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Old 09-12-2009, 02:15 PM   #1
CapnHarlock
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Question Hi from VA, and a problem already :(

Greetings, folks.

CapnHarlock here, in Winchester VA, USA. I just received 2 Sony PRS600's, and so far, loving mine, in general.

I hate to begin with a problem, but my gf's machine (she's 9 hrs away in Kentucky at school, and not a techie) is having issues already (I got it for her to carry all her class readings, alas, in .pdf format)

While showing off the new toy, she opened a .pdf, and attempted to zoom in the content to increase font size. Instead, font size decreased and th eReader locked up completely. Power switch not working, soft reset button has no effect. Not-quite-bricked.

Any ideas?

On the positive side, there is a fairly-comprehensive user manual available at the www.sony.com site, if anyone needs it.

Thanks to the site-owners for creating a very useful resource
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Old 09-12-2009, 02:26 PM   #2
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Welcome CapnHarlock -- glad to see you've joined us here at MobileRead. Unfortunately, I don't know what to recommend to free up the PRS600. I've been very disappointed with PDF "support" on every device I've tried it on, but one would not expect the device to freeze-up when viewing it.
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Old 09-12-2009, 03:33 PM   #3
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Thank you, Elsi.

I do hope someone has suggestions

I have had no serious problems with .pdf on the reader yet, but .pdf is never ideal for anythging but printing companies .
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Old 09-12-2009, 06:17 PM   #4
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Hi CapnHarlock and welcome to MobileRead. Like Elsi, I haven't had any problems with pdf's.
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Old 09-12-2009, 07:02 PM   #5
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Quote:
Originally Posted by CapnHarlock View Post
Greetings, folks.

CapnHarlock here, in Winchester VA, USA. I just received 2 Sony PRS600's, and so far, loving mine, in general.

I hate to begin with a problem, but my gf's machine (she's 9 hrs away in Kentucky at school, and not a techie) is having issues already (I got it for her to carry all her class readings, alas, in .pdf format)

While showing off the new toy, she opened a .pdf, and attempted to zoom in the content to increase font size. Instead, font size decreased and th eReader locked up completely. Power switch not working, soft reset button has no effect. Not-quite-bricked.

Any ideas?

On the positive side, there is a fairly-comprehensive user manual available at the www.sony.com site, if anyone needs it.

Thanks to the site-owners for creating a very useful resource
Welcome to MR, CapnHarlock, and sorry that your first post is about a problem.

I have the 505 and haven't had but one problem with a pdf. It was a very large book and kept freezing my Reader, especially when I changed the font size.

Maybe, your girlfriend is loading a lot of pdf's? Or some very large pdf school book files on the Reader? Or when she changes the font size on a large pdf it takes a while to repagnate and freezes?

I just finally USB hooked up and deleted the book from my Reader in order to get it to work again.

Also, on my 505 it moves from S to M to L. If you are on L then you have to go back to S then M to get to the M font size. Maybe it hung up on all the changing?

Hopefully, a member with experience on the 600 will chime in soon with some help.
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Old 09-12-2009, 09:39 PM   #6
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Welcome to MobileRead, CapnHarlock!

Looks like we're neighbors! I live in Fauquier County.

I wish I could help with your pdf issues, but I've never read pdf's on my 700. If you don't get the help you need here, try reposting your problem in the Sony Reader forum. I'm sure someone there will be able to give you some good advice. Good luck.

Happy Reading!
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Old 09-12-2009, 11:15 PM   #7
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Welcome to MR CapnHarlock
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Old 09-12-2009, 11:28 PM   #8
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my.... how odd....

thank you for the welcoming posts and the Sony forum recommendation.

if any of my VA neighbors wish to help even more, my ex and daughter were unable to make it here for dinner - I have the proverbial "boatload" of braised beef shank "osso buco" (red wine, mirepoix, bacon, mushrooms and roasted tomatoes) and roasted potatoes -
just let me know
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Old 09-12-2009, 11:33 PM   #9
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If you're in the NOVA area of VA, consider coming to one of our periodic Meet Ups. We had one back in June in Alexandria.
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Old 09-12-2009, 11:49 PM   #10
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I think with the 505 I've had to do a restart by pressing something in the reset hole and turning it on at the same time - I have no idea if the same would apply to the 600, but might be worth a shot!

Otherwise, ask on the Sony forums on MR (here, in fact: http://www.mobileread.com/forums/forumdisplay.php?f=176)
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Old 09-12-2009, 11:52 PM   #11
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Old 09-14-2009, 08:15 PM   #12
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Well... there are leftovers
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Old 09-15-2009, 10:26 AM   #13
CapnHarlock
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The gentleman at Sony Support offered this solution, which seemed to work:

press in and hold the reset button. while the reset is being pressed, cycle the power switch 5 times.

(also crossposted in Sony forum)
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Old 09-15-2009, 11:04 AM   #14
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Uh Oh, I smell a glitch. This same thing happened to another member yesterday, and he got the exact same advice. Luckily, this advice seems to have done the trick.
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