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Old 09-13-2009, 12:14 AM   #1
theducks
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Pocket Pro USB

I got my brand new (and my first ebook reader) Blue PP and I am having problems using the USB cable with Windows XPpro on 2 computers.
I flashed the 09/10/2009 update, which went well since I placed the bin file via a SD card slot on my desktop system.
When I plug the USB cable in, the PP charges as expected and a message comes up asking if I want to connect.
I press OK (really the "menu" button.) and the display indicates it is in PC mode.
XP bongs and then a message comes up saying "Linux gadget has caused a USB fault" or "One of the USB devices attached to this computer has malfunctioned".

I then moved the USB cable to a machine running Ubuntu Linux and I connected to the SD card via the USB cable and edited the file names.

I move back to a Windows and the error is now solidly "Malfunction" while I write this message.
Is this a known problem or do I have a hardware failure?
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Old 09-13-2009, 02:25 PM   #2
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There have been a couple of reports of problems, see Who Will be First to Get theirs???. All I can suggest is trying a different cable and/or a different USB port. Since you are seeing this on two computers, you may have to send the Pocket Pro back.

I have had no major problems once I switched to the provided USB cable, however I sometimes have to remove and reconnect the USB cable to get the Pocket Pro to recognize that there is a computer connected (rather than a power-only connection). My laptop is relatively old, but the Pocket Pro's USB does seem more flaky than that on the EZ Reader Basic.
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Old 09-13-2009, 04:10 PM   #3
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Thumbs down Bad connector

I went to Fry's and got another USB cable.

The problem IS the USB connector on the PP.
If I keep upward pressure, I can see the "Linux USB Gadgets" and files on the SD card. (If I let up, even for a moment, I am xxx)
I will see if I can drop by and get a replacement as I work very close by.
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Old 09-13-2009, 04:40 PM   #4
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This seems to be an isolated incident, as I've not seen anyone else complain of this problem. It's abundantly fortunate that it was sent to one so close to their office.

While you're there, see if you can hear squaking coming from a closet of something. I think Robertb is keeping him locked up!!
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Old 09-13-2009, 05:53 PM   #5
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I have reported in another thread USB behaviour inconsistency. For me is the provided USB cable that is not working (on several computers). I must resort to my own proven cables.
But I'm used to USB mysteries (portable hard drives anyone?), and with the right cable it works like a charm.
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Old 09-13-2009, 06:51 PM   #6
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Thanks all

My brand new cable was only slightly better.
I have also locked up the unit many times, so this on may have serious
issues inside.

Other weird reading operations:
HTM files: “Vampires,” renders as Vampires,,
Note open quotes disappear and close quotes duplicate the previous character.


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Old 09-13-2009, 09:27 PM   #7
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Quote:
Originally Posted by theducks View Post
Thanks all
Other weird reading operations:
HTM files: “Vampires,” renders as Vampires,,
Note open quotes disappear and close quotes duplicate the previous character.
Could be how the quotes are coded into the HTML. Are they just typed as a quote or as code or as something weird Word or some other program put in?
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Old 09-13-2009, 10:47 PM   #8
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Lightbulb

Quote:
Originally Posted by AnemicOak View Post
Could be how the quotes are coded into the HTML. Are they just typed as a quote or as code or as something weird Word or some other program put in?
Great call
&# 8220;Vampires,&# 8221; (i put in the space to make visible)

Last edited by theducks; 09-13-2009 at 10:50 PM. Reason: tried to quote code
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Old 09-14-2009, 12:41 PM   #9
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Got a bad USB cable?

Dear All:

Let our team check up on your problem. IF after trying a few things we can isolate a bad USB.. we can send you another. First step is:

support@astak.com

We have had no other reports of USB problems at all; but we keep an open mind and strive to make things right!
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Old 09-14-2009, 10:53 PM   #10
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Smile Blistering reads

I am pretty sure it is the connector and not 2 different cables.

Another issue is the Bezel is starting to blister.

There was green sealant near the led hole that is now pealing.
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Old 09-15-2009, 06:11 AM   #11
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Are you sure that this isn't just a plastic film for protection? Does it just peal off? Same with the green sealant?
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Old 09-15-2009, 07:29 AM   #12
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Unhappy Peel

It is Shiny Blue under it. I am worried that the Silk Screen on the buttons will suffer (Yes, it is on the buttons).
If it is supposed to be removed like the clear film on the display, it really needs to be labeled "Remove Before Use" .

I rubbed some of the areas with a soft cloth and it comes off and leaves a shiny blue surface. Now there is tiny bits of blue-green all over the place (a big mess) . The pealing button down marking is fine, but the rolled over edges do not come clean. ASTAK folk, this is not a good plan if this was intended.

Robert, didn't I read that these were to have a matte finish? ASTAK may have been had. This looks like a "Spray on Matte" and it is not surviving my fingerprints.
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Old 09-15-2009, 08:39 AM   #13
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That blistering looks like a manufacturing defect. If you haven't contacted Astak support yet, I would do so and ask for a replacement unit.
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Old 09-15-2009, 10:58 PM   #14
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Thumbs up All Fixed

Update.
The great folks (Amy and Jason) at Astak made things good again.


Now that is customer Service

Last edited by theducks; 09-15-2009 at 10:59 PM. Reason: tag wrong
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Old 09-15-2009, 11:11 PM   #15
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Quote:
Originally Posted by theducks View Post
Update.
The great folks (Amy and Jason) at Astak made things good again.


Now that is customer Service
Can I ask what the cause of the blistering was? Or was it just a protective film over the unit?
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