is our customer service to you?||Robertb||Astak EZReader||63||10-01-2009 10:12 AM|
|An excellent Kindle customer service experience||goggin||Amazon Kindle||1||08-23-2009 02:08 PM|